Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Edmonton
    Job Type : Permanent
    Date: Tuesday, 07 January 2020
    Manpower is currently looking to hire Bilingual Account Service Representatives for a permanent opportunity for a well-established company located in Edmonton.

    Schedule: Monday - Friday, 7:00 am to 4:00 pm

    Duties and Responsibilities:
    * Handle inbound calls and deal with general customer inquiries
    * Provide resolutions to customer concerns while maintaining a positive and professional conduct
    * Perform customer or vendor service requests electronically or on paper

    Qualifications:
    * High School Diploma or Equivalent is required
    * Must be fluent in both French and English
    * Strong communication skills both written and verbal (French and English)
    * Courteous and professional phone etiquette
    * Proficient in using technology and computers
    * Able to multi-task and work in a team environment
    * Valid driver's license and vehicle is required

    Our client is proud of their competitive compensation package, quarterly bonus and pension plan. They also offer comprehensive benefits package, tuition reimbursement program and modern office amenities, including free access to the fitness room.

    To apply to this position, please reply to this advert or send your resume to kendra.robbins@manpower.com or call us at 780-429-5802.

    Follow us on Facebook (ManpowerAlberta), Instagram (Manpower.AB), Twitter (ManpowerAB) & LinkedIn (ManpowerAB) for more information on our current Companies and Job Postings.
  • Valid City, State or Zip Code: Athens
    Job Type : Contract
    Date: Tuesday, 07 January 2020
    Manpower is currently hiring detail-oriented Customer Service Specialists for a call center in Athens, TX. In this role, you will be assisting the public with Medicare, Medicaid & TANF applications/benefits. If you are interested, please apply today!

    What's in it for you?

    · Great opportunity to gain experience with a growing company

    · Weekly paycheck

    · 1st Shift hours

    · $12.02 per hour (Bilingual)

    · $11.54 per hour (Monolingual)

    Benefits

    · Free Online College classes while working from Manpower

    · Weekly Paycheck

    · Temp to hire opportunity after 90 days

    · $1,000 sign on bonus if hired at 90 days, $500 sign on bonus if hired at 120 days

    What do you bring to the job?

    If you like to work as a team and want a career, then this is the job for you! Ability to multitask, have efficient computer skills and have GREAT attendance!

    If you're interested click 'apply' now!
  • Valid City, State or Zip Code: Moses Lake
    Job Type : Contract
    Date: Tuesday, 07 January 2020
    Customer Service Representative


    The Customer Service Representative is responsible for supporting internal and external customers, with accountability for on time, accurate deliveries, safety and housekeeping, and continuous system and process improvement, while functioning within a team-based environment. Responsible for quotes, cost estimating, purchasing and order entry with accuracy along with performing a variety of additional activities to facilitate excellent customer relationships while supporting the efforts of manufacturing and shipping operations. We are looking for a motivated individual who is capable of performing a multitude of functions in a fast paced environment.

    Key Functions:
    * Develops and maintains relationships with internal and external customers and vendors, initiates contact with and/or responds to customer inquiries regarding accounts, products or services
    * Initiates orders with the customer or recommends order changes based on account and manufacturing knowledge
    * Coordinates and supports information flow within external and internal business.
    * Builds or develops order specifications, prices and/or costs, order design
    * Handles multiple tasks simultaneously, using priority management skills
    * Works in a team environment to meet business objectives and goals.
    * Maintains excellent records. Works with other business team members to reconcile customer accounts, investigates and resolves customer complaints using problem solving techniques and sound judgment.
    * Uses basic computer skills including word processing, spreadsheets databases and other applications as necessary
    * Works with and supports the sales functions in the facility in order to achieve overall customer satisfaction
    * Receives and books orders in a timely and accurate manner.
    * Assure all details for the proper handling of each order is clearly indicated per guidelines
    * Monitoring the order process to ensure that customer deliveries are made according to commitments and with forecast allocation
    * Responds to customer inquiries and requests
    * Investigate and resolves complaints using problem solving techniques and sound judgment
    * Interacts positively and professionally with customers both internal and external
    * Works with and supports the sales functions in the facility in order to achieve overall customer satisfaction
    * Customer focus, organization, listening skills, positive attitude and desire to succeed are essential
    * Strong attention to detail
    * Ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations

    Requirements:
    * Preferred experience customer service in a corrugated manufacturing environment and/or 5 years customer service or business to business inside sales.
    * Ability to work under pressure, prioritize workload and handling multiple tasks in a fast paced environment.
    * Excellent verbal and written communication skills are essential.
    * Strong computer skills and the ability to learn new operating systems quickly.
    * Customer focus, well organized, listening skills, positive attitude and desire to succeed are essential.

