Job Description: Customer Service Rep (Fremont)

Essential Duties and Responsibilities:
Resolve most escalated customer problems and issues
Review customer calls and problem documentation
Analyze current and recommends new procedures and processes
Work with production and other operating functions regarding delivery and service matters
Diagnose problems and determine when to escalate to the next level
Assist with all other administrative tasks
Work independently with moderate supervision

Desired Knowledge, Skills, and Abilities:
Knowledge of industry and the use and impact of the product within the customer's context
Strong verbal and written communication skills
Solid MS Office, Outlook, Word, Excel and PowerPoint skills
Ability to sit for prolonged periods and occasionally walk, bend, and lift up to 25 lbs.

Desired Education, Certifications and Experience:
2+ 3 years customer service or related work experience
High School Diploma or equivalent
Previous experience using MRP database and ERP systems

Great three month opportunity with a leading business advisory firm. Hours of work are 9:00 am - 5:30 pm, Monday - Friday. Our client, located in the Clarks Summit Area, is looking for someone with at least two years of consultative Customer Service experience in a Call Center. The Customer Relations Representative will take inbound calls from customers who have FSA's (Flexible Spending Account) . Previous knowledge is a big plus. The Representative is empathetic and detail oriented to provide accurate information and create an excellent client experience.

For consideration for this opportunity in this very pleasant, professional call center, please apply online at manpower.com today. Or visit our Dickson City office (in the same shopping plaza as 5 Guys Burgers & Fries)

Manpower
761 Scranton Carbondale Hwy.
Scranton, PA 18508
570-347-3317
manpower.com

Do you have great collections experience? Are you organized with the ability to communicate in a clear and effective manner? Are you looking for a great company to work for where you can put your people skills to work for you? Manpower has immediate openings for Collection Agents in the Oak Ridge, TN area. Apply today!
What's in it for you?
* Direct hire opportunity
* Wages starting at $10.75 up to $13 + monthly incentives
* Benefits such as health insurance, 401k, and PTO yearly
* 2nd shift hours (Candidates must be able to work 1 weekend-day)
What is the job?
* Assisting customers with credit card payments
* Negotiating payments and terms with customers
* Helping customers with credit limits and increases
* Working with the team while staying accountable for individual metrics
* Help better service customers by identifying process improvement opportunities
What do you bring to the job?
* Type at least 35 WPM
* Ability to pass computer literacy test
* Ability to work mandatory overtime
* Must be able to pass a background check, high school diploma/GED verification and drug test
* Preferred prior experience in call center, customer service, collections or any other related field
We E-Verify.
Stop the job hunt & find your new career with Manpower today!
Visit www.manpower.com apply!
Come by our office at 7826 Montvue Center Way, Knoxville, TN 37919
Call our office 865.690.1468 to schedule a time with your recruiters
Follow us on Facebook @ManpowerKnoxvilleTN

Manpower is currently seeking a Customer Service Representative to join a locally owned and operated company in the Morgantown area. The CSR is responsible for ensuring quality service for both new and existing clients, answering phones, processing payments and changes to policies, data entry, and any other duties as assigned. Ideal candidates will be service minded, detail oriented, and professional.

Qualifications:
-Professionalism
-Customer Relations experience
-Excellent verbal and written communication skills
-Microsoft Office proficiency
-Insurance industry experience preferred
-Some college preferred

Who is Manpower?
Locally owned, but globally connected, Manpower is a full-service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio and Kentucky. Manpower provides recruitment and assessment, training and development, career management, outsourcing and workforce solutions across the region.
For more information on exciting local employment opportunities and to register with us, please visit www.Manpower.com.
Manpower is an EEO/AA/ADA/Veterans employer

