Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: El Paso
    Job Type : Temporary
    Date: Sunday, 22 March 2020
    Text MANPOWER to 44844

    weekly pay!

    Looking to further your education? Manpower can help!



    Description Skill set
    required: * Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
    * Should be able to meet the quality, productivity targets & defined time lines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA's.
    * S/he should ensure accuracy in the tasks completed.
    * Demonstrate analytical capabilities while performing tasks.
    * Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating

    Specialized/Practical Knowledge
    * Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
    * Good proficiency on English language.
    * Fresher or up to 6 months of experience in health care industry.
    * Exposure to business domain is an added advantage.
    * Excellent grasping powers able to understand the various processes.
    * Team player with excellent verbal and written communication skill.
    * Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling.
    * Willing to work in 24/7 environment and sign a service agreement as per company norms.
    * Ability to work in flexible work schedule, including holidays & weekends.

    KNOWLEDGE, SKILLS AND ABILITIES

    * Should be committed and focused to succeed under challenging work environment
    * Should be able to adapt with the changes in the processes and updates in a dynamic process.
    * Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
    * Should seek feedback on one's performance and uses that feedback to grow
    * Open for working in high pressure environment.
    * All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.
    * Customer Service Associate/Customer Care Representative

    Languages Required:

    English
  • Valid City, State or Zip Code: Springfield - Clark County
    Job Type : Contract
    Date: Sunday, 22 March 2020
    Hi!

    Manpower has immediate openings for Customer Service Representative in Springfield, OH.

    What's in it for you?
    - Work from Home
    - Competitive wage
    - Working hours: 1st Shift
    - Overtime opportunities available

    Job Description:
    - Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    - They have adherence times and handle times to meet.
    - Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    - This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    - You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    - A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
    - Training will be a combination of classroom, online and side-by-side observations.

    Requirements:
    - High school diploma/GED
    - 1 year experience in call center environment
    - Ability to pass a Background Check and Drug Screen.

    Stop your job search and apply today. Do you need more information? Contact Fil at 414-269-3151 ext 1012 or email [email protected] We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Florence
    Job Type : Contract
    Date: Thursday, 19 March 2020
    Manpower has immediate opening for Customer Care Specialist in Florence, SC.

    What's in it for you?

    Start Date: ASAP
    $11.00 per hour
    Shift to be discussed
    Hire Percentage: 98% to extend an offer
    Work from home

    What is the job?

    Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
    You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

    What you bring to the job?

    Insurance, banking/finance, mortgage lending experience
    High School Diploma or GED
    Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to [email protected] Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/Mypath.
  • Valid City, State or Zip Code: Boucherville
    Job Type : Contract
    Date: Monday, 16 March 2020
    Notre client, qui oeuvre dans le domaine alimentaire dans le secteur de Boucherville, recherche présentement un(e) coordonnateur(trice) aux ventes, pour continuer d'élargir son réseau de partenariats de coentreprise à travers le monde pour fournir à leurs fournisseurs des options de marché illimitées et à leurs clients les meilleurs produits aux prix les plus compétitifs.

    Vos tâches :
    - Maintenir un service client impeccable et représenter la qualité des produits de la compagnie aux clients
    - Répondre par courriel et/ou par téléphone aux demandes des fournisseurs et/ou clients
    - Ouvrir un dialogue afin d'identifier les goûts et les besoins des clients
    - Informer les clients des spécificités de leurs produits et mettre en valeur la force des produits et des services
    - Seconder le coordonnateur aux ventes pour que chaque client soit desservi de façon exceptionnelle, de la prise du besoin jusqu'à la livraison du produit
    - Effectuer des relances ou des suivis de courtoisie pour s'assurer que les attentes des clients soient bien répondues
    - Assurer des tâches administratives en support aux activités de vente

