CSR Policies

Diversity
Manpower considers diversity in the workplace to be essential, and encourages and embraces its diverse workforce. As a global organization, our employees, contingent staff, clients and suppliers are naturally diverse. We value and encourage the broad range of perspectives and capabilities this diversity brings.

Manpower defines diversity as differences of race, national origin, religion, cultural background, gender, age, disability, sexual orientation and gender identity. We expect and promote mutual respect and understanding between people with different personal situations or backgrounds.

The nature of our business – introducing new permanent and contingent staff into our clients’ workforces – gives us a privileged position to contribute towards and celebrate diversity across our global network. From its founding, Manpower was a pioneer in creating opportunities for women to engage and thrive in the workforce, beginning in 1948 when it was not yet socially accepted for women to work outside of the home and develop careers. We have also played an important role in providing jobs to racial minorities, beginning in the 1960s, which was the most pivotal era for racial diversity in the United States workforce. This leadership in diversity continues today, particularly in providing opportunities for women, who are strongly represented throughout our global organization, including in our executive management team and Board of Directors.

Environment
Manpower conducts its business with respect and consideration for the environment. As a service organization, our environmental impact is small compared to manufacturing industries. However, in all of our operations, we strive to minimize our impact on the environment through reduction of waste and energy consumption.

In late 2007, Manpower will move into its new world headquarters, a “green building” in downtown Milwaukee, Wisconsin. The new facility is designed with sustainable features that are aligned with the United States Green Building Council (USGBC) and include:

• The construction location is a former Brownfield site that has been remediated to make it suitable for building.
• 10% of the building materials are made from recycled products.
• 20% of the building materials will be manufactured locally, reducing fuel
• 75% of construction waste will be recycled.
• Easy access to public transportation will enable more employees to utilize it instead of driving to work each day.
• Energy efficient alternative transportation will also be encouraged via preferred parking for high occupancy/fuel efficient vehicles, bicycles and motorcycles.
• The building exterior and landscaping have been designed to reduce heat absorption and light pollution.
• The building has been designed to provide views to 90% of workspaces and daylight to 75% of workspaces, reducing the need for energy to light the workspaces.
• Indoor air pollution will be reduced through use of low emitting materials.
• The building’s energy costs will be reduced by 25% compared to a typical building of similar size.
• The building’s water consumption will be reduced by 40% through the use of low flow fixtures and equipment.

Our new world headquarters demonstrates our commitment to the environment and sets a benchmark for all future Manpower office developments around the world.

In addition, Manpower encourages staff to use modern technology, such as e-mail, teleconferencing, net meetings, webinars and video-conferencing, where possible, to reduce our travel impact on the environment.

Procurement / Supply Chain
Operating in 80 countries and territories around the world, Manpower engages with a broad base of suppliers from across the globe. The company ensures that the businesses and individuals it works with throughout its entire supply chain share Manpower’s standards and are consistent with its culture and values.

Manpower believes that its values should be reflected and embraced by all of its partners throughout the entire supply chain. We, therefore, expect our suppliers to operate their businesses in a responsible and ethical manner while limiting their impact on the environment.

The company also has adopted a zero tolerance policy against human trafficking, in accordance with the Athens Ethical Principles, which means that we will not knowingly do business with any company that benefits in any way from the trafficking of human beings.

Any company found failing to be consistent with Manpower’s standards and policies may be penalized by cancellation of open orders or termination of our business relationship.

Human Trafficking
Human trafficking is a form of modern-day slavery, which forces an estimated 12.3 million people into forced labor or sexual servitude at any given time. Trafficking human beings is now the third largest illegal industry on the planet, following only arms and drug smuggling, and it is present in every country and territory in our network. For this reason, Manpower Inc. has engaged in the End Human Trafficking Now! campaign, which is championed by the Suzanne Mubarak Women’s International Peace Movement (SMWIPM).