Manpower is currently seeking a Member Service Associate to fulfill a contract position in a call center with highly reputable financial services company in Calgary, AB.
Hours: Monday to Friday, 9am to 5pm
Summary of Key Responsibilities (job functions include but are not limited to):
* Deliver exceptional customer service on the phone and in person
* Manage call from various stakeholders, from corporate clients to customers
* Address the customer's needs and challenges while keeping team members updated with ongoing requests and requirements
* Answer inquiries and ensure they are resolved in a timely manner
* Perform administrative duties as assigned
Qualification and Requirements:
* Minimum High School Diploma
* Fluency in English is required and fluency in a second language is considered an asset
* Previous experience working in brokerage and/or financial services
* Familiarity with common financial concepts (RRSP, TFSA, ETFs, MER)
* Previous experience of working in a call center or a related role
* Proficient in Microsoft Office (Word, Excel, and PowerPoint)
* Familiar with Zendesk
* Strong analytical and problem-solving skills with acute attention to detal
* Comfortable in a fast-paced and constantly changing environment.
Please email your resume directly to carmen.kowalewski@manpower.com or call 403-836-5688.
Alternatively, you can view our current open positions on manpowerab.com
In becoming a Manpower associate, you will have the opportunity to learn and grow in industry leading companies. You will also gain access to Manpowers comprehensive benefits package including:
* Competitive pay
* Medical and dental benefits
* Life insurance
* Weekly pay by direct deposit
* Access to Manpower online university
Follow us on Facebook (manpoweralberta), Instagram (Manpower.AB), twitter (ManpowerAB) & LinkedIn (ManpowerAB).

We are looking for a Customer Service Representative for a prominent vehicle action and remarketing service company in Littleton, CO. Temp to perm/ long term role. Full time, Monday - Friday 8am-5pm. $16 / hr.

Main Job Tasks, Duties and Responsibilities

* Receive and process payments.
* Update lot (vehicle) notes in the system.
* Answer multi-line telephone in a professional manner.
* Face to face customer interaction.
* Use company resources to gather information and offer solutions to meet customer needs.
* Contact clients to obtain vehicle pick-up information.
* File documents according to criteria.
* Process mail incoming and outgoing per criteria.
* Read and interpret various reports and documents.
* Proper completion of sale documents.
* Other duties as assigned.

Education and Experience

* High School Diploma or equivalent
* One year of office support experience in a customer service role.
* Excellent customer service skills and attitude.
* Excellent written and verbal skills.
* Proficient with office equipment.
* Basic math skills.
* Attention to detail.
* Problem solving.
* Computer proficiency - MS Suite.
* Typing speed 45WPM.
* Basic 10 Key proficiency.
* Professional appearance.
* Ability to multi task in a fast-paced environment.
* Bilingual skills a plus.
* Occasional overtime as needed.

Submit your resume for immediate consideration

For additional information or questions contact Matt Levy at (303) 228-1622 ext. 1626 Matt.Levy@manpower.com

Manpower is currently hiring for Bilingual Customer Service Representatives to join a leading provider of health and human services worldwide. Must speak one of the following languages: Chinese, Japanese, Korean, Polish, Portuguese, Tagalog, or Vietnamese.

If you are bilingual and have exceptional Customer Service skills, this is the opportunity for you!

Job Title: Customer Service Representative
Location: New York, NY 10036
Duration: Direct Hire (6+ months)
Shift Timing: Full-time and Part-time shifts available between hours of 7:00 AM - 2:00 AM
Pay Rate: $19-20 per hour

GENERAL SUMMARY (Scope, Summary and Impact of Job)
This is an entry-level position that involves using scripted responses to answer questions from the public, entering information required to process fulfillment requests for Census forms, and collecting and entering Census data into an Internet Self Response (ISR) instrument. The information will be entered into screens on an application via computer. Training will be provided.

JOB RESPONSIBILITIES
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Adhere to Census approved scripts in conducting interviews and completing forms.
Enter data into desktop application to accurately capture all responses.
Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
Follow defined Census guidelines as they apply to completing Census forms.
May be required to work some weekends. Overtime maybe required.
Part-time, weekend, and night shifts available.

