"Manpower quality" means supplying a wide range of workforce solutions, providing people with the appropriate skills, and delivering superior performance that can be accurately measured and assessed. We achieve this through our proprietary processes of selection and training:
- Ultraskill evaluates the understanding and capabilities of our secretarial support staff;
- Teleskill and Telepro provide assessment and training for the call center environment;
- Ultradex assesses industrial staff for dexterity, quality consciousness and accuracy;
- Linguaskill assesses levels of competence in the major business languages;
- Skillware provides tailor-made software training that will develop individuals' skills to meet a client's specific needs; and
- The Global Learning Center provides more than 3,600 educational courses online to help our employees stay on the cutting-edge of their careers through e-learning.
These are all part of Manpower's Predictable Performance System - the system that ensures the best match between our customers' needs and the ability and skills of our employees.
Our registration to ISO 9001:2000 is evidence of the strength of our Quality Management System, the Predictable Performance System, and its ability to meet universally recognized continuous improvement standards. Manpower has earned this registration in nearly all of our offices throughout North America, Europe and Asia/Pacific. In addition, we have received many prestigious quality awards as testament to our commitment to service excellence:
- Fortune's Most Admired Companies: Manpower Inc. was named America's Most Admired staffing company for the fourth consecutive year. The company was rated on eight key categories, including: quality of products and services; innovativeness; quality of management; employee talent; social responsibility; financial soundness; long-term investment value; and use of corporate assets on quality of management, social responsibility and innovation.
- Abbott Laboratories "Preferred Supplier Award"
- Bank of Montreal Group "SPIRIT of Excellence Award"
- SBC/Ameritech Supplier Partner Award
- Hewlett-Packard "Excellence in the Business World" award
- ExxonMobil Gold Award
- One World Logistics (subsidiary of Honda) "Exceptional Service Award"
- Xerox Certified Quality Supplier
- Harvard Business Review "Best Practice"
- Texas Instruments "Supplier Excellence Award"
- IBM "Key Supplier" award
- Eastman Kodak "Quality First" award
- UK "Investors in People" award
- Ford Motor Company Q1 Award
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