    Apply today by submitting a profile at www.manpower.com and then call (509) 221-9670 or email Alicia.mataya@manpower.com.
  • Valid City, State or Zip Code: Tempe
    Job Type : Contract
    Date: Tuesday, 07 January 2020
    Position: Outbound Customer Service
    Location: Tempe
    Schedule: 10:00am-7:00pm
    Paying: $13.54 hourly
    Length: Contract/Potential Tempe to Hire

    Must have updated resume showing minimum of 3 months of call center experience.

    Job Duties: Making out bound calls to customers in their system to set up appointments in their area, using dual screens.

    Required: Background/Drug Screen and Education verification
  • Valid City, State or Zip Code: Lewiston
    Job Type : Permanent
    Date: Tuesday, 07 January 2020
    Patient Relations Coordinator (Lewiston, Maine)
    Manpower has partnered with a large healthcare facility to hire a Patient Relations Coordinator for a unique opportunity in Lewiston. If you are looking for an opportunity to put your social work, customer relations, or nursing background to use in a role that will empower you to enhance the patient experience and make a positive impact each day, we want to talk to you!

    What's in it for you?
    Full time assignment with growth potential for the right person
    Competitive pay depending on experience
    Weekly paycheck
    Monday-Friday schedule working 8am-4:30pm, with some flexibility if needed

    What will you be doing?
    Investigating and responding to patient complaints and grievances via phone and email
    Providing support to departments to identify and respond to patient and family feedback
    Providing support and resource services to patients
    Assisting with the facilitation of conflict resolution activities

    What will you bring to the job?
    At least 3 years of experience in a healthcare environment required; social work, customer relations, or nursing background preferred
    Bachelor's degree
    Effective written, verbal, and interpersonal communication skills
    Ability to handle sensitive and confidential issues with tact and discretion

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-784-9353, or texting "Patient Relations" to 207-560-0906.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

    You'll love working with Manpower - here's what one of our associates had to say about their experience: "Working with Manpower has been a very easy and pleasant experience - thank you for your help!" - P.M., Portland
  • Valid City, State or Zip Code: Mahwah
    Job Type : Contract
    Date: Monday, 06 January 2020
    The Customer Service Representative I is responsible for the customer service needs This includes processing Orders, Returns, credit/debit memos, and monitoring requests to help manage inventory movements between field representatives and customers. The position also determines the status of, sales orders and delivery tracking information. The Customer Service Rep I is required to have strong multi-tasking skills and attention to detail, and must be able to interact effectively with customers and Field Sales to respond to questions and research customer orders and history.
    Primary Skills:
    * Understand customer processes and responds to a wide variety of special customer requests and inquiries of both internal and external customers.
    * Conduct an administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders and requests.
    * Able to make independent decisions and commitments to customers in a timely manner and understands business needs and urgency of order fulfillment and follow-up.
    * Enter and track all customer orders.
    * Maintain full ownership for pre and/or post sales issues, which includes updating the customer as well as field when delays arise.
    * Create SAP system delivery notes and coordinating deliveries with the warehouse as needed.
    * Review of all open orders to ensure billing and closure.
    * Responsible for maintaining relationships with customers to insure that all sales, service, and billing needs are satisfied.
  • Valid City, State or Zip Code: Monteregie
    Job Type : Contract
    Date: Monday, 06 January 2020
    Notre client, chef de file dans la détection de gaz, recherche présentement un(e) représentant(e) service clientèle pour leur bureau de Brossard. Cette compagnie offre une gamme complète de produits conçus pour s'adapter à tous types de structures et de secteurs d'activité.Si l'environnement est hostile, la compagnie peut aider à le transformer en un cadre de travail plus sûr pour tout le monde.

    Responsabilités :
    * Produire les commandes dans le système informatique et facturer les contrats une fois complétés
    * Faire des soumissions de contrats et en assurer le suivi auprès des clients par courriels et appels téléphoniques
    * Mises à jour des dossiers clients
    * Travailler de pair avec tous les intervenants de l'équipe de service (répartiteur, directeur de service, représentant).
    * Exécuter les tâches connexes définies par le supérieur immédiat

    Exigences :
    * 1 à 3 années d'expérience dans un poste similaire au service à la clientèle, soumission de contrat et/ou comme représentant service client
    * Bilinguisme obligatoire - Français et Anglais (parlé & écrit)
    * Connaissances Microsoft Office
    * Connaissances du système SAP
    * Excellente habileté en service à la clientèle
    * Capacité de travailler dans un environnement de stress
    * Excellent sens d'esprit d'équipe
    * Attitude positive
    * Grand souci du détail
    * Grande motivation
    * Sens accru de l'urgence

