POSITION: Project Manager

Manpower is currently looking for talent who can start as soon as possible. Send me a copy of your resume at [email protected]

WHAT'S IN IT FOR YOU?

 Pay rate: $65.70
 Schedule: Monday - Friday (8:00AM - 5:00PM)
 Location: Westlake, TX / Denver CO / Austin, TX
 Bachelor's degree in Business, Finance, Information Technology, or a related field
 Experience with JIRA, SharePoint and Confluence

WHAT IS THE JOB?

* Coordination of hiring for all open job requisitions within Business Data Delivery organization
* Managing all related activities for hiring including TA communication, coordinating pre-screening of candidates with the Talent Acquisition manager, coordinating candidate feedback sessions with all hiring managers, working with the sourcing team to help bring in a strong candidate pool etc.
* In addition to hiring, the candidate will be helping manage small projects and internal Business Data initiatives using typical Project management tools and experience.
* Putting together of meaning reports and metrics using existing tools
* Sharing updates with senior leadership on a weekly basis in a leadership team meeting

MANPOWER BENEFITS:

 Medical, Dental and Vision Coverage
 401k Benefits
 Career Advancement
 Mypath Medals Program

Stop your job search and apply today. Do you need more information? We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.

What's in it for You?

· Work for one of the largest banks.
· Full time hours.
· Up to 6 months temporary assignment
. Pay Rate of $18/ Hr.

What is the Job?

· Ensure transaction requests are completed compliantly according to business policy with a high degree of competence within defined service levels
. Ensure customer and corporate records are accurately maintained and reconciled in order to minimize firm exposure or risk
. Ensure that client or firm risk is mitigated but reporting anomalies to the Team Manager or Manager.
. Exercise discretion and sound judgment when correcting errors
. Monitor client accounts to ensure that appropriate documentation changes have been made, and correction requests have been completed
. Process various customer and internal requests, transfers and / or conversions (which will vary in dollar amount and difficulty)

2. To ensure a superior level of customer experience and client experience:
. Respond to inbound inquiries from the Call Centers in an informed, efficient manner, within established SLAs
. Efficiently resolve complaints and errors, using proper judgement to refer complex issues or escalations to your Team Manager or Manager.
. Liaise with various support partners such as Compliance or Wealth Operations when needed, to ensure client issues are resolved in a timely manner
. Perform financial corrections and adjustments in client accounts within authorized limits and/or defined approval criteria

3. To actively collaborate with internal staff and support departments to ensure that business needs are met:
. Actively participate in a team learning through active cross-training, developmental and team performance activities including team meetings and coaching sessions
. Obtain and forward necessary documentation to customers and / or other departments to ensure transactions are completed efficiently and accurately
. Pro-actively investigate and follow up on inquiries or escalations and refer to Team Manager or Manager as necessary
. Collaborate with Call Centers or other partners across the Bank to ensure client request are responded to effectively and efficiently.
. Provide reports and statistical information to management and / or other departments as required

What Do You Bring to the Job?
. Prior knowledge of the securities / brokerage operations including areas such as Client Onboarding, Brokerage Transfers, Cash Management and Regulatory Documentation
. Prior knowledge of financial industry policies and regulations including AML, Privacy, KYC and CASL
. Strong organization, problem solving, customer service and communications skills
. Strong time management skills to ensure Service Levels are always maintained
. Ability to work with computer based platforms and applications
. Knowledge of AS400, Broadridge, SCORE, WebPost, OAM/ICON or STAR an asset
. Ability to work in a fast paced environment where volumes are directed by market activity, customer demands and seasonal peaks
. Ability to work with others under a self managed team structure showing concern and understanding for the needs of customers and staff
. Ability to set and achieve goals, with guidance and coaching from management
. Ability to exercise discretion with sensitive information
. Demonstrated PC user skills including word processing, MS Office, spreadsheets and database management