Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Wednesday, 22 September 2021
    RECHERCHONS RECRUTEUR(E)
    Ce poste offre une excellente opportunité à un candidat qui recherche un rôle en tant que Recruteur. Si vous avez de l'expérience en magasin et/ou en restauration et vous cherchez un changement de carrière ou une opportunité et aimez la diversité quotidienne, ce poste est pour vous.
    Manpower est à la recherche de son prochain membre d'équipe pour le grand Montreal !!!

    FONCTIONS ET RESPONSABILITÉS

    *Recrutement du personnel: recherche, rédaction présentations dans des écoles ou salon, lecture de CV, appels, rencontres d 'information.

    Rétention du personnel: activités diverses telles que fêtes, formations, aller rencontrer les équipes, remettre des items promotionnels

    * Gestion du personnel: absences, retards, outils, comportements.
    * Ventes
    * Coordination des réseaux sociaux

    QUALIFICATIONS / EXIGENCES
    * Détenir un diplôme d'études collégiales
    * Avoir de l'expérience service à la clientèle et en résolution de problèmes
    * Excellente connaissance de la suite Office (Excel, Word, PowerPoint, Outlook)
    * Très bonne maîtrise du français et de l'anglais (écrit et parlé)

    QUALITÉS / APTITUDES
    * Posséder un solide esprit d'équipe
    * Être de nature courtoise, détenir un bon sens de l'écoute et une belle ouverture d'esprit
    * Avoir une grande aisance à s'exprimer en public et être apte à communiquer de manière positive
    * Être autonome, proactif, et orienté solution
    * Aimer évoluer dans un environnement dynamique, en constant changement
    * Être minutieux, rigoureux
    * Être assidue et fiable, avec un grand sens du devoir

    CONDITIONS Début: des maintenant

    Horaire: 40 heures / semaine, principalement du lundi au vendredi avec flexibilité au besoin
    Salaire: concurrentiel, + bonus mensuel, activités d'équipe

    SVP envoyer votre CV à : [email protected]

    Manpower applique un programme d'accès à l'égalité en emploi et invite les femmes, les Autochtones, les minorités visibles, les minorités ethniques et les personnes handicapées à présenter leur candidature. Des mesures d'adaptation peuvent être offertes aux personnes handicapées qui en font la demande en fonction de leurs besoins.
  • Valid City, State or Zip Code: Sainte-Foy
    Job Type : Contract
    Date: Wednesday, 22 September 2021
    RECHERCHONS RECRUTEUR(E)

    Ce poste offre une excellente opportunité à un candidat qui recherche un rôle en tant que Recruteur. Si vous avez de l'expérience en magasin et/ou en restauration et vous cherchez un changement de carrière ou une opportunité et aimez la diversité quotidienne, ce poste est pour vous.
    Manpower est à la recherche de son prochain membre d'équipe pour la Ville de Quebec et les environs !!!

    FONCTIONS ET RESPONSABILITÉS

    *Recrutement du personnel: recherche, rédaction présentations dans des écoles ou salon, lecture de CV, appels, rencontres d 'information.

    Rétention du personnel: activités diverses telles que fêtes, formations, aller rencontrer les équipes, remettre des items promotionnels

    * Gestion du personnel: absences, retards, outils, comportements.
    * Coordination des réseaux sociaux

    QUALIFICATIONS / EXIGENCES
    * Détenir un diplôme d'études collégiales
    * Avoir de l'expérience service à la clientèle et en résolution de problèmes
    * Excellente connaissance de la suite Office (Excel, Word, PowerPoint, Outlook)
    * Très bonne maîtrise du français et de l'anglais (écrit et parlé)

    QUALITÉS / APTITUDES
    * Posséder un solide esprit d'équipe
    * Être de nature courtoise, détenir un bon sens de l'écoute et une belle ouverture d'esprit
    * Avoir une grande aisance à s'exprimer en public et être apte à communiquer de manière positive
    * Être autonome, proactif, et orienté solution
    * Aimer évoluer dans un environnement dynamique, en constant changement
    * Être minutieux, rigoureux
    * Être assidue et fiable, avec un grand sens du devoir

    CONDITIONS Début: des maintenant

    Horaire: 40 heures / semaine, principalement du lundi au vendredi avec flexibilité au besoin
    Salaire: concurrentiel, + bonus mensuel, activités d'équipe