    Exigences du poste :
    - Expérience dans le domaine alimentaire (fort atout)
    - 2 ans d'expérience dans le domaine du service à la clientèle
    - Formation en vente et/ou en service à la clientèle (fort atout)
    - Être parfaitement bilingue (français et anglais)
    - Avoir des compétences avec les logiciels suivants : Excel intermédiaire, SAP, Word et Outlook
    - Être autonome rapidement et débrouillard
    - Avoir un vif esprit et organisé

    Avantages :
    - Petite équipe de ventes
    - Poste permanent
    - Horaire de travail : 8h30 à 17h, du lundi au vendredi
    - Assurances collective et fond de pension (6%)
    - 3 semaines de vacances
    - Salaire : 45 000$ à 50 000$ par année

    Ce poste vous intéresse? Veuillez envoyer votre candidature à l'adresse suivante : [email protected]

    Au plaisir de discuter avec vous,
  • Valid City, State or Zip Code: Halifax
    Job Type : Contract
    Date: Thursday, 12 March 2020
    Are you a Bilingual Customer Service Rep with an interest and experience in the insurance industry? Our client in Halifax is looking for YOU!

    Our client in the insurance company is looking for 12 bilingual customer service professionals who are ready to deliver an excellent experience via phone and email. This is a 6-month contract but with a high possibility of an extension or growing within the organization.
    As a Bilingual Customer Service Representative, you are:
    * Fluent in French and English (verbal and written)
    * Provide high quality service to advisors and clients via the telephone and emails
    * Handle high volumes of telephone inquiries within established productivity
    With your knowledge and experience you will:
    * Monday to Friday between 8:00am-12:00am and Weekends between 8am and 8pm
    * Love using your Fluent French and English on the job
    * Strong Attention to Detail
    * The pay rate for this position is $16/hour

    Interested? Apply now!
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Boucherville
    Job Type : Contract
    Date: Thursday, 12 March 2020
    Notre client, qui oeuvre dans le domaine alimentaire dans le secteur de Boucherville, recherche présentement un(e) coordonnateur(trice) aux ventes, pour continuer d'élargir son réseau de partenariats de coentreprise à travers le monde pour fournir à leurs fournisseurs des options de marché illimitées et à leurs clients les meilleurs produits aux prix les plus compétitifs.

    Vos tâches :
    - Maintenir un service client impeccable et représenter la qualité des produits de la compagnie aux clients
    - Répondre par courriel et/ou par téléphone aux demandes des fournisseurs et/ou clients
    - Ouvrir un dialogue afin d'identifier les goûts et les besoins des clients
    - Informer les clients des spécificités de leurs produits et mettre en valeur la force des produits et des services
    - Seconder le coordonnateur aux ventes pour que chaque client soit desservi de façon exceptionnelle, de la prise du besoin jusqu'à la livraison du produit
    - Effectuer des relances ou des suivis de courtoisie pour s'assurer que les attentes des clients soient bien répondues
    - Assurer des tâches administratives en support aux activités de vente

    Exigences du poste :
    - Expérience dans le domaine alimentaire (fort atout)
    - 2 ans d'expérience dans le domaine du service à la clientèle
    - Formation en vente et/ou en service à la clientèle (fort atout)
    - Être parfaitement bilingue (français et anglais)
    - Avoir des compétences avec les logiciels suivants : Excel intermédiaire, SAP, Word et Outlook
    - Être autonome rapidement et débrouillard
    - Avoir un vif esprit et organisé

    Avantages :
    - Petite équipe de ventes
    - Poste permanent
    - Horaire de travail : 8h30 à 17h, du lundi au vendredi
    - Assurances collective et fond de pension (6%)
    - 3 semaines de vacances
    - Salaire : 45 000$ à 50 000$ par année

    Ce poste vous intéresse? Veuillez envoyer votre candidature à l'adresse suivante : [email protected]

    Au plaisir de discuter avec vous,
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Thursday, 12 March 2020
    Manpower is currently seeking immediate start for Customer Service Representative's English Speakers which commences on March 2020 and April 2020 for a temporary full-time work

