Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Morrisville
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Do you have Customer Service Experience? Manpower is seeking agents for an inbound call center in Morrisville, NC.

    Pay: $15

    What you will be doing:
    Receiving calls from patients, providers, pharmacies
    Single call resolution
    Quickly and efficiently navigate applications and programs on a computer during the call
    Documenting notes in the computer systems

    What skills you will bring:
    Great communication skills
    Experience navigating multiple computer applications
    Good keyboard typing skills
    Attention to detail

    Additional Information:
    Temporary to Hire role
    Four weeks of training to ensure you are successful in your role
    Assigned an 8 hour shift between 8am-8pm Monday - Friday, Sunday- Thursday or Tuesday - Saturday
    Option to work from home after completion of training and new agent program
  • Valid City, State or Zip Code: Oxnard
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Call Center Representative $17
    Company located in Oxnard, CA
    1st shift - Work Flexible hours - to include 5:00 a.m. shift

    *This company has a MANDATORY COVID19 VACCINATION policy Proof of vaccination is required*

    *Pre-employment background check and drug screen required*

    What's in it for you?
    * Great temporary seasonal job opportunity - this is a 6-month work assignment
    * Weekly pay - direct deposit or Visa / ATM pay card
    * Referral bonus - get paid to refer friends and family, we pay you $100 for each person you refer that we can hire and works a minimum of 80 hours
    * Health & Financial Benefits (Medical/Dental, 401K, Employee Assistance Program)
    * Access to Manpower's MYPath program offering access to FREE online skills training at no cost

    What's in the job?
    * Manage large amounts of inbound and outbound calls in a timely manner
    * Follow communication "scripts" when handling different topics
    * Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
    * Build sustainable relationships and engage customers by taking the extra mile
    * Keep records of all conversations in our call center database in a comprehensible way
    * Meet personal/team qualitative and quantitative targets

    What do you bring to the job?
    * Previous experience in a customer support role
    * Track record of over-achieving quota
    * Type 45 to 55 WPM
    * Strong phone and verbal communication skills along with active listening
    * Proficient in Microsoft Office (Excel, Word, Outlook) Internet and Instant Messaging
    * Familiarity with CRM systems and practices
    * Customer focus and adaptability to different personality types
    * Ability to multi-task, set priorities and manage time effectively

    Select APPLY NOW!

    Call us for immediate consideration (805) 983-1300, PRESS 2 to speak to a Recruiter. We are available by phone Monday-Friday 8am-5pm.

    TEXT US AT (805) 983-1300, WE WANT TO MEET YOU AND WILL TEXT YOU BACK!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Phoenix
    Job Type : Permanent
    Date: Tuesday, 21 September 2021
    Connected Care Specialist

    Do you like helping people? Do you have excellent customer service skills? Are you looking for steady hours and weekly paychecks? Manpower has immediate openings for a Connected Care Specialist

    What's in it for you?
    * Full time hours
    * Set Schedule
    * Competitive wages; $16 to $18.00 per hour
    * Temp to hire based on performance
    * Option to take free college courses and skills training
    * Paid training

    What is the job?
    * Provide exceptional customer service by phone
    * Provide engaged patients information about the product
    * Managing inventory of Product.
    * Completing technical troubleshooting.
    * Speak and interact with patients over the phone, provide and receive electronic documentation.
    * Schedule and enroll patients in person or via phone
    * The ability to work well with patients, providers and clinical staff.

    What you bring to the job?
    * Great attitude and ability to work in a team
    * High school diploma or equivalent (such as a GED)
    * Customer Service Skills.
    * Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Contact Marisol Espinosa at 575-522-6028 opt 2. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Notre client, un chef de file de secteur d'assurance est à la recherche de candidats enthousiastes pour rejoindre son équipe de service à la clientèle.