    SVP envoyer votre CV à : [email protected]

    Manpower applique un programme d'accès à l'égalité en emploi et invite les femmes, les Autochtones, les minorités visibles, les minorités ethniques et les personnes handicapées à présenter leur candidature. Des mesures d'adaptation peuvent être offertes aux personnes handicapées qui en font la demande en fonction de leurs besoins.
  • Valid City, State or Zip Code: Manhattan
    Job Type : Contract
    Date: Wednesday, 22 September 2021
    Bilingual Call Center Agents- INCREDIBLE company to work for! $15/hour

    Manpower recently partnered with federal, state, and local governments to make public health insurance programs run effectively for the individuals and families they serve. This is an INCREDIBLE company to work for! This company has a very upbeat, positive, employee focused culture. This is a temporary to permanent opportunity, with an additional $1 increase if going turn into a long-term career! Stop your search and apply today!

    What's in it for you?
    * Mon-Fri 8am-5:30pm (Mon-Fri 8am-8pm - Saturdays 10am-6pm when returning to office)
    * FULL ON REMOTE (2-5 months before going back to office)
    * Full time / Part time
    * Competitive wages:
    * Chinese: $16.50
    * Russian: $16
    * Spanish and other languages: $15
    * Supportive management team with career growth opportunities
    * Your own work area, but still team focused
    * Focus on business need, quality assurance score and other performance metrics
    What's the job?
    * Providing program education and processing enrollment/disenrollment/transfer transactions
    * Case management and problem solving
    * Providing ALL callers with outstanding service - no exceptions
    * Meeting ALL performance standards
    * Protecting and Respecting Protected Health Information (PHI) and Personally Identifiable Information (PII)
    What do you bring?
    * Fluency in any or all the following languages: Spanish (must also be able to read Spanish), Russian, Chinese (Mandarin/Cantonese), Arabic, Polish, Bengali and Korean.
    * Excellent organizational, interpersonal, effective written and oral communication skills.
    * Proficiency in Microsoft Office Applications such as Excel, Power Point, and Word
    * Flexibility and reliability
    * Attention to detail, accuracy, and meeting performance standards
    * High School Diploma or GED
    Why Manpower?
    * Voted #1 best places to work by Glassdoor 2020
    * Weekly pay with direct deposit
    * Free upskill training programs available
    * Paid referral program

    Interested?
    Stop your job search and apply today! A recruiter will be in touch within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Clearwater
    Job Type : Contract
    Date: Wednesday, 22 September 2021
    Call Center Representatives - Temp to Permanent! INBOUND ONLY
    We have an excellent opportunity for you that will make use of your skills. We are seeking 7 Inbound Call Center Customer Service Representatives for a large Beauty Supply Company!
    Compensation: $18.00 per hour
    Job Location: Clearwater, FL - Hybrid model, 3 days IN office, 2 days remote
    Shift: FLEXIBLE between 7AM - 5PM OT available!

    Customer Service Call Center Reps
    * Receive incoming calls from business owners and customers
    * Assist answering questions or helping solve product problems
    * Help clients in a positive, considerate manner
    * Documenting necessary information into the computer system

    Qualifications:
    * Must have at least 1 year in a call center environment
    * Must have Excellent phone skills, positive attitude and patience when working with people.
    * Must be a team player
    * Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
    Experience within the Beauty Industry in lieu of Call Center experience will be considered!

    APPLY Today!
  • Valid City, State or Zip Code: Evansville
    Job Type : Temporary
    Date: Wednesday, 22 September 2021
    We are currently recruiting for 5 Customer Service Representatives in a work from home role starting in October. Qualified candidates will earn $17.00 an hour. Bilingual skills are a plus! If you have customer service skills, sign up at www.manpower.com, fill in your information, attach a resume and call me at 812.429.7321

    Responsibilities:
    * Drive brand awareness and build consumer relationships to acquire and retain consumers, and extend the use of Enfamil products
    * Manage personal productivity, accuracy and quality to achieve personal and departmental performance goals
    * Follow through on commitments and recommend well thought out solutions for the consumers
    * Create awareness and assist in the growth of our e-commerce Home Delivery Service
    * Projects as assigned by management