    What we Offer:

    * Range of Wages: $12.00 HR - $13.00 HR
    * Type of contract: Temporary Full Time
    * Length: Three months
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week
    * Location: Downtown
    * Inbound call center (Back Office)
    * Start date: March 2020 and April 2020

    To qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be able to start as early as 7:00AM and end as late as 8:00PM
    * Must be available to attend 2 - 3 weeks of full time training from 9:00AM to 5:00PM (Monday to Friday)
    * Public Transportation is Available
    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area
    * Strong hold of communication skills in English speaking
    * Excellent written communication skills
    * Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)
    * Minimum of 40-45 WPM with 90% Accuracy

    Essential Functions

    * Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams
    * Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our clients' needs and obtain customer information by answering telephone calls, assisting clients and verifying information.
    * Responsible for handling clients' complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
    * Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business
    * Communicate and confer with customers by using various web-based tools while Working in a single or multiple skill sets or queues over different channels of customer contact
    * Use mechanized systems to handle customer request and organize as well as complete service orders
    * Keep track of the improvement in the customer retention through programs and provided services
    * Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients
    * Stay updated with the knowledge of each service, product and promotion.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Gaithersburg
    Job Type : Contract
    Date: Thursday, 12 March 2020
    Currently seeing a Housing Specialist for our clients call center in Gaithersburg MD.
    In this role you will be determining eligibility and continued participation for families. Duties include interviewing clients, certifying, recertifying annuals and interims, processing rent increases requests, negotiating rent amounts with landlords. Completing data entry, advising participants and landlords of program rules and regulations. Provide customer service to internal and external customers. Conducting Marketing activities/programs. Monitor clients for program compliance. Submit referrals as needed. Incumbent must have transportation as this position may work from various office locations.

    Preferred Skills:

    Requires a Bachelor's degree in Sociology, Public Administration, Government or related field
    Strong communication skills and good customer service are required
    Knowledge of, or the ability to acquire knowledge of, subsidized housing program guidelines and federal, state and local landlord-tenant laws is necessary
    Must obtain program certification within six (6) months of hire
    Experience in the Voucher programs, Tax Credit or other subsidized program is a plus
    Must have great verbal and written communication skills
    Must be proficient with Microsoft Office
  • Valid City, State or Zip Code: San Antonio
    Job Type : Contract
    Date: Thursday, 12 March 2020
    Under the direction of the Complaints Management and Customer Quality Relations Manager the Quality System Specialist II, will manage activities and procedures associated with complaints concerning BD products. The Quality System Specialist II associate will also report on a dotted line to the US COM Team Lead. This position will be responsible for processing of direct consumer diabetes product complaints including but not limited to customer communication (e.g. Email's, phone calls), maintenance of complaint files and responses to customers. This position will create final letters and or review for accuracy to ensure that all customers' requirements have been met. This position will also be responsible for escalation of quality issues, in order to get resolution and or Business responses for the customer

    *Manage the process of the complaint handling system including, receipt of complaints from all sources and all in process steps including data entry.
    *Routing the complaint to appropriate location for further evaluation.
    *Entering of the complaint into the complaint handling system
    *Checking for complaint accuracy and content, correct information to process the complaint
    *Provide training to personnel involved in overall complaint process as directed by management.
    *Participates in all training classes including but not limited to, product training, regulatory training, compliance training and any testing involved.
    *Maintains annually competencies through training and documentation of training.
    *Contact the customer or vendor for further information or follow up.
    *Acknowledgement to the customer of receipt and status of the complaint if needed.
    *Sample routing when applicable, to the investigation site
    *Interact with Health Care Workers, consumers, public and other professionals regarding their Quality concerns.
    *Maintain customer relations via multiple means, written, verbal, phone call's… etc.
    *Contact customers as needed to provide updates to outstanding quality issues.
    *Review of complaint prior to closure for accuracy and appropriateness of the letter content as well as follow up acknowledgement notice, if required.
    *Triage customer escalations and escalate to the Business units for response and resolution as needed

    Participate in mentoring and training activities.
    Qualifications:

    BA or BS degree preferred and/or combination of education and relative experience in lieu of a degree
    Minimum 1+ years of experience with Medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with BD products
    Minimum 2+ years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations.
  • Valid City, State or Zip Code: South Burlington
    Job Type : Contract
    Date: Thursday, 12 March 2020
    Manpower is partnered with a well-established landscaping supply company in Burlington. We are looking for personable people to staff the 1st technical support position.