    Salaire : 20$-21$ de l'heure
    Horaire de travail : Lundi au vendredi de 8h00am à 16h30pm
    Mandat jusqu'au mois de novembre 2020, possibilité de prolongation

    Ce poste vous intéresse? N'hésitez pas à envoyer votre candidature à l'adresse suivante : monteregie.pq@manpower.com

    Au plaisir de discuter avec vous,
  • Valid City, State or Zip Code: Brampton
    Job Type : Permanent
    Date: Sunday, 05 January 2020
    As a Customer Service Representative, you are accountable for processing and maintaining all incoming sales orders and assisting customers with day to day inquiries efficiently, in professional and courteous manner. You will work closely with production, shipping and QA department and ensure all requests are delivered inside the stipulated timeline The Customer Service Representative is accountable for processing and maintaining all incoming sales orders and assisting customers with day to day inquiries efficiently, in professional and courteous manner. Individual needs to work closely with production, shipping and QA department and ensure all requests are delivered inside stipulated timeline
    KEY ACCOUNTABILITIES
    * Respond to inbound calls and/or email inquiries to support customers and sales while you foster endearing relationships with internal and external customers
    o Entry of orders, inquiries, processing of returns, remakes, repairs, parts and credit notes
    o Resolve issues, escalate dealer concerns if required
    * Timey follow-up, ensuring support requests are resolved quickly.

    EDUCATION & EXPERIENCE
    * Fully Bilingual (French/English) written, oral, verbal
    * 3+ years' experience in a similar role and minimum High School Diploma, or equivalent work experience
    * Experience/exposure to ERP or CRM software (ie: SAP, SFDC, Dynamics, Oracle, NIN, Direct Connect, Direct Web Intranet)
    * Online knowledgebase, email/ chat, and other systems

    KEY COMPETENCIES
    * Accuracy - Maintaining high degree in all aspects of the job
    * Communication (written and verbal) -Able to professionally express yourself clearly effectively
    * Cooperation - Takes time to help customers and co-workers achieve objectives and goals
    * Decision Making and Problem Solving - Identifies issues, gathers data, develops and assesses alternative solutions
    * Follow Through- Consistently reliable, always delivers when resolving any support requests quickly
    * Organization -Establish priorities and course of action to manage multiple tasks
    * Positive - Maintains a positive attitude throughout
    * Teamwork- Helps to support co-workers to achieve overall objectives and actively offers assistance when and where needed; Builds successful partnerships .

    OFFERINGS
    * Competitive starting salary, $50-55K per year
    * Exceptional benefit and pension plan
    * Opportunity for continuous learning & advancement

    To APPLY
    shawnah.pratile@manpower.com
    www.manpower.ca

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Laval
    Job Type : Permanent
    Date: Sunday, 05 January 2020
    Vous être reconnu(e) pour votre excellent service client et vous souhaitez occuper un poste permanent? Vous recherchez la stabilité et les possibilités d'avancement sont importantes pour vous?

    Alors lisez-bien ce qui suit;

    Notre client, une entreprise de renom, établie depuis 100 ans dans le domaine des outils industriels, recherche présentement un Agent au Service à la Clientèle pour se joindre à son équipe basée à Laval.

    Tâches et responsabilités :

    * Prise d'appels entrants
    * Coordonner avec les autres départements concernant la disponibilité des articles, les projets et les délais de livraison.
    * Effectuer la liaison avec les Représentants des Ventes sur la route.
    * Aider à développer une stratégie de ventes internes.
    * Informer les clients au sujet des stocks, prix, dates de livraison, frais de transport et donner un estimé.
    * Faire de la saisie de commandes à l'ordinateur ainsi que d'autres tâches administratives
    * Effectuer des vérifications d'inventaire physiques et informatiques, afin que les bonnes informations soient fournies aux clients.
    * Communiquer avec le département des achats et l'entrepôt pour accélérer les commandes des consommateurs.
    * Résoudre les problèmes de facturation et/ou remplir l'avis de plainte du client et le registre des plaintes.
    * Aider le département de la comptabilité avec les comptes des clients en suspens ou en attente de paiement.
    * Préparer la documentation servant à la livraison à l'international.
    * Autres tâches connexes.