    Requirements:
    * Minimum of high school diploma or equivalent. Post high school education preferred
    * Designated remote work space, to create an office-like environment conducive to productivity expectations
    * High Speed Internet Service
    * Personal Computer/laptop with camera capabilities for virtual interviewing and training
    * Minimum of 2 years of working experience in a customer-oriented field
    * Experience in diversified customer contacts preferred; i.e. phone, email, chat and social media
    * Effective and efficient problem solving skills. Able to listen to understand, review, analyze, interpret and provide solutions
    * Excellent writing skills are required
    * Strong organizational, time management, interpersonal, and computer skills with attention to details
    * Must be proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
    * Strong work ethics with good attendance record; dependable and trustworthy
    * Self-motivator; ability to work independently and take initiatives
    * Positive team player; works well with others, considers other's perspectives to provide constructive solutions
    * Capability to adjust quickly to changing priorities, guidelines and processes in a dynamic contact center environment
    * Strong desire to assist consumers with attentiveness, patience and genuine sincerity
    * Open to feedback and coaching; apply learnings for continuous improvement
    * Flexible schedule with expectation to work late schedules, Saturday schedules, and mandated overtime as required by business needs
    * Contact Center operates Mon-Fri 7a-7p and Saturday 8-4:30p CST.
  • Valid City, State or Zip Code: Durham
    Job Type : Contract
    Date: Wednesday, 22 September 2021
    Manpower is now seeking a Provider Information Analyst to work with a national company in Durham, NC! Manpower offers great benefits and is excited to watch you grow in your career! Come work with a company that offers great benefits, pay, flexible scheduling and fun people to be around! Join a winning TEAM! Together we WIN!

    Job Description:

    * Accurately complete provider enrollment, terminations, demo changes and contracts in provider systems of record to ensure appropriate claims payment in accordance with contractual language.
    * Compile, analyze, and verify the required information for provider enrollment, contracts, and maintenance for completeness and accuracy,
    and enter it into the systems of record.
    * Communicate, orally and in writing, directly with providers to resolve questions and issues regarding updates and changes in the systems
    of record.
    * Research, respond to, analyze and resolve complex claims issues related to provider setup and provider eligibility on a daily basis.
    * Create resolution documents to address provider issues and increase provider satisfaction. Utilize probing and problem-solving methods to
    resolve all inquiries/requests. Identify, understand and anticipate providers' unexpressed needs and concerns.
    * Provide cross-functional support and serve as Subject Matter Experts (SMEs) or second-tier resolution to internal and external provider
    teams (i.e., PSA team, Credentialing, Contracting, Provider Service Consultants, etc).
    * Manage timely responses to external provider inquiries and requests. Evaluate new service requests from providers to determine
    appropriate actions for recording into the systems of record.
    * Perform gap analysis on requests and follows through with communication and/or education to providers on internal process and
    issues.
    *Identify system problems, gaps or inconsistencies in workflows and/or processes. Recommend appropriate updates, alternatives, and solutions.

    Hiring Requirements:
    * Associates/Bachelor's degree or certification in business or health-related field with a demonstration of strong analytical skills in business, systems or information management (can be through coursework, internships or relevant work experience).
    * MS Office knowledge required
    * Ability to adapt to changes quickly
    * Is able to work in a high production environment
    * Time Management and Strong Organization skills
    * Team Mentality
    * Must be very analytical, good to have provider data knowledge, previous extensive claim background, or a customer service background.
    * Data entry is involved in this position BUT this is not a data entry position.

    If you have not created a Manpower Profile please do so by going to www.manpower.com to create your profile prior to us contacting you! We look forward to working with you!
  • Valid City, State or Zip Code: Peterborough
    Job Type : Temporary
    Date: Tuesday, 21 September 2021
    Looking to apply your excellent customer service and tech savvy ability to a rewarding position? Let Manpower introduce your next employment opportunity as a Contact Center Representative working remotely.

    AFTERNOON Shift Contact Center Representatives - $17 per hour

    What's in it for You?

    - $17 /hr plus 4% vacation pay
    - Position starts on Oct 4th - Dec 30th with possible of extension
    - Paid weekly, every Friday
    - 1 week of onsite training in Richmond Hill (Leslie St, South of East Beaver Creek, training hours 9:00am-5:30pm)
    - Available to work shifts between the days of Monday-Sunday
    - AFTERNOON Shift - Mon-Fri 12:30PM - 9:00 PM / Sat-Sun 10am-5pm

    What is the Job?