    Qu'est-ce que tu y gagnes ?
    * Poste à temps plein: lundi au vendredi (horaire stable)
    * Salaire de $18.85 par heure
    * Télétravail (possiblité de travailler au bureau de temps en temps)
    * Contrat de 3 mois avec intention d'embauche de façon permanente (avantages sociaux)

    Qu'est-ce que le poste ?
    * Melange des tâches administratives et service clientèle
    * Agir en première ligne et assurer la liaison entre les clients et nos services internes en détournant les incidents ou en les redirigeant vers le service approprié
    * Tenir à jour les connaissances sur notre gamme de produits et les tendances actuelles ainsi que sur nos programmes de marketing
    * Ecrire les lettres de service et les modèles standard (en anglais et en français)

    Qu'apportez-vous au travail ?
    * 2 ans d'expérience dans le service à la clientèle et/ou administration
    * Bilingue: français et anglais (écrit et parlé)
    * Bonnes compétences d'informatique
    * Capacité de gererplusieurs tâches à la fois

    Sélectionnez Postulez Maintenant et un recruteur vous contactera dans les 24 heures

    ManpowerGroup reconnaît l'importance de fournir un environnement accessible et exempt d'obstacles. Nous sommes déterminés à créer un environnement accueillant, équitable et inclusif en offrant des chances égales d'accès à nos services. Chez ManpowerGroup, nous nous engageons à fournir des logements et nous travaillerons avec vous pour répondre à vos besoins.
    _____________________________________________________________________________________
    Our client, a leader in the insurance and investment services, is looking for enthusiastic candidates to join their customer service team.

    What's in it for you?
    * Full time position: Monday to Friday (stable schedule)
    * Salary: $18.85 per hour
    * Remote position (ability to work from office occasionally)
    * 4-month contract with the intention to hire on permanently

    What is the Job?
    * Mixture of customer service and administrative responsibilities
    * Acts as a front line and liaison between the customers and our internal departments by deflecting incidents or redirecting to the appropriate department
    * Maintains knowledge of our products and trends as well as our marketing programs
    * Maintains service letters and standard templates (both English and French)

    What do you bring to the Job?
    * 2 years customer service and/or administrative experience
    * Good computer skills
    * Bilingual: French and English (written and spoken)
    * Strong organizational and multi-tasking skills

    Click Apply Now to hear from a recruiter within 24hrs

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

    CNESST permit: AP-2000535 // permis CNESST: AP-2000535
  • Valid City, State or Zip Code: Menomonee Falls
    Job Type : Temporary
    Date: Tuesday, 21 September 2021
    Manpower is currently seeking Customer Service Representatives to work for a well known insurance company in Menomonee Falls, WI! Please take a look at the details below and apply right away if you are interested! These spots go fast!

    Answer incoming member and provider calls in a timely and accurate manner to ensure questions and concerns are addressed. Ensure higher level concerns are directed to appropriate resources for assistance.

    Essential Job Responsibilities:
    - Service Dental, Medical, Vision and Physical Therapy members by communicating benefit information, providing information and resources necessary to understand benefit plan coverage, verify insurance coverage, and assist in locating providers.
    - Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests.
    - Provide feedback to Provider Relations staff on high level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution.
    - Support enrollment activities including but not limited to updating eligibility, assigning primary care providers, and updating third party insurance information.
    - Act as liaison between our organization and the client's Member Services staff to resolve issues such as eligibility and filing of appeals and grievances.
    - Provide updates to providers with questions regarding the status of their credentialing application.
    - Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available.
    - Ensure all calls are answered according to company and client guidelines.
    - Accurately document call information and resolution in internal systems while engaging with customer.
    - Utilize effective diffusion techniques when necessary to ensure proper resolution is reached.
    - Properly identify potential issues that are not easily resolved and escalate appropriately to Team Leads or Manager.

    Requirements
    High school diploma or equivalent.
    1 -3 years of job related experience (heavy phone work, reception, call center etc.)

    Required Knowledge, Skills, and Abilities
    Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and email.
    Ability to work an 8 hour shift between the hours of 6 am and 8 pm.
    Ability to work occasional overtime as needed.
    Excellent communication skills
    Strong customer service skills including active listening and ability to diffuse difficult situations.
    Strong data entry/typing skills
    Strong navigation skills and the ability to multi-task
    Excellent attention to detail

    Competencies
    Customer Orientation - The ability to demonstrate concern for satisfying one's external and/or internal customers.
    Critical Thinking - The ability to analyze/evaluate information as presented, utilize past experience to make decisions that are logical and reasonable and demonstrate sound judgment.
    Listening - Technique to ensure a good understanding of another person's message through focus on the speaker to ensure comprehension, retention and effective response.
    Interpersonal Skills - The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.
    Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires it.
  • Valid City, State or Zip Code: Fort Lauderdale
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Do you have a great personality, phone skills and are detailed? Love helping people and looking for a stable schedule with great pay? Manpower has a great temp to perm opportunity for the right candidate in Fort Lauderdale! We are reviewing resumes immediately, coordinating interviews to get you working immediately!