    Votre profil :

    * Bilingue (Français et Anglais) à l'oral comme à l'écrit
    * Au moins 2 ans d'expérience au service à la clientèle (idéalement dans un environnement de centre d'appel)
    * Bonnes compétences en informatique, tout particulièrement sur Excel
    * Bonne connaissance des logiciels ERP, tel que AS400, SAP ou Oracle E1.
    * Posséder de bonnes compétences en résolutions de problèmes et communication
    * Avoir le sens des priorités
    * Aider à maintenir un environnement de travail positif en partageant les connaissances techniques ou fonctionnelles.
    * Être un bon joueur d'équipe

    Ce que l'entreprise vous offre :

    - Poste permanent avec avantages sociaux
    - Salaire de 45k à 48k (selon l'expérience)
    - Horaire de travail du Lundi au Vendredi de 8h00 à 16h30
    - Formation complète de 4 semaines sera donnée (rémunérée)
    - Stationnement disponible
    - Fortes possibilités d'avancement dans l'entreprise
    - Assurances santé au frais de l'employeur
    - Programme pour les employés (Thérapie, Programme d'entraînement physique sans frais, rabais corporatifs, garderie, etc)
    - 2 semaines de vacances pour la première année

    Ce poste vous intéresse?

    Faîtes-moi parvenir votre CV dès aujourd'hui!

    Claudia Tanase
    Chasseur de têtes/ Headhunter
    Claudia.Tanase@Manpower.com
  • Valid City, State or Zip Code: Springfield
    Job Type : Contract
    Date: Sunday, 05 January 2020
    We are currently hiring CUSTOMER SERVICE REPRESENTATIVE l SPRINGFIELD,OH Are you or someone you know looking for work? There are quite a few positions available and we want to fill them with the most experience in collections and/or rental contract review with the strongest work ethic and character.

    If this sounds like you or someone you know, keep reading to find right position and follow the HOW TO APPLY directions at the bottom of this email.

    Start Date: ASAP
    Pay Rate: $13.00 - $14.00
    Duration: Temp-to-Perm (End date may be extended)

    Job Description:

    The Customer Service Representative responsible in:

    *Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    *They have adherence times and handle times to meet.
    *Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    *Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.

    HOW TO APPLY:

    Stop your job search and apply today. Do you need more information? Send me an email at Ruby.Bonifacio@manpower.com or you can call me direct at 414-312-5144 ext 1850. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.

    I look forward to talking soon!
  • Valid City, State or Zip Code: Albany
    Job Type : Contract
    Date: Sunday, 05 January 2020
    AIZJP00011463

    Customer Service Representative I

    Description:

    Temp to Perm: Yes. The idea is to transition to core at 90 days

    Pay rate range is $11.25 - $12.50. Call center experience, bilingual in Spanish, and customer service experience are all things that could increase the pay.

    **Full Time Only positions. Part time positions are not available.

    **A lot of overtime will be offered. When the overtime is not mandated, Assurant will require that the employees work overtime.

    Shift Differentials that will increase the employees pay by 10% after training:
    1. M-F shift's starting at/after 12:00P
    2. Any hours worked Saturday and Sunday

    Candidates MUST have an understanding of how to use computers and computer systems (Microsoft office, basic navigation, etc), multi-tasking. Examples: how to turn on a computer, minimize the screen window, open window explore, etc.

    Candidates should also have solid customer service background, a positive attitude, strong communication (especially verbal). Assurant is open to viewing resumes where candidates have worked with people face to face or over the phone. Call center experience is always a plus, but some customer service experience in any field is a basic requirement. We do consider people without much (or any) experience if they demonstrate the skills needed and an openness/aptitude to be a fast learner. Reliability is major and this is often shown on the resume.

    Key Responsibilities
    * As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.
    * Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.
    * Coordinate service for customers using various providers to resolve the customers' concerns.
    * Settle claims according to insurance policy provisions.
    * Maintain and update customer account records as needed.
    * Forward suspected fraudulent and questionable claims to appropriate personnel.
    * Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.
    * Attend workshops, seminars, and other training sessions to maintain and update product knowledge.
    * Maintain professionalism with all contacts, both internal and external.
    * Perform other job duties as directed by supervisor.

    Qualification
    Rating

    Must Have

    Education

    Education Requirements Met

    Yes

    Pay Rate

    11.25

    Shift Days/Shift Hours - Each different shift needs a separate Resource Request

    Must be available to work all operating hours; Monday - Sunday, 6:00am - 9:00pm PST. During the first week of training, employees will be informed of their regular shift schedule.