    *Consult with customers via phone, email or chat to resolve escalations, tracking of orders, case investigations, trouble shoot and resolve client discrepancies
    *Resolve customer issues with patience and understanding
    *Providing superior customer service and solution oriented
    *Ability to multi task in a fast-paced environment
    *Toggling between multiple platforms and applications running simultaneously
    *Flexibility to work weekends

    What Do You Bring to the Job?

    *Minimum 6 months of proven customer service experience at a Contact Center
    *Analytical/problem solving skills
    *Commitment to extensive product knowledge an ongoing training
    *Exceptionally tech savvy
    *Strong verbal, written and grammar
    *Internet Access and hard wired connection for stability required
    *1 week of onsite training and must obtain a 90% passing grade in order to be considered for the position

    Interested?

    Select APPLY NOW and Recruiter will reach out within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    Manpower Group recognizes the importance of providing an accessible and barrier-
    free environment. We are committed to creating a welcoming, fair and inclusive
    environment by offering equal opportunity to access our services. At ManpowerGroup,
    we are committed to providing accommodations, and will work with you to meet your
    needs.
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Notre client, un chef de file de secteur d'assurance est à la recherche de candidats enthousiastes pour rejoindre son équipe de service à la clientèle.

    Qu'est-ce que tu y gagnes ?
    * Poste à temps plein: lundi au vendredi (horaire stable)
    * Salaire de $18.85 par heure
    * Télétravail (possiblité de travailler au bureau de temps en temps)
    * Contrat de 3 mois avec intention d'embauche de façon permanente (avantages sociaux)

    Qu'est-ce que le poste ?
    * Melange des tâches administratives et service clientèle
    * Agir en première ligne et assurer la liaison entre les clients et nos services internes en détournant les incidents ou en les redirigeant vers le service approprié
    * Tenir à jour les connaissances sur notre gamme de produits et les tendances actuelles ainsi que sur nos programmes de marketing
    * Ecrire les lettres de service et les modèles standard (en anglais et en français)

    Qu'apportez-vous au travail ?
    * 2 ans d'expérience dans le service à la clientèle et/ou administration
    * Bilingue: français et anglais (écrit et parlé)
    * Bonnes compétences d'informatique
    * Capacité de gererplusieurs tâches à la fois

    Sélectionnez Postulez Maintenant et un recruteur vous contactera dans les 24 heures

    ManpowerGroup reconnaît l'importance de fournir un environnement accessible et exempt d'obstacles. Nous sommes déterminés à créer un environnement accueillant, équitable et inclusif en offrant des chances égales d'accès à nos services. Chez ManpowerGroup, nous nous engageons à fournir des logements et nous travaillerons avec vous pour répondre à vos besoins.
    _____________________________________________________________________________________
    Our client, a leader in the insurance and investment services, is looking for enthusiastic candidates to join their customer service team.

    What's in it for you?
    * Full time position: Monday to Friday (stable schedule)
    * Salary: $18.85 per hour
    * Remote position (ability to work from office occasionally)
    * 4-month contract with the intention to hire on permanently

    What is the Job?
    * Mixture of customer service and administrative responsibilities
    * Acts as a front line and liaison between the customers and our internal departments by deflecting incidents or redirecting to the appropriate department
    * Maintains knowledge of our products and trends as well as our marketing programs
    * Maintains service letters and standard templates (both English and French)

    What do you bring to the Job?
    * 2 years customer service and/or administrative experience
    * Good computer skills
    * Bilingual: French and English (written and spoken)
    * Strong organizational and multi-tasking skills

    Click Apply Now to hear from a recruiter within 24hrs

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

    CNESST permit: AP-2000535 // permis CNESST: AP-2000535
  • Valid City, State or Zip Code: Gilbert
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Manpower is seeking candidates with great customer service experience to work in Gilbert area. This position is Long term Temp to Hire

    Apply TODAY!!

    Manpower offers benefits including medical and dental, free courses and help with college tuition!

    As a Bilingual Customer Service rep you will be;
    answer customer calls to book reservations & general customer service. Please let me know if you need any additional information.