    This position is a great opportunity to get your foot in the door to the business or administrative industry.

    The ideal candidate would be someone with strong computer abilities, excellent phone etiquette and a desire to help people.

    What's in it for you?

    * Competitive wages at $13.50 per hour plus commission and bonuses!!
    * Temp to hire at 90 day
    * Increase in pay once hired
    * Benefit package (medical, dental, vision, 401k, etc)
    * Referral bonuses available!

    What is the job?

    * Answering incoming phone calls
    * Assisting customers with issues related to their products
    * Answering emails in a timely and professional manner
    * Working simultaneously on a computer and phone to help customers troubleshoot problems with their products
    * Sitting at a desk for long periods of time

    What you bring to the job?

    * The ability to type quickly and accurately and learn new computer systems in 3 weeks
    * Previous customer service experience
    * Ability to work in high pressure environments
    * Great attitude and ability to work on a team
    * Ability to pass necessary screenings

    Stop your job search and apply today. Do you need more information? Contact Jeshe at 802-862-5747 or by email at [email protected] .

    We love referrals so please share our job with friends and family.
  • Valid City, State or Zip Code: Redmond
    Job Type : Contract
    Date: Thursday, 12 March 2020
    Manpower has immediate openings for Customer Service Representative in Redmond, WA.

    What's in it for you?

    ··Start Date: ASAP
    · $21.00 per hour
    · M-F - 9:00 am-5:00 pm
    · High chance to extend an offer

    Manpower Benefits:

    · Medical/Dental Insurance, Life Insurance and AD&D (Accidental Death and Dismemberment), 401(k) Savings Plan, and more.
    · Eligibility for Paid Holidays
    · $25.00 Referral Bonus
    · City/State Paid Sick Leave Ordinances
    · Equal Employment Opportunity
    · Family & Medical Leave Act
    Manpower Satisfaction & Recognition:
    · MyPath Medals Program
    · Career Development
    · Opportunity to pursue a Bachelor's Degree

    What is the job?

    Provides quick and accurate customer call resolution and/or routing to the appropriate team or Support Professional within the targeted support application via phone and electronic case transfers.
    Responsibilities include using Clarify, Internet, and other internal resources to collect information to verify eligibility for support, summarizing the key elements of the technical problem and determining if the issue falls within defined support boundaries, efficiently resolving and closing cases and ensuring complete case documentation for all support issues and meeting defined response and quality goals and properly sets and manages customer expectations

    What you will bring on the job?

    3 years' call center experience

    Stop your job search and apply today. Send a copy of your resume to [email protected] Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Cherry Hill
    Job Type : Contract
    Date: Wednesday, 11 March 2020
    Manpower is seeking enthusiast Call Center Representatives for our client's location in Cherry Hill, NJ!

    Position Overview: As one of the first points of contact for customers you will be responsible for making the best impression with each customer that you speak with. We are looking for someone who strives to do well for both customers and our company. A strong desire to build relationships and sell products and services is a must.