Manpower Inc. was the first company to sign the Athens Ethical Principles, which declare a “zero tolerance” policy for working with any entity, which benefits in any way from human trafficking. This includes our clients, vendors and business partners. Manpower is also leading the effort to get 1,000 of the world’s leading corporations to join us in signing the Principles and declare that they, too, will have zero tolerance for this inhumane abuse.

Manpower is in the business of helping to give every willing person access to, and the benefit of, decent work. The illegal and immoral trafficking of human beings takes away what we believe to be a basic human right – to have access to meaningful work, which is rewarded in a fair manner.

By implementing these ethical principles throughout our company, Manpower is contributing to the eradication of human trafficking worldwide.

Health and Safety
Manpower is committed to the highest standards of health and safety. In adopting these standards, we seek to create a workplace and work systems that enable all employees to feel safe and secure.

Our commitment to employee health and safety is demonstrated via our registration to ISO 9001:2000 standards, which validates the strength of our Predictable Performance System, and its ability to meet universally recognized quality standards. Manpower has earned this registration in nearly all of our offices throughout North America, Europe and Asia/Pacific.

Manpower takes appropriate measures to ensure that all of our temporary associates and contractors are being placed in client environments that are safe. In doing so, we ensure that all of our business operations comply with health and safety legislation and that these issues are a matter of priority before we place an associate on an assignment.

We have put processes in place to ensure adequate control of the health and safety risks arising from the company’s work activities. Adequate resources are made available to ensure that information, instruction, training and, where necessary, supervision, are provided to all colleagues on an ongoing basis.

Data Privacy
As a world leader in the employment services industry, Manpower helps both companies and individuals to navigate the changing world of work. People are central to our business and we take our responsibility for ensuring the privacy and protection of personal and sensitive information very seriously. To Manpower, privacy is more than complying with privacy and data protection laws; it is about doing the right thing for the four million people that find jobs through Manpower every year.

The following are our Global Data Privacy Principles that guide our protection of personal and sensitive information. We respect the privacy of individuals through the following means:

• We tell the individuals who engage with us what personal information we collect, and why we collect it.
• Where appropriate, we respect personal choices about our collection, use and sharing of information.
• We collect, use and retain only personal information that is relevant and useful to our business interactions.
• We use reasonable efforts to keep personal information accurate and up-to-date.
• We use information security safeguards to protect personal information.
• We limit access to, and disclosure of, personal information.
• We retain only the personal information that is needed to fill our business and legal obligations.
• Where appropriate, we offer individuals the ability to view and update the information we have about them.
• We provide an opportunity for people to ask questions and register complaints.

Community
For Manpower, corporate social responsibility extends well beyond just writing a donation check to a charitable cause. Instead, the company is dedicated to being a responsible contributing member of society in the communities of the 4,500 offices across the 80 countries and territories in which it operates. All over the world, Manpower employees, partnering with community organizations, businesses and government, engage in workforce development programs that make a difference in people’s lives.

Charitable giving and volunteerism are part of the Manpower culture, and our employees are making a difference through local involvement and corporate activities. In fact, Fortune Magazine’s annual Most Admired Companies list has consistently ranked Manpower as the number one staffing firm in the category "Social Responsibility."

Training / Lifelong Learning
Manpower believes continued learning is important for all of our employees and associates, and we strive to ensure that everyone in our organization has ready access to development opportunities at all times. We provide training and career development opportunities through a variety of resources, but the foundation of our educational program is our Global Learning Center, which provides free online training to our permanent and contingent employees around the world. The award-winning program has successfully enhanced the skills of over nine million people worldwide and there are currently over 3,600 courses available to our employees, ranging from IT courses to general business skills.

The Global Learning Center is also utilized by many of our clients around the world for their own staff, as they see the benefits it provides to the people we place on assignment in their organizations. Our employees and associates find it to be a convenient way to upgrade their skills and continue to develop their careers, through the convenience of access to the GLC from anywhere, any time. As their skills and credentials increase, so do their options to qualify for more advanced positions and earn higher salaries.

With more than four million people placed into jobs each year, Manpower’s lifelong learning philosophy and educational tools are a vital source of work-ready employees for our clients around the world.

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