    Hours: Flexible to train from 6:00am to 2:30pm and flexible to work 11:00am to 7:00pm may include working on weekends (5 day work week)

    Looking for candidates who have;
    Experience with customer service, face to face or taking inbound calls
    Has the ability to follow processes and procedures while maintaining high attention to detail
    Flexible, punctual and adaptable

    If you're interested APPLY NOW!! A recruiter will reach out to you within 24 hours

    Ask your recruiter about a referral bonus!!

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Morrisville
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Do you have Customer Service Experience? Manpower is seeking agents for an inbound call center in Morrisville, NC.

    Pay: $15

    What you will be doing:
    Receiving calls from patients, providers, pharmacies
    Single call resolution
    Quickly and efficiently navigate applications and programs on a computer during the call
    Documenting notes in the computer systems

    What skills you will bring:
    Great communication skills
    Experience navigating multiple computer applications
    Good keyboard typing skills
    Attention to detail

    Additional Information:
    Temporary to Hire role
    Four weeks of training to ensure you are successful in your role
    Assigned an 8 hour shift between 8am-8pm Monday - Friday, Sunday- Thursday or Tuesday - Saturday
    Option to work from home after completion of training and new agent program
  • Valid City, State or Zip Code: Oxnard
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Call Center Representative $17
    Company located in Oxnard, CA
    1st shift - Work Flexible hours - to include 5:00 a.m. shift

    *This company has a MANDATORY COVID19 VACCINATION policy Proof of vaccination is required*

    *Pre-employment background check and drug screen required*

    What's in it for you?
    * Great temporary seasonal job opportunity - this is a 6-month work assignment
    * Weekly pay - direct deposit or Visa / ATM pay card
    * Referral bonus - get paid to refer friends and family, we pay you $100 for each person you refer that we can hire and works a minimum of 80 hours
    * Health & Financial Benefits (Medical/Dental, 401K, Employee Assistance Program)
    * Access to Manpower's MYPath program offering access to FREE online skills training at no cost

    What's in the job?
    * Manage large amounts of inbound and outbound calls in a timely manner
    * Follow communication "scripts" when handling different topics
    * Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
    * Build sustainable relationships and engage customers by taking the extra mile
    * Keep records of all conversations in our call center database in a comprehensible way
    * Meet personal/team qualitative and quantitative targets

    What do you bring to the job?
    * Previous experience in a customer support role
    * Track record of over-achieving quota
    * Type 45 to 55 WPM
    * Strong phone and verbal communication skills along with active listening
    * Proficient in Microsoft Office (Excel, Word, Outlook) Internet and Instant Messaging
    * Familiarity with CRM systems and practices
    * Customer focus and adaptability to different personality types
    * Ability to multi-task, set priorities and manage time effectively

    Select APPLY NOW!

    Call us for immediate consideration (805) 983-1300, PRESS 2 to speak to a Recruiter. We are available by phone Monday-Friday 8am-5pm.

    TEXT US AT (805) 983-1300, WE WANT TO MEET YOU AND WILL TEXT YOU BACK!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Phoenix
    Job Type : Permanent
    Date: Tuesday, 21 September 2021
    Connected Care Specialist

    Do you like helping people? Do you have excellent customer service skills? Are you looking for steady hours and weekly paychecks? Manpower has immediate openings for a Connected Care Specialist

    What's in it for you?
    * Full time hours
    * Set Schedule
    * Competitive wages; $16 to $18.00 per hour
    * Temp to hire based on performance
    * Option to take free college courses and skills training
    * Paid training

    What is the job?
    * Provide exceptional customer service by phone
    * Provide engaged patients information about the product
    * Managing inventory of Product.
    * Completing technical troubleshooting.
    * Speak and interact with patients over the phone, provide and receive electronic documentation.
    * Schedule and enroll patients in person or via phone
    * The ability to work well with patients, providers and clinical staff.

    What you bring to the job?
    * Great attitude and ability to work in a team
    * High school diploma or equivalent (such as a GED)
    * Customer Service Skills.
    * Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Contact Marisol Espinosa at 575-522-6028 opt 2. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Notre client, un chef de file de secteur d'assurance est à la recherche de candidats enthousiastes pour rejoindre son équipe de service à la clientèle.