    What's in it for you?
    - Full time hours
    - Day Shift- 8-5pm
    - Great pay $15 per hour
    - Temp to hire
    -Opportunity to take free college courses and skills training

    What is the job?
    - Answer questions via phone and email
    - Determine source of the issues and advise customer on appropriate action.
    - Answer general program questions from motorists.
    - Document resolutions for future reference.
    - Provide inbound sales support.

    What do you bring to the job?
    - High school diploma or equivalent.
    - Two years of customer service helpful
    - Excellent interpersonal, written and oral communication skills.
    - Familiar with good customer service practices.

    Does this sound like you? Stop your job search and apply today. Do you need more information? Contact Diana at 954-236-3310 ext 2. We love referrals so please share our job with friends and family. Also check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's job at www.manpower.com/mypath
  • Valid City, State or Zip Code: Richmond Hill
    Job Type : Temporary
    Date: Tuesday, 21 September 2021
    Looking to apply your excellent customer service and tech savvy ability to a rewarding position? Let Manpower introduce your next employment opportunity as a Contact Center Representative working remotely.

    DAY Shift Contact Center Representatives - $17 per hour

    What's in it for You?

    - $17 /hr plus 4% vacation pay
    - Position starts on Oct 4th - Dec 30th with possible of extension
    - Paid weekly, every Friday
    - 1 week of onsite training in Richmond Hill (Leslie St, South of East Beaver Creek, hours 9am-5:30pm)
    - Available to work shifts between the days of Monday-Sunday
    - DAY Shift - Mon-Fri 9:00 AM - 5:30 PM / Sat-Sun 10am-5pm

    What is the Job?

    *Consult with customers via phone, email or chat to resolve escalations, tracking of orders, case investigations, trouble shoot and resolve client discrepancies
    *Resolve customer issues with patience and understanding
    *Providing superior customer service and solution oriented
    *Ability to multi task in a fast-paced environment
    *Toggling between multiple platforms and applications running simultaneously

    What Do You Bring to the Job?

    *Minimum 6 months of proven customer service experience at a Contact Center
    *Analytical/problem solving skills
    *Commitment to extensive product knowledge an ongoing training
    *Exceptionally tech savvy
    *Strong verbal, written and grammar
    *Internet Access and hard wired connection for stability required
    *1 week of onsite training and must obtain a 90% passing grade in order to be considered for the position
    *Flexibility to work weekends

    Interested?

    Select APPLY NOW and Recruiter will reach out within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    Manpower Group recognizes the importance of providing an accessible and barrier-
    free environment. We are committed to creating a welcoming, fair and inclusive
    environment by offering equal opportunity to access our services. At ManpowerGroup,
    we are committed to providing accommodations, and will work with you to meet your
    needs.
  • Valid City, State or Zip Code: Topeka
    Job Type : Contract
    Date: Tuesday, 21 September 2021
    Part-time Evening Customer Service Positions
    $13 per hour

    Why You Will Love Working with Us
    ● Flexible hours
    ● Paid weekly
    ● Casual business environment
    ● Access to programs, paid education and more, allowing you to advance in the workplace

    What is the job?
    ● Working with other agents to help provide support for health programs
    ● Perform health surveys
    ● Communicate with customers via telephone

    What you bring to the job?
    ● Stable work history
    ● Ability to work individually or as part of a team
    ● Strong interpersonal and communication skills
    ● Friendly and outgoing
    ● Customer service experience a plus but not necessary

    Interested?
    Select APPLY NOW and a Recruiter will reach out within 24 hours

    Share this job with friends and family and earn dollars with every successful hire.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Los Angeles
    Job Type : Temporary
    Date: Tuesday, 21 September 2021
    This position is ideal for the Mature California resident who wants to work from home! If you live in California, and love to read, edit, and write correspondence, and resolve customers' questions, this VIRTUAL position may be a fit for you.
    Why You'll Love Working With Us:

    * Work from the safety of your home, no drive time
    * Steady days, full time Monday through Friday
    * Paid on the job training
    * Benefits and perks

    What You Will Be Doing:

    * Research and respond to written and phone inquiries from customers regarding unemployment claim status, program requirements and procedures.
    * Make determinations on eligibility issues and complete written decisions to parties of interest following policy, legal precedents and state and federal law
    * Review reports on unemployment insurance activity; identify and correct errors and conduct follow-up with appropriate parties as necessary

    What Skills You Bring To The Job:

    Minimum Qualifications Required
    * California Resident!
    * High school diploma or GED
    * 2-4 years of work experience performing administrative, customer or employment service duties
    * Experience providing information and assistance to customers by receiving and processing information and directing them in completing necessary steps to resolve issues or answer their questions
    * OR Related Bachelor's Degree in lieu of above experience
    * Strong writing skills

    Other Qualifications - Preferred
    Experience with:
    * Call Centers
    * Claims Processing
    * Eligibility Determinations and/or Unemployment Insurance Experience
    * Drafting Written Decisions
    *

    Other Requirements
    * Bring Your Own Device (BYOD) Program - must be able to provide your own computer, internet etc. equipment and set-up your own workstation

    There are numerous openings! Please share this job with qualified friends and family.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Las Cruces
    Job Type : Contract
    Date: Monday, 20 September 2021
    Customer Service/Collections Representative

    Do you like helping people? Do you have excellent customer service skills? Are you looking for steady hours and weekly paychecks? Manpower has immediate openings for a Customer Service/collection Representative.

    What's in it for you?
    * Full time hours
    * Day shift: 8am to 5pm - Monday to Friday Holidays off
    * Competitive wages; $13.00 to $15.00 per hour
    * Long term temp based on performance
    * Option to take free college courses and skills training
    * Paid training

    What is the job?
    * Provide exceptional customer service by phone or face to face
    * Perform collection calls and search delinquent accounts to establish payment options.
    * Entered and update data in customized systems.
    * Resolve Customer Service via phone, email, mail.
    * Greet Customers warmly and ascertain problem or season for contacting office.

    What you bring to the job?
    * 1 yr of Collection experience
    * Great attitude and ability to work in a team
    * High school diploma or equivalent (such as a GED)
    * Customer Service Skills.
    * Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Contact Marisol Espinosa at 575-522-6028. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Salem
    Job Type : Contract
    Date: Monday, 20 September 2021
    Title: Customer Service/Call Center - $15/hour

    Location: Headquarters in Salem, OR
    Shift: Monday to Friday
    Hours: 8:00am to 5:00pm

    Job Description:
    Ability to work with all types of people; friendly. Attention to detail; excellent speech to facilitate communications with people over the phone. Comfortable working with computers, ability to accurately input information into laptop computer. Keyboard skills a must.

    Skills:
    Read, write, type and comfortable talking with people on the phone. Need to be comfortable using laptops, smart phones and know how to navigating the internet. Also must be punctual, follow direction and work collaboratively in groups.

    Physical ability:
    Be able to lift up to 25 lbs. May occasionally need to lift a carton of lock boxes

    Select APPLY NOW to hear from a recruiter within 24 hours. Email your resume today at [email protected] or call/text at 503-939-7987

    Share this job with friends and family and earn dollars for every successful hire.
  • Valid City, State or Zip Code: Plymouth
    Job Type : Contract
    Date: Monday, 20 September 2021
    Are you looking for a Customer Support position with a reputable company that treats their employees like family? Manpower has an opportunity for you to work with a great company located in Plymouth, WI.

    What is in it for you?
    Long term position with potential for hire
    Pay starting at $21.00 per hour+
    First shift hours are 7:15-4:30 M-Th and 7:15-noon on Fri.
    Get done at noon on Fridays!
    Option to work remotely on Mondays and Fridays

    What you will be doing?
    In this position, you are responsible for managing availability and allocation of all product inventory across all sales order requirements. Facilitates cross-functional coordination and resolution of issues affecting customer fulfillment. Apply extensive knowledge of customer account requirements and special situations and act as a collaborative liaison between Sales, Production, and Customer Service with the goal of achieving key performance indicators. Perform all duties with courtesy and diplomacy, and strive to develop and maintain harmonious relationships with all internal and external customers.

    In addition, your day will be spent preparing reports, managing the delivery creation process, coordinating early release of products and manage shortages, communicating with various departments, and being proactive in problem solving.

    What is required to be successful?
    The right candidate utilizes excellent organizational skills, flexibility, and the ability to work under stress in a fast paced environment. The ability to work independently with minimal supervision, as well as the ability to work collaboratively within a group is required. Must be able to work in a team environment and independently make decisions under pressure. Ability to exert tactful influence across assigned customers and internal support teams required. The right candidate has strong communication skills and attention to detail and can effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization is required.
    High School or GED required. Associate's degree preferred.
    2- 4 years experience in a professional office setting required.
    6+ months experience in a customer service role that supported entry of purchase orders, price validation, product allocation, and resolution of customer issues is required.
    Proven computer skills in Word, Excel and basic data entry are required for this position. Experience in all other Microsoft Office products, along with SAP, Documentum and Outlook is preferred. Advanced Excel skills with familiarity using VLookup and Pivot Tables is preferred.
    Good math skills and reasoning ability.
    CPIM certification through APICS a plus.
    Must hold a valid drivers license.

    Stop your job search and APPLY TODAY. Do you need more information? Contact our recruiters at 920-458-6141. We love referrals so please share our job with friends and family.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Augusta
    Job Type : Contract
    Date: Monday, 20 September 2021
    Experienced Help Line Representative Job in Augusta, Maine

    💲💲 Pay: $17 per hour
    ⏰ Schedule: M-F 8a-5p 📆 Assignment Length: Anticipated to last 6 months

    Do you have experience with triaging customer issues by phone? Are you able to stay cool and calm when dealing with challenges? If you answered yes, then you may be perfect for this Experienced Help Line Representative Job in Augusta, Maine. Apply today!

    ☑️ Perks:
    * No nights! No weekends!
    * $17 per hour, paid weekly
    * Access to health, vision, and dental benefits
    * Maine earned paid leave

    ☑️ Duties:
    * Following basic triage process to direct callers to the appropriate solution
    * Responding via phone and/or email with solutions or next steps
    * Data entry & mail processing

    ☑️ Requirements:
    * Strong phone-based customer service skills
    * Ability to shift priorities when needed
    * Working experience with Microsoft Office - Word & Excel
    * Exceptional attention to detail and commitment to accuracy

    We've made it easy to apply for this Experienced Help Line Representative Job in Augusta, Maine. Simply contact us by choosing an option below.

    ✔️ Apply Now: see below
    📱 Text: 'HELP' to 207.560.0909
    📞 Call: 207.622.1535
    📧 Email: [email protected]
  • Valid City, State or Zip Code: Rancho Cordova
    Job Type : Contract
    Date: Monday, 20 September 2021
    We are looking for Bilingual Remote Call Center Agents! This is a remote position working from home.
    This position is a temp to hire opportunity that requires Customer Service or Call Center experience!
    Please read the full job description below.

    Job Details

    Company Website Helping government serve the people | Maximus
    HCO Billingual Call Center Agent $15
    Start date October 11th 2021. First three days of training are via Zoom. This position is open for California residents.

    Location: Agent must be local to the greater Sacramento/Rancho Cordova area to be able to pick up equipment, and to attend orientation.
    Languages Accepted: Armenian, Korean, Mandarin, Cantonese, Russian, Vietnamese, Cambodian, Tagalog, Japanese, Thai, Laotian
    Why will you love working with us?
    Weekly pay checks
    Remote opportunity
    Career development

    What is the job?
    Assisting California residents enroll health care programs by reviewing program options, qualifications, and benefits.
    Answer incoming calls from the general public regarding health care programs.
    High call volume. This position requires full availability, as you may be scheduled the following hours.
    8am-6pm Monday- Friday PST. This position is a full 40 hours per week opening, no part time openings are available.

    * Minimum Requirements:
    * -High School Diploma or equivalent
    * - 0-1 years of Customer Service experience. Call center experience, desirable.
    * -Ability to manage a high level of confidentiality
    * -Proficient in Microsoft Office Suite
    * -Excellent Organizational, written, and verbal skills
    * -Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

    Note: Background program and processes may affect the performance of a computer regardless of hardware/software/internet requirements being met. Equipment must be able to run all project programs/processes which primarily include AWS, VCC, and VMWare.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

    Call Manpower 916-925-5100
  • Valid City, State or Zip Code: Dothan
    Job Type : Contract
    Date: Monday, 20 September 2021
    Do you enjoy talking on the phone? Do you enjoy helping others and providing AWESOME customer service? Manpower has the position for you! We are looking to hire Call Center Customer Service Reps for a local distribution center in Dothan, Al. In this role you will answer inbound calls and assist customers with placing orders or answering questions about products. Hours are 11a-7:30p or 1:30p-10p Monday - Sunday (with 2 days off). Pay is depending on experience.

    What Manpower offers:
    * Weekly Friday Pay
    * Direct Deposit
    * Referral Bonus
    * Rewards and Recognition
    * Online Training
    * Tuition Assistance

    What you will be doing
    * Answering phones
    * Providing awesome customer service
    * Answering customer questions

    What you bring:
    * Outstanding customer service skills
    * Excellent listening skills
    * Attention to detail
    * Willingness to learn about products

    NO FEES!!!!!! Manpower will never charge you for your drug screen or background check!!!!

    Select APPLY NOW and a Recruiter will reach out within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive
    environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Tewksbury
    Job Type : Contract
    Date: Monday, 20 September 2021
    Technical Support Specialist

    Do you want to be part of a team where you'll do important work, like helping customers in finding cures for cancer, protecting the environment or ensuring our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals!

    As a Technical Support Specialist you will be responsible for providing technical and customer service support, primarily through telephone, email, and online support tools. You must demonstrate a high degree of customer ownership and exemplary communication skill.

    Job Description:


    * Provide product support for customer inquiries regarding the field and safety instruments.
    * Act as first and second-tier support for hardware, applications and software problems.
    * Triage and document requests.
    * Act as a liaison for customer communications into service and repair departments.
    * Provide status and update responses to customers for open issue tickets.
    * Provide first and second-level product support to other customer facing departments, inclusive of marketing, sales associates and order entry.
    * Triage product information inquiries.
    * Build technical support and knowledge-based tools to assist customers in identification of technical problems, and self-help resolution.
    * Maintain a commonly asked questions forum, build technical notes and update standard documentation with troubleshooting guides.
    * Monitor technical support trends and provide monthly reporting metrics to operations, service and production.
    * Identify and track customer satisfaction issues and utilize excellent customer care skills to communicate and manage customer satisfaction concerns.
    * Utilize salesforce Case Management solutions to ensure accurate tracking and monitoring.
    * Conduct product training for rental inquiries and orders.
    * Provide support to sales and marketing for demonstration units including calibration, application support and general working proficiency.
  • Valid City, State or Zip Code: Markham
    Job Type : Contract
    Date: Sunday, 19 September 2021
    Manpower is partnered with a Top Insurance company in Markham seeking Account Analysts for their organization.

    In this role you will be responsible for Billing inquires and problems, servicing their client base.

    Job Details
    $18 per hour
    Monday-Friday - 7.5 hour shifts within 8:00 am-5:30 pm operating hours
    Contract until end of the year with strong potential for extension or hire

    Job Summary:
    Collection & Processing of Broker payments, reconciliation of accounts, report & resolve system issues, plus any other Direct Bill/Collection related tasks. Contribute to the continuous development of the account analysis and reconciliation function, promoting and enhancing the reporting, collections and reconciliation process and tools.

    * Investigating, gathering and presenting solutions to relatively complex customer and broker inquiries and provide prompt and effective service per department service levels
    * Provide Customer Service via Phone & email
    * Billing inquiries via email
    * Investigate and resolve broker's commission discrepancies
    * Investigate and resolve Billing system issues
    * Post client and broker's payment
    * Process Bank & Bill Type Changes
    * Review Aged Items & Take Appropriate Action
    * Investigate, Create & Send Collection Letters
    * Log and Track billing issues and make recommendation
    * Prepare and post journal Entries for various General Ledger Account
    * Reconcile Monthly A/R to G/L
    * Prepare and analyze monthly reports and stats
    * Document and share Account Analyst lessons learned through training and Cross Training

    Required Skills and Experience:
    * Bachelor's Degree
    * 1-3 years billing/accounting experience (preferred)
    * Excellent PC Skills for: MS Excel & MS Word
    * Strong Communication Skills (Verbal & Written)
    * Strong/accurate Data Entry Skills
    * Strong Logic & Analytical Skills
    * Ability to work independently with various systems

    Hours of Operation:
    * Call Centre Operation is Monday-Friday 8:30 am-5:30 pm but this position is Monday-Friday - 7.5 hour shifts within 8:00 am-5:30 pm operating hours
  • Valid City, State or Zip Code: Durham
    Job Type : Contract
    Date: Sunday, 19 September 2021
    Do you have Customer Service Experience? Do you thrive working from home? Manpower is seeking agents to assist in making outbound customer service calls for a company in Durham, NC.

    Pay: $15-16/hour

    What you will be doing:
    Call patients, providers, pharmacies, and insurance companies
    Confirm medication policy benefits including verifying co-pays
    Quickly and efficiently navigate applications and programs on a computer during the call

    What skills you will bring:
    Great communication skills
    Experience navigating multiple computer applications
    Good keyboard typing skills
    Attention to detail
    Ability to multi-task
    Ability to problem solve

    Additional Information:
    Full time long term role Monday - Friday
    This role is work from home, so candidates will need a space to work remotely. Candidates who live in the Raleigh-Durham area may transition back into the office when they decide to open it back up.
  • Valid City, State or Zip Code: Meridian
    Job Type : Contract
    Date: Sunday, 19 September 2021
    POSITION PURPOSE:
    To establish and maintain enrollment and accounts receivable records for group or individual accounts. Communicate with group representatives, members and applicants regarding enrollment and billing inquiries.

    MINIMUM POSITION REQUIREMENTS:

    Required Experience:
    * Six months enrollment and billing in a health insurance industry; or
    * One year general office

    Required Knowledge, Skills and Abilities (KSAs):

    Skills:
    * Personal computer
    * Microsoft Word - Basic
    * Microsoft Excel - Basic
    * Verbal, written and interpersonal communication
    * Problem-solving
    * Typing (30 words per minute)
    * Ten-key (75 key strokes per minute)

    PREFERRED QUALIFICATIONS:
    * Medical billing or health insurance industry experience
    * Accounting, reconciliation or bookkeeping experience
    * Knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
    * Knowledge of the Consolidated Omnibus Budget Reconciliation Act of 1986 (COBRA)
    * Knowledge of the Employee Retirement Income Security Act of 1974 (ERISA)
    * Knowledge of Facets and other Blue Cross of Idaho specific software programs


    PRIMARY ACCOUNTABILITIES:

    1. Process membership activity by establishing records, changing, coding and entering data of multiple types of Blue Cross group or Individual accounts. Review applications for completeness and maintain proper administration of underwriting regulations on eligibility and acceptance of premiums.

    2. Assure prompt, complete and accurate reconciliation of daily income by researching and adjusting membership records and reconciling paid bills/coupons. Send correspondence and collect premiums on delinquent accounts. Maintain eligibility and billing on the Facets system.

    3. Receive, research and reply to telephone, written and electronic inquiries, related to enrollment and billing, within corporate and departmental guidelines for timeliness and accuracy in a courteous and professional manner. Track all appropriate inquiry information into the applicable corporate system.

    4. Report changes and/or problems to management, district offices and other areas as necessary. Monitor and update time allocations as applicable.

    5. Maintain knowledge of federal regulations relative to Enrollment and Billing activities including, but not limited to the following: HIPAA, COBRA and ERISA.

    6. Assure all documents are properly coded and prepared for the Image/Archive System.

    SECONDARY ACCOUNTABILITIES:

    1. Maintain knowledge of CVS and Vision Service Plan (VSP) systems to ensure accurate enrollment.

    2. Perform back-up coverage throughout the area as requested by the Supervisor.

    3. Perform other duties as requested by the Supervisor.
  • Valid City, State or Zip Code: West Melbourne
    Job Type : Contract
    Date: Sunday, 19 September 2021
    Interact with customers to provide information in response to inquiries about products and services and to handle and resolve Technical issues via phone or email to provide information in response to inquiries about products and services and to handle and resolve technical issues on client equipment including troubleshooting.

    What you bring to the table?
    Strong technical aptitude
    Bi-lingual English Spanish
    Ability to learn quickly and provide top notch customer service
    Good Excel Skills

    What's in it for you?
    One-on- one Client specific Training
    Temp to perm opportunity with a growing organization
    Weekly pay
    Free Education resources.

    To apply contact Deborah Ballard at Manpower [email protected] or call 321-549-3907 to schedule your interview.