EDUCATION
High school diploma or GED required.

QUALIFICATIONS
Fluency in one of the following languages required:

* Cantonese
* Mandarin
* Polish
* Portuguese
* Japanese
* Korean
* Tagalog
* Vietnamese

Six months customer service or contact center experience preferred.
Must be authorized to work in the U.S. and provide documentation.
Position contingent on ability to obtain low risk suitability clearance.
Must be able to read and speak English clearly and professionally.
Ability to effectively work within established contractual service levels required.
Must have demonstrated excellent interpersonal skills..

Why Manpower?
At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 60 years. We care about you and the role of work in your life, and focus on enabling you to achieve your goals in work and in life.

Stop your job search and apply today. Do you need more information? Contact stefanie.perez@manpower.com.

We love referrals so please share our job with friends and family. Also, don't forget to ask your Recruiter about our FREE College and Professional Training & Development Courses through our MyPath program. Arm yourself with the tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

Looking forward to working with you soon!

Notre client, un leader mondial de l'aérospatiale, recherche présentement un représentant service à la clientèle pour la succursale de Longueuil. Ce client se définie comme l'avenir de l'aviation d'affaire, générale et régional ainsi que des hélicoptères et GAP.

Vos tâches :
Stratégiquement réparti, leur réseau de représentants d'expérience sur place leur permet d'assurer à leurs clients tout le soutien dont ils ont besoin, quand et où il le faut. Leurs représentants sont des ambassadeurs partout dans le monde et s'occupent de régler une vaste gamme de problèmes, qu'ils soient d'ordre technique, opérationnel ou commercial.

Vous devez :
- Représenter la compagnie
- Offrir un service à la clientèle hors pair
- Répondre au besoin des clients et des fournisseurs
- Répondre au téléphone ou par courriel selon la demande
- Offrir des offres exclusives aux clients et/ou aux fournisseurs

Compétences recherchées :
- Bilinguisme obligatoire (français et anglais) parlé et écrit
- Au moins 2 ans d'expérience en service à la clientèle
- Compétences techniques aérospatiales (un atout majeur)
- Compétences informatiques très fortes

Avantages :
- Horaire de semaine : du lundi au vendredi, entre 8h00am et 17h00pm
- Temps plein - poste contractuel 1 an, renouvelable
- Poste temporaire long terme, contractuel 1 an, renouvelable
- Travailler pour une compagnie de renom sur la rive-sud de Montréal
- Salaire : Entre 22$ et 23$ de l'heure, selon l'expérience

Ce poste vous intéresse? N'hésitez pas à envoyer votre candidature à l'adresse suivante : monteregie.pq@manpower.com

Au plaisir de discuter avec vous,

Job Summary: Process all Military and Veterans Health (MVH) claims from receipt through resolution in accordance with MVH regulations, guidelines, and quality standards, with expertise in coordination of benefits (COB), eligibility, and claims development. Job Responsibilities This section explains the what, how and why of the position.
▪ Analyze claims to determine if eligibility requirements and claim filing requirements are met and make determinations.
▪ Calculate multiple Other Health Insurance (OHI) COB amounts using data from claims, such as the EOB or prior payment information given. Identify when to pend to other departments based on guidelines.
▪ Process all claim types by determining corrective action to be taken on various types of errors pended by system and resolving interactive edits.
▪ Process beneficiary-submitted claims.
▪ Process the highest priority claims from Customer Service.
▪ Translate, research, and verify claim information to determine if all requirements have been met.
▪ Review submitted claim information and select correct procedure code and diagnosis code using ICD-9, ICD-10, CPT4, and HCPCS manuals.
▪ Deal tactfully with people in a wide variety of situations to convey a favorable corporate image.
▪ Adjudicate specialty claims, including, but not limited to, pharmacy, ambulatory surgery, skilled nursing, dental, anesthesia, medical assistance, reprocessed claims, duplicate claims, ambulance, durable medical equipment (DME), or institutional based charges.▪ Write letters to providers and beneficiaries for missing claim information to process claim through.
*

The Creve Coeur, MO Manpower is looking for Data Entry people in Earth City.