    Qu'est-ce que tu y gagnes ?
    * Poste à temps plein: lundi au vendredi (horaire stable)
    * Salaire de $18.85 par heure
    * Télétravail (possiblité de travailler au bureau de temps en temps)
    * Contrat de 3 mois avec intention d'embauche de façon permanente (avantages sociaux)

    Qu'est-ce que le poste ?
    * Melange des tâches administratives et service clientèle
    * Agir en première ligne et assurer la liaison entre les clients et nos services internes en détournant les incidents ou en les redirigeant vers le service approprié
    * Tenir à jour les connaissances sur notre gamme de produits et les tendances actuelles ainsi que sur nos programmes de marketing
    * Ecrire les lettres de service et les modèles standard (en anglais et en français)

    Qu'apportez-vous au travail ?
    * 2 ans d'expérience dans le service à la clientèle et/ou administration
    * Bilingue: français et anglais (écrit et parlé)
    * Bonnes compétences d'informatique
    * Capacité de gererplusieurs tâches à la fois

    Sélectionnez Postulez Maintenant et un recruteur vous contactera dans les 24 heures

    ManpowerGroup reconnaît l'importance de fournir un environnement accessible et exempt d'obstacles. Nous sommes déterminés à créer un environnement accueillant, équitable et inclusif en offrant des chances égales d'accès à nos services. Chez ManpowerGroup, nous nous engageons à fournir des logements et nous travaillerons avec vous pour répondre à vos besoins.
    _____________________________________________________________________________________
    Our client, a leader in the insurance and investment services, is looking for enthusiastic candidates to join their customer service team.

    What's in it for you?
    * Full time position: Monday to Friday (stable schedule)
    * Salary: $18.85 per hour
    * Remote position (ability to work from office occasionally)
    * 4-month contract with the intention to hire on permanently

    What is the Job?
    * Mixture of customer service and administrative responsibilities
    * Acts as a front line and liaison between the customers and our internal departments by deflecting incidents or redirecting to the appropriate department
    * Maintains knowledge of our products and trends as well as our marketing programs
    * Maintains service letters and standard templates (both English and French)

    What do you bring to the Job?
    * 2 years customer service and/or administrative experience
    * Good computer skills
    * Bilingual: French and English (written and spoken)
    * Strong organizational and multi-tasking skills

    Click Apply Now to hear from a recruiter within 24hrs

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

    CNESST permit: AP-2000535 // permis CNESST: AP-2000535
  • Valid City, State or Zip Code: Menomonee Falls
    Job Type : Temporary
    Date: Tuesday, 21 September 2021
    Manpower is currently seeking Customer Service Representatives to work for a well known insurance company in Menomonee Falls, WI! Please take a look at the details below and apply right away if you are interested! These spots go fast!

    Answer incoming member and provider calls in a timely and accurate manner to ensure questions and concerns are addressed. Ensure higher level concerns are directed to appropriate resources for assistance.

    Essential Job Responsibilities:
    - Service Dental, Medical, Vision and Physical Therapy members by communicating benefit information, providing information and resources necessary to understand benefit plan coverage, verify insurance coverage, and assist in locating providers.
    - Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests.
    - Provide feedback to Provider Relations staff on high level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution.
    - Support enrollment activities including but not limited to updating eligibility, assigning primary care providers, and updating third party insurance information.
    - Act as liaison between our organization and the client's Member Services staff to resolve issues such as eligibility and filing of appeals and grievances.
    - Provide updates to providers with questions regarding the status of their credentialing application.
    - Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available.
    - Ensure all calls are answered according to company and client guidelines.
    - Accurately document call information and resolution in internal systems while engaging with customer.
    - Utilize effective diffusion techniques when necessary to ensure proper resolution is reached.
    - Properly identify potential issues that are not easily resolved and escalate appropriately to Team Leads or Manager.

    Requirements
    High school diploma or equivalent.
    1 -3 years of job related experience (heavy phone work, reception, call center etc.)

