Job Description:
Must be available for any 8-hour shift from 7 am to 7 pm. (Additional information: There is two 15-minute breaks through out the day and one 30 minute break)
We are unable to accommodate schedule change requests during the first 90 days.
-This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive 90 day training program).
-Assists with problem resolution, as needed.
-Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs.
-Transfers callers to other Call Center units as needed.
-Meets individual performance standards.
-Performs other duties as may be assigned by management.
-Attains and maintains strict required attendance and performance metrics.
Additional Job Details: Requires experience with Microsoft Office, Excel, OnBase. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid experience preferred. Prior Call Center experience preferred.
Additional Details:
Based off our experience candidates must have 6-months experience on Contact Center/call center experience to be selected for an interview and successful in this environment.
You may also send your updated resume to jasmin.
[email protected] manpower.com for initial screening.