    Minimum Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
    * Prior experience in a similar environment (call center or sales would be ideal)
    * The ability to communicate effectively, listen effectively, and recommend based on conversation
    * Excellent rapport building skills
    * Competitive, sales minded attitude
    * Excellent follow up skills
    * Good computer skills (type ~40wpm) including proficiency with MS Office Products
    * Ability to multitask
    * Ability to be self-motivated and work independently as well as with a team
    * 18 years of age
    * High school diploma, GED or Equivalent
    * Legally authorized to work in the US
    * Positive and respectful attitude

    Core Duties and Responsibilities

    * Place outbound calls to existing and prospective customers across the United States
    * Connect with customers, discover their needs, and recommend new products and services to our customers based on their needs
    * Maintain in-depth knowledge regarding all products and services
    * Recommend additional services by discovering opportunities on customer accounts; explaining new products and features
    * Take responsibility for updating customer information in database systems
    * Be flexible within our environment by embracing all changes that are made
    * Responsible for achieving personal sales and/or appointment setting goals monthly
    Essential Physical Requirements

    * Ability to sit in one place for extended periods of time
    * Ability to spend extended periods of time reading and working in front of a computer monitor
    * Up to eight hours per day conversing with customers via phone
    * Extensive key entry with the use of a standard keyboard

    Interested? Text the word " Call Center" to 856-489-5951.
  • Valid City, State or Zip Code: Bloomfield
    Job Type : Contract
    Date: Wednesday, 11 March 2020
    Hi!

    Manpower has immediate openings for Customer Service Representative in Bloomfield, CT.

    What's in it for you?
    Pay rate: $14.84/hr
    Working hours: 1st Shift
    Overtime opportunities available

    Job Description:
    -Inbound calls.
    -Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.
    -Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement.

    What you bring to the job?
    -High school diploma/GED
    -Ability to pass a Background Check and Drug Screen.

    Stop your job search and apply today. Do you need more information? Contact Fil at 414-269-3151 ext 1012 or email [email protected] We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Mississauga
    Job Type : Permanent
    Date: Tuesday, 10 March 2020
    In this exciting Permanent role, the Bilingual Consumer Service Representative (CSR) is responsible for establishing and maintaining relationships with consumers on behalf of our Client by taking personal and complete responsibility for each consumer contact via phone, email or social media and by ensuring that consumer needs are met. Serving as an external brand ambassador to the consumer in Canada this role must convey professional expertise in our products, brands and services.

    What's in it for you?
    * $21.00 per hour, permanent placement
    * Full Benefits, RRSP matching
    * Flexible between 8am to 8pm (will have set shift)
    * Fun, upbeat, and progressive work environment
    * Opportunity for advancement in the company
    The Job:

    * Manage consumer interactions in both French and English professionally, efficiently and with good communication skills.
    * Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
    * Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP.
    * Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
    * Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
    * Exceed established key performance indicator metrics such as: consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.
    * Provide back-up support for other queues and departments as necessary.
    * Complete Daily and weekly reporting metrics

    What you bring:
    * Excellent communication in both English and French (written and verbal)
    * High School diploma or equivalent required, college degree strongly preferred
    * Minimum 1 year experience in consumer service
    * Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
    * Pro-active problem solving skills
    * Ability to work well within team environment
    * Intermediate proficiency with keyboard and Microsoft Office applications
    * Ability to work with multiple systems at any given time.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Valid City, State or Zip Code: Anjou
    Job Type : Contract
    Date: Monday, 09 March 2020
    Nous cherchons des conseillers au recouvrement pour l'une des plus grandes entreprises de financement au Canada.

    L'idée d'aider les autres à surmonter des difficultés financières vous passionne, et vous voulez faire partie d'une équipe dynamique et hautement motivée qui met l'accent sur le client et les résultats? Voici une belle opportunité de carrière.