    Required Knowledge, Skills, and Abilities
    Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and email.
    Ability to work an 8 hour shift between the hours of 6 am and 8 pm.
    Ability to work occasional overtime as needed.
    Excellent communication skills
    Strong customer service skills including active listening and ability to diffuse difficult situations.
    Strong data entry/typing skills
    Strong navigation skills and the ability to multi-task
    Excellent attention to detail

    Competencies
    Customer Orientation - The ability to demonstrate concern for satisfying one's external and/or internal customers.
    Critical Thinking - The ability to analyze/evaluate information as presented, utilize past experience to make decisions that are logical and reasonable and demonstrate sound judgment.
    Listening - Technique to ensure a good understanding of another person's message through focus on the speaker to ensure comprehension, retention and effective response.
    Interpersonal Skills - The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.
    Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires it.
  • Valid City, State or Zip Code: Fort Lauderdale
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Do you have a great personality, phone skills and are detailed? Love helping people and looking for a stable schedule with great pay? Manpower has a great temp to perm opportunity for the right candidate in Fort Lauderdale! We are reviewing resumes immediately, coordinating interviews to get you working immediately!

    What's in it for you?
    - Full time hours
    - Day Shift- 8-5pm
    - Great pay $15 per hour
    - Temp to hire
    -Opportunity to take free college courses and skills training

    What is the job?
    - Answer questions via phone and email
    - Determine source of the issues and advise customer on appropriate action.
    - Answer general program questions from motorists.
    - Document resolutions for future reference.
    - Provide inbound sales support.

    What do you bring to the job?
    - High school diploma or equivalent.
    - Two years of customer service helpful
    - Excellent interpersonal, written and oral communication skills.
    - Familiar with good customer service practices.

    Does this sound like you? Stop your job search and apply today. Do you need more information? Contact Diana at 954-236-3310 ext 2. We love referrals so please share our job with friends and family. Also check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's job at www.manpower.com/mypath
  • Valid City, State or Zip Code: Richmond Hill
    Job Type : Temporary
    Date: Tuesday, 21 September 2021
    Looking to apply your excellent customer service and tech savvy ability to a rewarding position? Let Manpower introduce your next employment opportunity as a Contact Center Representative working remotely.

    DAY Shift Contact Center Representatives - $17 per hour

    What's in it for You?

    - $17 /hr plus 4% vacation pay
    - Position starts on Oct 4th - Dec 30th with possible of extension
    - Paid weekly, every Friday
    - 1 week of onsite training in Richmond Hill (Leslie St, South of East Beaver Creek, hours 9am-5:30pm)
    - Available to work shifts between the days of Monday-Sunday
    - DAY Shift - Mon-Fri 9:00 AM - 5:30 PM / Sat-Sun 10am-5pm

    What is the Job?

    *Consult with customers via phone, email or chat to resolve escalations, tracking of orders, case investigations, trouble shoot and resolve client discrepancies
    *Resolve customer issues with patience and understanding
    *Providing superior customer service and solution oriented
    *Ability to multi task in a fast-paced environment
    *Toggling between multiple platforms and applications running simultaneously

    What Do You Bring to the Job?

    *Minimum 6 months of proven customer service experience at a Contact Center
    *Analytical/problem solving skills
    *Commitment to extensive product knowledge an ongoing training
    *Exceptionally tech savvy
    *Strong verbal, written and grammar
    *Internet Access and hard wired connection for stability required
    *1 week of onsite training and must obtain a 90% passing grade in order to be considered for the position
    *Flexibility to work weekends

    Interested?

    Select APPLY NOW and Recruiter will reach out within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    Manpower Group recognizes the importance of providing an accessible and barrier-
    free environment. We are committed to creating a welcoming, fair and inclusive
    environment by offering equal opportunity to access our services. At ManpowerGroup,
    we are committed to providing accommodations, and will work with you to meet your
    needs.
  • Valid City, State or Zip Code: Peterborough
    Job Type : Temporary
    Date: Tuesday, 21 September 2021
    Looking to apply your excellent customer service and tech savvy ability to a rewarding position? Let Manpower introduce your next employment opportunity as a Contact Center Representative working remotely.

    NIGHT Shift Contact Center Representatives - $17 per hour

    What's in it for You?

    - $17 /hr plus 4% vacation pay
    - Position starts on Oct 4th - Dec 30th with possible of extension
    - Paid weekly, every Friday
    - 1 week of onsite training in Richmond Hill (Leslie St, South of East Beaver Creek, training hours 9:00am-5:30pm)
    - Available to work shifts between the days of Monday-Sunday
    - NIGHT Shift - Mon-Fri 3:30 PM - 12:00AM / Sat-Sun 10am-5pm

    What is the Job?

