Contact Center Agent - CSR

Employers are seeking motivated individuals for contact center agent – CSR roles. Take the courses you need to fulfill these critical roles and be considered for a whole new world of job opportunities.

What You’ll Do:

  1. Take a series of six units consisting of one to two modules. The content focuses on critical skills and knowledge areas required in customer service type roles. Click here for detailed course descriptions.
  2. Commit four to six hours per week to attending class and completing assignments.
  3. Complete a Professional Practice exercise to prove your knowledge of the course content and ability to apply your learnings to a work situation.

What You’ll Get:

  1. Guidance and support from an instructor. The instructor will be available to answer questions, provide guidance on assignments, and review course materials submitted.
  2. A career coach to guide and support your program efforts. When you graduate from the program, the career coach will also work to identify contact center agent -- customer service representative roles available and actively promote you to employers.

And successful completion earns you:

  1. A certificate recognizing the achievement in the field.
  2. One prior learning assessment credit that may be used towards obtaining a degree at University of Phoenix upon review.
  3. The stepping stone to explore new job opportunities in a growing market area.


This is a voluntary program available at no cost to qualifying Manpower associates. Time spent in connection with this voluntary program is not work time and will not be paid. There is no guarantee of employment in a contact center agent - CSR position upon completion of the program. If you are currently in a contact center agent - CSR position you are not eligible for this specific program.

Contact Center Agent / CSR – June 5th

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