Monday 7a-3:30p
Tuesday-Friday 7a-3p

$10 hourly.

Ongoing long term temp position.

Must have an updated resume for consideration.

Maintains database by entering new and updated customer and account information.
Prepares documents for entry by compiling and sorting information.

To apply, go to Manpower.com or call 314-692-4215 with further questions. You can ask for Heather.

Great three month Customer Service opportunity with a leading business advisory firm. Hours of work are 9:00 am - 5:30 pm, Monday - Friday. Our client, located in the Clarks Summit Area, is looking for someone with at least two years of consultative Customer Service experience in a Call Center. The Customer Relations Representative will take inbound calls from customers who have FSA's (Flexibile Spending Account) . Previous knowledge is a big plus. The Representative is empathetic and detail oriented to provide accurate information and create an excellent client experience.

For consideration for this opportunity in this very pleasant, professional call center, please apply online at manpower.com today. (Enter a search location of Scranton, PA)

Scranton Manpower
761 Scranton Carbondale Hwy.
Scranton, PA 18508
570-347-3317
manpower.com

Marion Illinois - Temp to Hire Call Center Position

Do you want to utilize your high school education or equivalent to gain a full-time position? Manpower, the global leader in contingent and permanent staffing, is currently recruiting for Call Center Representative positions in Marion Illinois!!

What's in it for you?
- Full time position
- Temp to hire opportunity
- Weekday and weekend hours
- Referral bonuses
- $15/hour, paid weekly

What's the job?
- Answering inbound health insurance calls
- Data entry

What do you bring to the position?
- Customer service skills
- Ability to understand verbal and written instructions
- Computer experience; must be well versed in computer navigation
- Must be able to type 50 - 70 words a minute
- Ability to pass a background check and drug test

Stop your search and apply today. Contact our recruiter at 270 443 5557. Check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

Hours: 12-8:30pm
Rotating Days Off

* To increase sales and revenue by making calls on behalf of the organization to current, lapsed, and prospect customers through an auto dialer.
* Make up to 120+ calls per day on campaign offers
* Maintain records of customer interactions, recording details including the actions taken
* Provide information about services and products, accurately enter orders and obtain details of service requests
* Answer incoming calls as needed
* Make follow up calls/call backs to customers
* Update existing customer information into system
* Maintain Key Performance Indicators (KPI's) as required on a daily basis
* Follow TCPA guidelines

Requirements:
* Must be able to type 45 wpm
* Minimum of 2 years of previous experience handling inbound and outbound calls, telemarketing, inside sales and/or telesales
* Must display an assertive and positive behavior and have the ability to multi-task. (This is not an option but a requirement).
* Must have excellent verbal and written communication skills, which includes the use of proper telephone etiquette
* Must be computer literate with knowledge of Word, Excel, Outlook
* Must be able to sit for long periods of time
* Must be flexible with work schedule: Willing to work evenings, weekends, and holidays
* Prior knowledge working with Five9 Cloud Contact Center is a plus but not required
* Must successfully pass background check (required, not optional)

Manpower is currently recruiting for a Call Center Consumer Specialists for a client on the westside of Evansville. Call Center Consumer Specialists are experts of our clients products, promotions and programs, and are the frontline representatives of the client's brand.

This position is responsible for driving client business, building consumer relationships and supporting brand initiatives through contacts with customers - via phone, letter, email, chat, and various social media platforms.