    *Consult with customers via phone, email or chat to resolve escalations, tracking of orders, case investigations, trouble shoot and resolve client discrepancies
    *Resolve customer issues with patience and understanding
    *Providing superior customer service and solution oriented
    *Ability to multi task in a fast-paced environment
    *Toggling between multiple platforms and applications running simultaneously

    What Do You Bring to the Job?

    *Minimum 6 months of proven customer service experience at a Contact Center
    *Analytical/problem solving skills
    *Commitment to extensive product knowledge an ongoing training
    *Exceptionally tech savvy
    *Strong verbal, written and grammar
    *Internet Access and hard wired connection for stability required
    *1 week of onsite training and must obtain a 90% passing grade in order to be considered for the position

    Interested?

    Select APPLY NOW and Recruiter will reach out within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    Manpower Group recognizes the importance of providing an accessible and barrier-
    free environment. We are committed to creating a welcoming, fair and inclusive
    environment by offering equal opportunity to access our services. At ManpowerGroup,
    we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Topeka
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Part-time Evening Customer Service Positions
    $13 per hour

    Why You Will Love Working with Us
    ● Flexible hours
    ● Paid weekly
    ● Casual business environment
    ● Access to programs, paid education and more, allowing you to advance in the workplace

    What is the job?
    ● Working with other agents to help provide support for health programs
    ● Perform health surveys
    ● Communicate with customers via telephone

    What you bring to the job?
    ● Stable work history
    ● Ability to work individually or as part of a team
    ● Strong interpersonal and communication skills
    ● Friendly and outgoing
    ● Customer service experience a plus but not necessary

    Interested?
    Select APPLY NOW and a Recruiter will reach out within 24 hours

    Share this job with friends and family and earn dollars with every successful hire.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Los Angeles
    Job Type : Temporary
    Date: Tuesday, 21 September 2021
    This position is ideal for the Mature California resident who wants to work from home! If you live in California, and love to read, edit, and write correspondence, and resolve customers' questions, this VIRTUAL position may be a fit for you.
    Why You'll Love Working With Us:

    * Work from the safety of your home, no drive time
    * Steady days, full time Monday through Friday
    * Paid on the job training
    * Benefits and perks

    What You Will Be Doing:

    * Research and respond to written and phone inquiries from customers regarding unemployment claim status, program requirements and procedures.
    * Make determinations on eligibility issues and complete written decisions to parties of interest following policy, legal precedents and state and federal law
    * Review reports on unemployment insurance activity; identify and correct errors and conduct follow-up with appropriate parties as necessary

    What Skills You Bring To The Job:

    Minimum Qualifications Required
    * California Resident!
    * High school diploma or GED
    * 2-4 years of work experience performing administrative, customer or employment service duties
    * Experience providing information and assistance to customers by receiving and processing information and directing them in completing necessary steps to resolve issues or answer their questions
    * OR Related Bachelor's Degree in lieu of above experience
    * Strong writing skills

    Other Qualifications - Preferred
    Experience with:
    * Call Centers
    * Claims Processing
    * Eligibility Determinations and/or Unemployment Insurance Experience
    * Drafting Written Decisions
    *

    Other Requirements
    * Bring Your Own Device (BYOD) Program - must be able to provide your own computer, internet etc. equipment and set-up your own workstation

    There are numerous openings! Please share this job with qualified friends and family.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Las Cruces
    Job Type : Contract
    Date: Monday, 20 September 2021
    Customer Service/Collections Representative

    Do you like helping people? Do you have excellent customer service skills? Are you looking for steady hours and weekly paychecks? Manpower has immediate openings for a Customer Service/collection Representative.

    What's in it for you?
    * Full time hours
    * Day shift: 8am to 5pm - Monday to Friday Holidays off
    * Competitive wages; $13.00 to $15.00 per hour
    * Long term temp based on performance
    * Option to take free college courses and skills training
    * Paid training

    What is the job?
    * Provide exceptional customer service by phone or face to face
    * Perform collection calls and search delinquent accounts to establish payment options.
    * Entered and update data in customized systems.
    * Resolve Customer Service via phone, email, mail.
    * Greet Customers warmly and ascertain problem or season for contacting office.

    What you bring to the job?
    * 1 yr of Collection experience
    * Great attitude and ability to work in a team
    * High school diploma or equivalent (such as a GED)
    * Customer Service Skills.
    * Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Contact Marisol Espinosa at 575-522-6028. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath