Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Fredericton
    Job Type : Permanent
    Date: Sunday, 02 October 2022
    Customer Service Associates - $16.50/hour

    Our client in Fredericton, NB is looking for hardworking, motivated talent to join their team. If you love helping people, don't wait… apply today!

    What's in it for you?

    * $16.50/hour
    * Monday to Friday - shifts between 9am and 7:15pm
    * Paid training
    * Full time hours
    * Clean and safe work environment
    * Free onsite parking
    * Spacious work stations with updated technology platforms and equipment
    * Supportive environment to assist with individual success
    * Complimentary coffee, tea and hot chocolate bar

    What will you be doing?

    * The CSA is primarily responsible for providing customer care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that the complex of customer care needs are resolved in a timely fashion

    What do you bring?

    * Positive, can-do attitude
    * 1 year of experience in: Customer Service Delivery/Customer Contact Services
    * High School Diploma or equivalent
    * A criminal record check will be required to be completed
    * Must be fully vaccinated


    Stop your job search and apply today! A recruiter will be in touch within 48 hours.

    Share this job with friends and family and earn dollars with every successful hire.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Solon
    Job Type : Permanent
    Date: Sunday, 02 October 2022
    TITLE: Service Center Associate

    PURPOSE OF POSITION:

    To provide Service Center support to all direct, internal & external customers
    GENERAL FUNCTIONS / SPECIFIC RESPONSIBILITIES:

    1 Develop an environment of continual improvement through the use of Lean tools.
    2 Promote Family Values through your actions - Trust, Innovation, Teamwork, Achievement and Accountability.
    3 Be able to describe the quality policy and goals, your contribution to quality, and the effects of not observing quality and customer requirements.
    4 ISO/IEC 17025:2017 experience preferred
    5 Enter Quotes, Return Material Authorizations (RMA's), and Order entry via ERP system
    6 Communicating and coordinating with customers regarding RMA's, quotes, acknowledgments, tracking, and delivery.
    7 Understanding customers' needs, identifying sales opportunities, and tracking repair/calibration status of orders.
    8 Answering customers' questions and sending additional information per email and/or phone calls.
    9 Keeping up with product and service information and updates.
    10 Providing input to the CRM on current customers, RMA's, and other associated Service Center information.
    11 Answer in-coming Service Center calls and upselling products and services.
    12 Other duties and responsibilities related to the nature of the job may be assigned as needed..



    KNOWLEDGE AND SKILLS REQUIRED:

    High school diploma/GED
    Excellent communication skills (verbal and written for both customer and inter-company), Exceptional customer service skills
    Strong listening and sales skills
    Ability to achieve daily tasks with minimal supervision and minimal errors
    International sales experience a plus
    Proficiency in MS Office products
    Good organizational skills and ability to multitask
    Desired skills:

    * Proficiency with IFS CRM software, experience in an outbound/inbound call center,.


    ESSENTIAL JOB FUNCTIONS:
    Ability to operate computer and keyboard. Able to use phone; communicate using speech; hearing and vision skills; sit or stand for moderate periods

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Denver
    Job Type : Permanent
    Date: Sunday, 02 October 2022
    Enrollment Agent I - $17.96/hr
    Our client in (Denver, CO) is looking for hardworking, motivated talent to join their team. Don't wait… apply today!


    What's in it for you?



    * Payrate $17.96/hr
    * Shift - Daytime
    * Paid training
    * Full time hours
    * Clean and safe work environment

    What will you be doing?



    * Provide superior customer service to internal and external customers
    * Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
    * Verify customer identity and scan required documents into database system
    * Successfully complete required biometric and data capture processes and paperwork on each customer
    * Track processing time for each applicant and ensure applicants are processed in appropriate order

    What do you bring?



    * Positive, can-do attitude
    * High School Diploma
    * US Citizen

    Why should you choose Manpower?



    * Free training to upgrade your skills, including a free college tuition program
    * Medical, dental, vision, 401k
    * Weekly pay with direct deposit
    * 24/7 Manpower customer care support
    * Dedicated Career Partner to help you achieve your career goals
    * Voted #1 best places to work by Glassdoor 2021

    Are you Interested?
    Stop your job search and apply today! A recruiter will be in touch within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: SeaTac
    Job Type : Permanent
    Date: Sunday, 02 October 2022
    Manpower is looking to hire Customer Service Rep for Car Rental Company in SeaTac, WA. If you are interested, please apply with your resume or call/text 206-241-9005.

    Highlights:
    Pay Rate: $20.25
    Shift: 3PM- 1:30AM
    Supportive management team with career growth opportunities
    Drug screening does not check for THC

    What is in the job?
    Provide excellent customer service, with ability to problem solve any service issues that arise
    Maintain accountability for vehicle inventory tracking on the field
    Ensure that vehicles are in superior condition prior to making them available to customers, including cleaning and inspecting them to maintain hygiene and safety standards
    Move cars within the parking area
    Identify and execute process improvements to maximize customer service
    Perform other job duties as assigned to meet Avail business needs

    What you bring to the job
    Strong work ethic
    Customer focused attitude
    Strong attention to detail and quality control experience
    Strong verbal and written communication skills
    Familiarity with Microsoft Office
    Ability and willingness to work outdoors
  • Valid City, State or Zip Code: Phoenix
    Job Type : Permanent
    Date: Sunday, 02 October 2022
    Medical Call Center, NO SALES, ON SITE

    Pay Rate: $17.00/hour and paid weekly.

    Local medical company in North Phoenix is looking to add to their customer service staff. Long term assignment that is Temp to Hire.

    Why You'll Love Working With Us

    Tuition Assistance Benefit

    Weekly paycheck

    Benefits after 30 days

    What Will You Be Doing

    Process new or revise existing customer orders based on communication received from the customer. Responsible for initiating calls to potential clients using a prepared selling script. Confirm accuracy and material availability then prepare correspondence and fulfill customer needs to ensure customer satisfaction. Promotes and sells products and services of company.

    What You Bring to the Job

    High school Diploma or GED

    Clear background check

    Clear Drug test

    Computer skills (word and excel)

    Must be Vaccinated (Covid)


    Interested?

    Select APPLY NOW and email Julia Ramirez at

    Share this job with friends and family and earn dollars with every successful hire.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup we are committed to providing accommodations and will work with you to meet your needs.
  • Valid City, State or Zip Code: Edinburg
    Job Type : Permanent
    Date: Thursday, 29 September 2022
    **HIDALGO OR CAMERON COUNTY ONLY

    Bilingual, Veterans, & IWD's are encouraged to apply!!

    Job Type: Full-time

    Pay:
    $14.00/hr monolingual
    $15.00/hr bilingual per hour




    * Pay will increase $1.00 if On the Job Training is successfully complete

    Responsibilities:




    * Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
    * Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
    * Track and document all inquiries using the applicable systems.
    * Complete associated tasks according to the established guidelines.
    * Track and document all inquiries using the applicable systems.
    * Facilitate the fulfillment of caller requests for materials via mail, email, or download.
    * Transfer/refer consumers to appropriate entities according to the established guidelines.
    * Escalate calls or issues to the appropriate designated staff for resolution as needed.
    * Facilitate translation services for non-English speaking callers according to procedures.
    * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.


    Project Hours:
    7:00am - 6pm Central Time

    Schedule:
    8-hour shift
    Over time is available
    Day shift
    Monday to Friday

    At 90 days you are eligible to convert to a permanent position with the following perks!




    * $1000 dollar conversion bonus
    * Quarterly bonus (based on performance)
    * Annual Increases (based on performance)
    * Medical/Dental/Vision Benefits
    * Employee Assistance Program
    * 401 (K)
    * Paid Time Off/Holidays
    * Eligible for promotions after 6 months (temp time included

    Are you Interested?
    Stop your job search and apply today! A recruiter will be in touch.


    Share this job with friends and family and earn dollars with every successful hire.


    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Thursday, 29 September 2022
    Call Center Team Lead (Remote)- $17.5/Hour
    Manpower is looking for call center team lead to work remotely, you can be anywhere in Canada. Are you an experienced call center team lead looking to work from home? Don't wait join us!

    What's in it for you?

    * $17.50 per hour, plus 4% vacation pay
    * Work from comfortable home (anywhere in Canada)
    * Paid weekly, every Friday
    * 40 hours a week.
    * Mon - Sunday 6:00am to 6:00PM CST
    * Three to six month with potential for permanent


    What's the job

    * Monitor/audit each assigned associate in accordance with client and requirements.
    * Provide personal and proactive feedback to associates both in one on one and group settings.
    * Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards.
    * Work with supervisors and management to ensure that all associates are meeting quality standards.
    * Provide training as needed to both new hires and experienced associates.
    * Attend and contribute to both internal and client monitoring sessions.
    * Remain knowledgeable on project information by keeping training manual and memos updated and taking calls on assigned engagement(s).
    * Track trends and make recommendations for refresher and/or up- training to the trainer(s).
    * Prepares and analyzes internal and external reports for management staff review.

    Requirements:

    * Education equivalent to a High School diploma/GED.
    * Two years prior call center experience preferred.
    * Must have the ability to work a flexible work schedule (including nights, weekends and holidays).
    * Ability to interpret complex KPIs and relate them to qualitative findings
    * Experience with contact center software
    * Requires a positive attitude, the ability to work independently or as part of a team and have a genuine interest in people and desire to help.
    * Legally to work in Canada without restriction
    * Must be able to work weekends. Hours of support may change later.

    Work at Home Computer requirements:

    * 2 monitors
    * Headset - (Can not be wireless)
    * Personal computer or laptop. (We Do Not Support Mac Computers)
    * Windows 10
    * 8.00 GB of RAM
    * 64-bit operating system


    Are you Interested?
    Stop your job search and apply today! A recruiter will be in touch within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Calgary Region
    Job Type : Temporary
    Date: Thursday, 29 September 2022
    Customer Care Representative

    Our client in Calgary is looking for hardworking, motivated talent to join their team. Don't wait… apply today

    What will you be doing?

    * Act as focal point between customers, engineering, quality, planning, production, and sales regarding production application
    * Receive customer requests through phone calls, and emails
    * Monitor general inquiries inbox and respond timely and professionally
    * Responsible for providing standard product and spares quotes using business systems and tools. Ensure regional go-to market strategies are followed
    * Process orders and returns,
    * Coordinate shipment and export information with customer
    * Handle any changes involving export, change orders, payment terms where required

    What do you bring?

    * Strong phone contact handling skills and active listening
    * Customer orientation and ability to adapt/respond to different types of characters
    * Excellent communication and presentation skills
    * Ability to multi-task, prioritize, and manage time effectively

    In addition to gaining valuable experience with industry leading companies, Manpower rewards associates with:

    " Weekly pay via direct deposit

    " Medical, Dental, and Life Insurance benefits

    " Vacation and General Holiday Pay

    " Complimentary access to Manpower s online university with over 5000 courses

    " Referral bonus program


    Apply today by visiting our website and/or creating and managing your profile at/www.manpower.ca.

    Manpower would like to thank all applicants for their interest; however, due to the number of individuals applying to positions at Manpower, only successful applicants will be contacted. All other resumes will be retained for future opportunities.

    Manpower is dedicated to building a diverse workforce that reflects the diversity of Canada. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity access our services and programs. We encourage all to participate in our staffing and workforce development opportunities, including people of any ethnic or national background, religion, sex, sexual orientation, gender identity, Indigenous Peoples and persons with disabilities

    To learn more about the changing world of work, please visit our website at/www.manpowerab.com, like Manpower Alberta on Facebook, follow us on Instagram @manpower_alberta, and follow us on Twitter @ManpowerAB
  • Valid City, State or Zip Code: Columbia
    Job Type : Permanent
    Date: Thursday, 29 September 2022
    Are you looking for a career opportunity with room for growth, great hours, and a Monday through Friday work week? Look no further! Manpower is searching for candidates for our open Customer Service Representative positions here in Columbia, MO!

    What's in it for you?

    * $19.80/hour
    * Monday - Friday
    * 8AM to 5PM
    * 60-day assignment
    * Opportunity to go Full-Time once assignment ends!

    What is the job?

    Responsible for initiating calls to individuals and ensuring proper transferring or voice message protocol is followed. Be able to maintain friendly, professional communication while on the phone and have strong time management skills.

    What do you bring to the job?

    * Problem solving skills
    * Customer service experience a plus, but not required
    * Friendly attitude

    Additional Information

    * Background check
    * No Covid Requirements

    If you are interested, please feel free to apply or call Manpower of Central MO at 573-817-2552
  • Valid City, State or Zip Code: Fife
    Job Type : Permanent
    Date: Thursday, 29 September 2022
    Enrollment Agent I - $17.65/hr


    Our client in Fife, WA is looking for hardworking, motivated talent to join their team. Don't wait… apply today!


    What's in it for you?


    * Payrate $17.65/hr
    * Shift - Daytime
    * Paid training
    * Full time hours
    * Clean and safe work environment

    What will you be doing?


    * Provide superior customer service to internal and external customers
    * Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
    * Verify customer identity and scan required documents into database system
    * Successfully complete required biometric and data capture processes and paperwork on each customer
    * Track processing time for each applicant and ensure applicants are processed in appropriate order

    What do you bring?


    * Positive, can-do attitude
    * High School Diploma
    * US Citizen

    Why should you choose Manpower?


    * Free training to upgrade your skills, including a free college tuition program
    * Medical, dental, vision, 401k
    * Weekly pay with direct deposit
    * 24/7 Manpower customer care support
    * Dedicated Career Partner to help you achieve your career goals
    * Voted #1 best places to work by Glassdoor 2021

    Are you Interested?
    Stop your job search and apply today! A recruiter will be in touch within 24 hours. Share this job with friends and family and earn dollars with every successful hire. ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Austin
    Job Type : Permanent
    Date: Thursday, 29 September 2022
    Enrollment Agent I - $16.11/hr

    Our client in Austin, TX is looking for hardworking, motivated talent to join their team. Don't wait… apply today!


    What's in it for you?


    * Pay rate $16.11/hr
    * Shift - Daytime
    * Paid training
    * Full time hours
    * Clean and safe work environment

    What will you be doing?


    * Provide superior customer service to internal and external customers
    * Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
    * Verify customer identity and scan required documents into database system
    * Successfully complete required biometric and data capture processes and paperwork on each customer
    * Track processing time for each applicant and ensure applicants are processed in appropriate order

    What do you bring?


    * Positive, can-do attitude
    * High School Diploma
    * US Citizen

    Why should you choose Manpower?


    * Free training to upgrade your skills, including a free college tuition program
    * Medical, dental, vision, 401k
    * Weekly pay with direct deposit
    * 24/7 Manpower customer care support
    * Dedicated Career Partner to help you achieve your career goals
    * Voted #1 best places to work by Glassdoor 2021

    Are you Interested?
    Stop your job search and apply today! A recruiter will be in touch within 24 hours. Share this job with friends and family and earn dollars with every successful hire. ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Mount Vernon
    Job Type : Permanent
    Date: Thursday, 29 September 2022
    Enrollment Agent I - $17.38/hr
    Our client in Mount Vernon, WA is looking for hardworking, motivated talent to join their team. Don't wait… apply today!


    What's in it for you?



    * Payrate $17.38/hr
    * Shift - Daytime
    * Paid training
    * Full time hours
    * Clean and safe work environment

    What will you be doing?



    * Provide superior customer service to internal and external customers
    * Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
    * Verify customer identity and scan required documents into database system
    * Successfully complete required biometric and data capture processes and paperwork on each customer
    * Track processing time for each applicant and ensure applicants are processed in appropriate order

    What do you bring?



    * Positive, can-do attitude
    * High School Diploma
    * US Citizen

    Why should you choose Manpower?



    * Free training to upgrade your skills, including a free college tuition program
    * Medical, dental, vision, 401k
    * Weekly pay with direct deposit
    * 24/7 Manpower customer care support
    * Dedicated Career Partner to help you achieve your career goals
    * Voted #1 best places to work by Glassdoor 2021

    Are you Interested?
    Stop your job search and apply today! A recruiter will be in touch within 24 hours. Share this job with friends and family and earn dollars with every successful hire. ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Austin
    Job Type : Permanent
    Date: Thursday, 29 September 2022
    Enrollment Agent I - $16.11/hr
    Our client in Austin, TX is looking for hardworking, motivated talent to join their team. Don't wait… apply today!

    What's in it for you?

    * Payrate $16.11/hr
    * Shift - Daytime
    * Paid training
    * Full time hours
    * Clean and safe work environment

    What will you be doing?

    * Provide superior customer service to internal and external customers
    * Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
    * Verify customer identity and scan required documents into database system
    * Successfully complete required biometric and data capture processes and paperwork on each customer
    * Track processing time for each applicant and ensure applicants are processed in appropriate order

    What do you bring?

    * Positive, can-do attitude
    * High School Diploma
    * US Citizen

    Why should you choose Manpower?

    * Free training to upgrade your skills, including a free college tuition program
    * Medical, dental, vision, 401k
    * Weekly pay with direct deposit
    * 24/7 Manpower customer care support
    * Dedicated Career Partner to help you achieve your career goals
    * Voted #1 best places to work by Glassdoor 2021

    Are you Interested?
    Stop your job search and apply today! A recruiter will be in touch within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: El Paso
    Job Type : Permanent
    Date: Thursday, 29 September 2022
    Get ready to join a reputable organization! We offer great training, a valuable experience, the ability to work independently and enjoy a great work life balance as a Customer Service Representative for Manpower.
    JOB SUMMARY: Work at Home Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
    JOB RESPONSIBILITIES:
    Answer incoming calls from consumers including the public, prospective enrolls and people assisting enrolls or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.


    * Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
    * Track and document all inquiries using the applicable systems.
    * Complete associated tasks according to the established guidelines.
    * Track and document all inquiries using the applicable systems.
    * Meet Quality Assurance (QA) and other key performance metrics.
    * Facilitate the fulfillment of caller requests for materials via mail, email, or download.
    * Transfer/refer consumers to appropriate entities according to the established guidelines.
    * Escalate calls or issues to the appropriate designated staff for resolution as needed.
    * Facilitate translation services for non-English speaking callers according to procedures.
    * Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems.


    Job Requirements


    * Availability to work shifts between 7:00 AM and 5:30 PM
    * El Paso, TX Resident Only
    * Training for 4 weeks cant be absent during that time or assignment will be ended.
    * High School Graduate or GED with 0-1 year's experience
    * Internet Access: Minimum of 20 Mbps download & 5 Mbps upload
    * Ability to type efficiently
    * Continuously demonstrate a high sense of urgency, and perform under pressure
    * Excellent Attendance (no time off while in training)
    * Organization and work prioritization skills
    * Proficient in utilization of Teams
    * Basic computer aptitude in Windows and/or Mac
    * Ability to handle 100+ calls a day, handle multiple repetitive calls
    * El Paso, TX residents only
    * Contact Claudia at 915-307-9172
  • Valid City, State or Zip Code: Wauwatosa
    Job Type : Permanent
    Date: Wednesday, 28 September 2022
    6 Months - 1 Year would be preferred, but honestly any customer service/call center experience would be fine.



    Additionally, hours of 4:00PM-12:30PM.

    Are you Interested?
    Stop your job search and apply today! A recruiter will be in touch within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Halifax
    Job Type : Permanent
    Date: Wednesday, 28 September 2022
    Manpower has partnered with a leading North American Medical Equipment Manufacturer that is expanding its workforce in Halifax. Join our growing team of Client Service Representatives. Apply today and gain access to the following perks if selected to start:

    Client Service Representatives - $17-18 per hour

    What s in it for you?


    * $17-18 per hour, plus 4% vacation pay
    * Monday to Friday, shift times may vary
    * Full-time contract
    * Remote work to start, with a return to office
    * Safe work environment

    What is the job?



    * Handling a high volume of inbound contacts, both internally and externally
    * Identifying sales opportunities associated with customer inquiries
    * Providing first line technical and clinical assistance

    What do you bring to the job?

    * Two years experience working in a customer support environment
    * Bi-lingual English/Spanish is considered an asset
    * Ability to work a flexible shift schedule
    * Proficiency with computers and Microsoft Office tools
    * Experience with sleep, oxygen, nebulizer or diabetic therapy is an asset



    Select Apply Now and qualified applicants will hear from a recruiter.

    We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Phoenix
    Job Type : Permanent
    Date: Wednesday, 28 September 2022
    KEY RESPONSIBILITIES:

    * Manage customer orders timely and to the highest level of accuracy by: Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP.
    * Respond to all customer inquiries with sense of urgency and first contact resolution.
    * Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems.
    * Administer customer order changes, expedites, tracking and cancellations.
    * Assist in updating customer and material information promptly in SAP.
    * Administer sample requests from customers and Sales team.
    * Process all incoming emails, calls and faxes promptly and to the highest level of accuracy.
    * Work independently with minimal supervision in a fast paced environment.
    * Contribute to process efficiency and customer experience continuous improvement efforts.
    * Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
    * Work in SAP, Microsoft Word, and Excel.
    * Work with the appropriate Sales person to service the customer on any changes in the Customer Master file.

    QUALIFICATIONS:

    * Associates degree or 2+ years of customer service or equivalent job-related experience
    * Strong verbal, listening and written communication skills
    * Working knowledge of Microsoft Office and Excel
    * Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook)
    * Ability to conduct problem solving in day-to-day operations
    * Strong time management, multi-tasking and organizational skills
    * Ability to work under pressure and to make decisions autonomously
    * Strong attention to detail in a highly dynamic and changing environment
    * Ability to apply critical thinking and analyze information
  • Valid City, State or Zip Code: Niagara Falls
    Job Type : Permanent
    Date: Wednesday, 28 September 2022
    Event Staff - $18.00
    Our client in Niagara Falls, New York is looking for hardworking, motivated talent to join their team. Join us for a funfilled weekend working in a fast paced customer service environment. Don't wait… apply today!
    What's in it for you?

    * $18.00/hour
    * October 28th-29th 11:00 am-7:00 pm
    * Paid training
    * Full time hours
    * Clean and safe work environment

    What will you be doing?

    * Setting up event
    * In person customer service
    * Tearing down of event

    What do you bring?

    * Positive, can-do attitude
    * Excellent customer service skills

    Why should you choose Manpower?

    * Free training to upgrade your skills, including a free college tuition program
    * Medical, dental, vision, 401k
    * Weekly pay with direct deposit
    * 24/7 Manpower customer care support
    * Dedicated Career Partner to help you achieve your career goals
    * Voted #1 best places to work by Glassdoor 2021

    Are you Interested?
    Stop your job search and apply today! A recruiter will be in touch within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Permanent
    Date: Wednesday, 28 September 2022
    French Bilingual Team Lead (Call center) - $19.00 Per Hour

    Our client in Winnipeg Manitoba is looking for hardworking, motivated talent to join their team in the office in Winnipeg Manitoba. Are you looking for a team lead position to work in an office in Winnipeg Manitoba? Don't wait… apply today!
    What's in it for you?

    What's in it for you

    * $19.00 per hour, plus 4% vacation pay
    * Paid weekly, every Friday
    * 8-hour shifts
    * Temporary to permanent role
    * Minimum 37.5 hours per week.
    * Safe, clean work environment



    Position Description:
    The Team Lead - is responsible for ensuring that all calls/off-line work adheres to the quality guidelines as set forth by the client and internal requirements. The Team Lead achieves this objective by constantly monitoring the associates' transactions and job performance, scoring individual tasks/monitors, and providing active personal coaching and feedback to the associates.


    Key Job Activities:

    * Monitor/audit each assigned associate in accordance with client and company's equirements.
    * Provide personal and proactive feedback to associates both in one on one and group settings.
    * Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards.
    * Work with supervisors and management to ensure that all associates are meeting quality standards.
    * Provide training as needed to both new hires and experienced associates.
    * Attend and contribute to both internal and client monitoring sessions.
    * Remain knowledgeable on project information by keeping training manual and memos updated and taking calls on assigned engagement(s).
    * Track trends and make recommendations for refresher and/or up- training to the trainer(s).
    * Prepares and analyzes internal and external reports for management staff review.
    * Any other duties and responsibilities assigned by management of the company.

    Requirements:

    * Education equivalent to a High School diploma/GED.
    * Two years prior call center experience preferred.
    * Must have the ability to work a flexible work schedule (including nights, weekends and holidays).
    * Excellent oral, written and interpersonal communication skills.
    * Exceptional listening and analytical skills
    * Ability to interpret complex KPIs and relate them to qualitative findings
    * Experience with contact center software
    * Requires a positive attitude, the ability to work independently or as part of a team and have a genuine interest in people and desire to help.

    Are you Interested?
    Stop your job search and apply today! A recruiter will be in touch within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: El Paso
    Job Type : Permanent
    Date: Wednesday, 28 September 2022
    Get ready to join a reputable organization! We offer great training, a valuable experience, the ability to work independently and enjoy a great work life balance as a Customer Service Representative for Manpower.

    JOB SUMMARY: Work at Home Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. Applicants must be residents of El Paso, TX.

    JOB RESPONSIBILITIES:

    Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.


    * Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
    * Track and document all inquiries using the applicable systems.
    * Complete associated tasks according to the established guidelines.
    * Track and document all inquiries using the applicable systems.
    * Meet Quality Assurance (QA) and other key performance metrics.
    * Facilitate the fulfillment of caller requests for materials via mail, email, or download.
    * Transfer/refer consumers to appropriate entities according to the established guidelines.
    * Escalate calls or issues to the appropriate designated staff for resolution as needed.
    * Facilitate translation services for non-English speaking callers according to procedures.
    * Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems.
    * You must live in the El Paso, TX Area

    Job Requirements


    * Availability to work shifts between 7:00 AM and 5:30 PM
    * High School Graduate or GED
    * Must have at least 1 year of call center experience
    * Internet Access: Minimum of 20 Mbps download & 5 Mbps upload
    * Ability to type efficiently
    * Continuously demonstrate a high sense of urgency, and perform under pressure
    * Excellent Attendance (no time off while in training)
    * Organization and work prioritization skills
    * Proficient in utilization of Teams
    * Basic computer aptitude in Windows and/or Mac
    * Ability to handle 100+ calls a day, handle multiple repetitive calls
    * Must live in El Paso, TX
    * Contact Claudia at 915-307-9172