Primary responsibilities include, but aren't limited to:
- Drive business, build and retain consumer relationships through exceptional service delivery and experience
- Utilize exemplary interpersonal communication skills to deliver brand messages and service to consumers through our diverse contact points
- Quickly learn, understand and execute different relationship marketing strategies and tactics
- Manage personal productivity, efficiency, accuracy and quality to achieve personal, team and department performance goals
- Follow through on commitments to consumers and recommend well thought out solutions
- Complete projects as assigned by the manager
- Grow the clients business through their eCommerce Home Delivery service

Job requirements include:
- High school diploma or GED required; Bachelor's degree desired
- 2-3 years working experience in a customer oriented or admin environment
- Experience in diversified contact modes: phone, written, chat and social media
- Effective and efficient problem solving skills; listen to understand, review, analyze, interpret and provide solutions
- Strong organizational, time management, verbal, interpersonal, written and computer skills with attention to details required
- Must be proficient in a variety of computer programs with the capability to quickly learn and apply new ones to daily work
- Strong work ethics; dependable and trustworthy
- Self-motivator; ability to work independently and take initiatives, requiring minimal supervision in a team environment
- Positive team player; works well with others, listens to, considers other's ideas and point of view and provides solution oriented perspectives
- Capability to learn quickly and adjust to changing priorities, guidelines and processes in a dynamic contact center environment
- Pleasant voice/tone inflections
- Strong desire to assist consumers with attentiveness, patience and sincerity
- Flexibility with work schedule based on business demands

We are looking for candidates that are able to work an 8-hour shift between the hours of 7am-7pm Monday thru Friday. Saturday rotations are also expected. We are also looking for candidates that are interested in a flexible schedule and part time hours.

This is a long-term, 3-year position paying $13.00/hr. with the possibility of raises and bonuses.

Interested and qualified candidates are encouraged to complete an application at www.manpower.com and then call Manpower at 812-429-7321 to get set up with next steps.

The Creve Coeur Manpower is currently seeking Call Center Customer Service Reps in Earth City, MO.

Temporary assignment about 3 months in length.

Ability to work any schedule from 7a-8p and 8:30a-5p on Saturday and Sunday.

Must have an UPDATED resume to be considered.

Duties:

The Call Center Reps (Inbound) is responsible for effectively responding to inquiries regarding services and automate systems via phone, email,

Document details of client interaction onto the system while on the phone.

Ability to follow a script when conversing with callers.

Follow security processes and procedures at all times when handling calls due to the visibility of personal data.

To apply, post your resume at Manpower.com or call 314-692-4215 with further questions.

Are detail-oriented and looking for a new career path? Are you looking for a great position that doesn't require experience? We are looking for a document prep clerk for a great company, located on the west side of Indianapolis.

What's in it for you?
●Full time hours
●1st shift: 8:00am - 5:00pm (first shift)
●Weekly pay: $400.00
●Safe and secure work environment
●Paid training
●$100 referral bonus
●FREE college tuition
●Immediate openings available

What is the job?
●Removing staples from documents
●Prepping documents for scanning
●Other duties, as assigned

What you bring to the job?
●High school diploma or equivalent (such as a GED)
●Ability to pass a Background Check and Drug Screen
●Attention to detail
●Steady work history

If you are ready to move on to the next step in your career path 'apply' now.
If you have additional questions, please call or text Melissa at 317-887-0933.
We love referrals so please share our job with friends and family.
MB

Manpower has an open position for Customer Service Rep in Miami, FL

What's in it for you?
* Pay rate: $12.00/Hour
* Start Date: ASAP
* Shift:
o Training Schedule: M-F 8:00a-5:00p - 6 weeks
o Regular Schedule: M-F 11:00a-8:00p, possible Sat
* Duration: Temp-to-Perm
* Incentives: Can earn up to $400/month

Primary Job Accountabilities/Responsibilities:
* Use your excellent customer service skills and your problem solving ability to efficiently.
* Effectively respond to incoming customer inquiries and/or concerns in a high call volume environment.

What you will bring to the job
* High school diploma or GED
* Able to pass background check

Stop your job search and apply today. Send a copy of your resume to greg.santos@manpower.com. If you have any question, call me at 414-269-3151 ext. 1345. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tool sand resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.

Manpower is currently seeking a Service Coordinator to fulfill a long term contract position with a highly reputable multinational company here in Calgary, AB.

Hours: 7:30 AM to 4:00 PM with possibilities of overtime

Specific Accountabilities:
* Provide and maintain repair schedules for major (and minor) accounts for repairs of service.
* Set up work for all shifts so that the productivity shifts will be at the highest level possible; maintain our service appointment
* Provide information for present and scheduled jobs in order to procure the necessary parts and materials required
* Perform vehicle walk around with customers and prepare estimates for repairs to customers and follow up with customers
* Document service schedules for customer vehicles and follows up with customer on future service appointments
* Keep customers informed on completion times, delays and changes to estimates and spend quality time building relationships with customers
* Prepare, process and insure accuracy of all repair and warranty work orders and warranty coding
* Maintain a constant flow of work into the service department and take steps to fill empty time periods in the service.
* Work under ISO operational procedures and maintain the branches service records
* Seek opportunities to increase service sales

Required Education and Experience:
* Minimum 3 years of experience in a related role
* Proficient in Microsoft Office and knowledge of SAP
* Must have Steel Toe Boots

Please email your resume directly to Carmen Kowalewski (carmen.kowalewski@manpower.com;403-298-4395).

Alternatively, you can view our current open positions on manpowerab.com

In becoming a Manpower associate, you will have the opportunity to learn and grow in industry leading companies. You will also gain access to Manpowers comprehensive benefits package including:
* Competitive pay
* Medical and dental benefits
* Life insurance
* Weekly pay by direct deposit
* Access to Manpower online university

Follow us on Facebook (manpoweralberta), Instagram (Manpower.AB), twitter (ManpowerAB) & LinkedIn (ManpowerAB).

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping the company by providing consistent customer engagement and connect customers to their service agent.

Responsibilities:
* Problem Solving - Identify and resolve problems in a timely manner. Gather and analyze information skillfully
* Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat or Social Media by providing courteous and prompt responses
* Articulate the value of a customer meeting with their Financial Representative and/or Insurance Agent by using company approved scripts and rebuttals.
* Use appropriate data systems to track contacts and inquiries
* Ability to learn complicated technology, e.g., phones and customer/campaign management software to manage workload and complete assigned tasks.

Qualifications:
* Must be able to read, understand and verbally communicate work instructions
* History of self-motivation to achieve production goals
* Great attitude, ability to multi task and work in a team
* Ability to pass a Background Check

How To Get In Touch To Apply or Learn More: (Pick One)

Choose the option that is most convenient to you to get the conversation started.

1-Apply now!

2-Email me at Tyler.spevacek@manpower.com

3-Call a Recruiter: 503.363.3500

4-Text "CSR!" to 971.719.3320

5-Register as a job seeker on www.manpower.com

Are you an experienced Call Center Professional - a Customer Service Whiz?!?! Look no further. We have the opportunity for you!!

Manpower is anticipating new opportunities in the new year as a Customer Service Professional with our client here in Durham!

As a Customer Service Professional in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets - its clients. You delight in effective problem resolution.

The ideal candidate will possess:

* Minimum High School Diploma or Equivalent GED
* At Least 3 years in a call center environment-HEALTH CARE IS A PLUS
* Medical claims/medical records experience is preferred
* A passion for customer service
* Initiative, knowledge, drive and a high attention to detail

Qualifications:

* Previous experience in customer service, sales, or other related fields
* THREE years of call center experience
* Preference goes to those with health care experience (at least 2 years)
* Ability to build rapport with clients
* Ability to prioritize and multitask
* Positive and professional demeanor
* Excellent written and verbal communication skills

If you feel like you are the perfect fit, apply now to hear about the next steps!!