    Mission :

    Le conseiller, Recouvrement a pour mission de maximiser le recouvrement des versements en retard auprès des clients tout en réduisant au minimum le coût de ces opérations et les pertes sur prêts associées à ces comptes. Le titulaire de ce poste assure un suivi opportun et efficace des opérations de recouvrement pour les prêts assignés à divers stades de défaillance ainsi que pour les comptes dont le risque potentiel pour la Banque est évident. Il a également les responsabilités suivantes :

    * Exécuter les opérations de recouvrement de façon à réduire au minimum la proportion de comptes en souffrance et les pertes sur prêts.
    * Décider, de façon éclairée, d'accepter, de refuser ou de proposer des modalités modifiées de paiement et de règlement, conformément aux politiques de la Banque.
    * Établir la pleine responsabilité quant aux demandes de renseignements, aux préoccupations ou aux ententes en matière de paiements et de recouvrement.
    * Veiller à ce que le service dispensé aux clients contribue à leur satisfaction ainsi qu'à celle de l'unité fonctionnelle ou du service.

    Compétences requises:

    * Vous possédez d'excellentes aptitudes en communication.
    * Vous vous exprimez clairement au téléphone, avec confiance et courtoisie.
    * Vous êtes discipliné, à votre affaire et êtes déterminé à atteindre des objectifs quotidiens.
    * Vous pensez à long terme et n'avez pas peur de sortir des sentiers battus pour proposer des solutions différentes et intéressantes à nos clients.
    * Vous êtes performant et motivé à parfaire vos connaissances par vos interactions quotidiennes avec les directeurs, les chefs d'équipe et les responsables principaux, Recouvrement.
    * Vous êtes en quête de nouveaux défis et de nouvelles occasions de vous perfectionner au sein de l'organisation.
    * Vous avez une solide expérience en recouvrement ou en service à la clientèle exigeant l'utilisation du téléphone comme principal outil de communication.
    * Vous avez une solide expérience en recouvrement de comptes en défaut ou en souffrance dans le secteur des services financiers, ou en recouvrement de comptes clients en défaut.
    * Vous avez une connaissance pratique de la suite Microsoft, notamment les logiciels Word, Excel et Outlook.
    * Compréhension des systèmes de composition prédictive et de recouvrement, un atout.



    Remarque : Des quarts de jour 8h à 17h00 du lundi au vendredi, ainsi que certains samedis, sont requis.
  • Valid City, State or Zip Code: San Antonio
    Job Type : Temporary
    Date: Monday, 09 March 2020
    Coord 3, HR Shared Services

    Must speak Spanish.

    Hours - 9:30-6:30PM M-Fri

    *Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both phone and email to include general inquiries, feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses
    *Use computerized system for tracking, information gathering, and/or troubleshooting
    *Respond to inquiries and resolve problems of basic to moderate complexity
    *Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC
    *Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal
    *Perform proactive outbound follow-up communications, as necessary
    *Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems
    *Build customer relationships throughout the operations supported by the Americas ASC

    Additional Job Description

    *High School Diploma or equivalent; Associate's Degree or related specialized courses preferred
    *1 to 2 years related experience in a Customer Service or Shared Services environment; Human Resources contact center experience desirable
    *Basic computer proficiency and experience with Microsoft Office suite (Word and Excel)
    *Demonstrated customer service orientation
    *Experience using a case management system and knowledge portal and navigating a Human Resource Information System
    *Ability to resolve routine problems and questions independently
    *Ability to pay close attention to details and use time effectively
    *Excellent oral and written communication skills with the ability to independently compose routine written communications
    *Ability to work in a fast paced team environment
    *Multi-tasking capabilities to manage several caseloads
    *Proficiency in English and Spanish required, languages in French or Spanish a plus
    Industry Title Americas ASC CIC Analyst
    Shift 1st Shift
  • Valid City, State or Zip Code: Springfield - Clark County
    Job Type : Contract
    Date: Sunday, 08 March 2020
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! Manpower has immediate openings for Customer Care Specialists!

    What's in it for you?

    Work with a Fortune 300 Company
    Temp-to-Hire opportunity
    Competitive pay and benefits
    Flexible Shift Hours
    What is the job?

    Uses computerized system for tracking, information gathering and/or troubleshooting the items raised by the client/customer
    They have adherence times and handle times to meet.
    Handle inbound calls from our customers by researching and resolving loan level inquiries.
    This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    What do you bring to the job?

    High school diploma or equivalent
    Ability to pass a Background Check and Drug Screen
    Stop your job search and apply today. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Thursday, 05 March 2020
    Vous avez de l'expérience en centre-d 'appel ? Vous êtes bilingue (Anglais et Français ) ?

    Vous aimez la technologie ?

    Alors n'hésitez plus et venez postuler chez une entreprise de renommé dans le domaine de la technologie.

    Localisation: Métro Champs de mars

    Contrat de 21mois
    Salaire de 21$

    Être disponible à travailler sur des quarts de jour- soir- nuit.

    Le profil recherché
    - Minimum le secondaire 5 complété
    - Parfaitement Bilingue
    - Expérience en centre-d 'appel
    - Rapidité dans l'exécution de taches

    Faites-nous parvenir votre Cv au plus vite et ayez la chance de faire parti d'une entreprise d'envergure mondiale !

    Rania Hicham
    [email protected]
    514-848-9922
  • Valid City, State or Zip Code: Saint-Laurent
    Job Type : Contract
    Date: Thursday, 05 March 2020
    Notre client, une entreprise mondiale dans l'import-export, recherche actuellement un représentant financier responsable qui aura pour responsabilité la gestion du portefeuille client.

    Il s'agit d'un mandat de 3 mois avec une possibilité de prolongation.
    Salaire à discuter
    Localisation: Ville Saint-Laurent

    Vous aurez au quotidien à :

    * Gérez les comptes clients dans le portefeuille attribué en participant à des appels téléphoniques et / ou des courriels. Cela comprend la négociation d'arrangements de paiement ainsi que l'établissement de relations avec les clients afin de comprendre leurs besoins et leurs problèmes.
    * Surveiller et gérer l'écran « suspension / notification des expéditions » dans les limites autorisées
    * Mobiliser les efforts de l'équipe des opérations et de la haute direction si nécessaire pour accélérer le processus de collecte
    * Communiquer et suivre dans les délais spécifiés avec les opérations concernant les litiges avec les clients
    * Analyser les montants non appliqués dans les délais spécifiés par l'entreprise
    * Identifier les comptes problématiques et fournir des recommandations liées à la récupération
    * Maintenir la conformité avec les contrôles internes requis et les procédures ministérielles
    * Maintenir une documentation précise de tous les efforts de collecte et fournir des mises à jour sur l'activité de collecte
    * Préparer et suivre les prévisions de trésorerie mensuelles pour un portefeuille spécifique
    * Atteindre les objectifs individuels et départementaux définis
    * Aider à toutes autres tâches au besoin

    Compétences :

    Bilinguisme requis
    Orienté service client et collection ;
    Minimum de 5 ans d'expériences en recouvrement;
    Compétences en rédaction commerciale et en communication professionnelle;
    Autonomie, esprit d'équipe;
    Gestion des priorités;

    Vous souhaitez faire parti d'une multinationale avec une équipe dévoué dans son travail ?

    N'hésitez plus et appliquez maintenant.
  • Valid City, State or Zip Code: Woodridge
    Job Type : Contract
    Date: Wednesday, 04 March 2020
    Do you enjoy helping others? Manpower is currently seeking empathetic customer service representatives to help customers going through a hard time. This position is working for a well known insurance company, get your foot in the door and start your career!

    What's in it for you:
    ● Qualified candidates will be available to work between 7am and 7pm, including 1 weekend day
    ● $13.50 per hour
    ● Opportunities for growth for top performers

    ● Fast paced - never boring!

    What the job is:
    ● Assist customers that are going through a hardship over the phone
    ● Listen and be empathetic
    ● Transfer customer to correct department

    What you bring to the job:
    ● Commitment to show up to work on time every day
    ● Attention to detail
    ● Ability to use skype and Microsoft Outlook (good technology skills)
    ● Ability to read, write, and communicate well