    Pre-Identified Candidate

    Question
    Answer
    Have you already identified a candidate? No
    Pre-Identified Candidate result End Pre-Identified Candidate
  • Valid City, State or Zip Code: Brandon
    Job Type : Contract
    Date: Thursday, 02 January 2020
    Bilingual Customer Service

    Manpower is hiring for our client, a not-for-profit corporation dedicated to helping the elderly located in EAST TAMPA/BRANDON.

    We are seeking bilingual candidates for a Long Term Care Specialist position.

    In this role you will be responsible for:

    * Connecting clients with appropriate Long Term Care services and support available
    * Assessing clients Long Term Care needs for waitlist placement
    * Answering Long Term Care questions;
    * Provide counseling regarding Long Term Care options;
    * Make referrals within or outside the agency if needed; and
    * If appropriate, assist with the waitlist release and Medicaid eligibility process for the Statewide Medicaid Managed Care Long Term Care Program

    Qualifications:

    * Bilingual Spanish (speak, read, write)
    * Excellent skills in Microsoft Office Suite, including Word, Excel and PowerPoint
    * At least 5 years in a customer service type of role
    * Able to pass a background check and drug screen



    **Please note, this is a 37.5 hour work week. Flex with schedule between 8:00 AM and 5:00 PM**

    Pay - $15.00/hr

    Interested?? Please apply today with a current resume.
  • Valid City, State or Zip Code: Springfield - Clark County
    Job Type : Contract
    Date: Thursday, 02 January 2020
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! Manpower has immediate openings for Customer Care Specialists!

    What's in it for you?

    Work with a Fortune 300 Company
    Temp-to-Hire opportunity
    Competitive pay and benefits
    Flexible Shift Hours
    What is the job?

    Uses computerized system for tracking, information gathering and/or troubleshooting the items raised by the client/customer
    They have adherence times and handle times to meet.
    Handle inbound calls from our customers by researching and resolving loan level inquiries.
    This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    What do you bring to the job?

    High school diploma or equivalent
    Ability to pass a Background Check and Drug Screen
    Stop your job search and apply today. Do you need more information? Contact Angela at 414 269 3151 ext 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Springfield - Clark County
    Job Type : Contract
    Date: Thursday, 02 January 2020
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! Manpower has immediate openings for Customer Care Specialists!

    What's in it for you?

    Work with a Fortune 300 Company
    Temp-to-Hire opportunity
    Competitive pay and benefits
    Flexible Shift Hours
    What is the job?

    Uses computerized system for tracking, information gathering and/or troubleshooting the items raised by the client/customer
    They have adherence times and handle times to meet.
    Handle inbound calls from our customers by researching and resolving loan level inquiries.
    This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    What do you bring to the job?

    High school diploma or equivalent
    Ability to pass a Background Check and Drug Screen
    Stop your job search and apply today. Do you need more information? Contact Angela at 414 269 3151 ext 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Overland Park
    Job Type : Contract
    Date: Thursday, 02 January 2020
    Do you have strong Customer Service and Computer experience? Well, Manpower is looking for you!

    What's in it for you?
    * Full time hours
    * Competitive pay rate
    * Holiday pay and benefits*
    * Weekly pay
    * Location: 10881 LOWELL SUITE 300 OVERLAND PARK KS 66210
    * 1st shift Hours: 7:00AM - 5:30PM

    What's the job?
    * Customer Support Representative II
    * Assist the Human Resources Service Center with Motor Vehicle Registration processes for UPS drivers.

    What you bring to the job?
    * High School Diploma or GED
    * Successful completion of a criminal background check
    * A solid work history
    * A motivated attitude with the ability to work in a team setting
    * Ability to work until 5:30PM, Monday - Friday
    * Ability to pass Typing and Computer Navigation Assessments

    Your job search ends now. Apply today! For more information regarding this position you can contact LaShalle at lashalle.cross@manpower.com. Manpower is referral friendly, so please share our jobs with your family and friends.
  • Valid City, State or Zip Code: Jacksonville
    Job Type : Permanent
    Date: Wednesday, 01 January 2020
    We are looking for Bilingual Customer Service Reps for the Census!

    This is a DIRECT HIRE position with both Full Time and Part Time positions open!

    This is an entry-level position that involves using scripted responses to answer questions from the public, entering information required to process fulfillment requests for Census forms, and collecting and entering Census data into an Internet Self Response (ISR) instrument. Training will be provided.

    What do you bring to the job?

    Ability to handle inbound and outbound contacts in a courteous, timely, and professional manner.

    Data Entry skills and computer proficiency

    High school diploma or GED

    Six months customer service or contact center experience preferred.

    Must be authorized to work in the U.S. and provide documentation.

    Non-United States citizens must have resided in the U.S. for three (3) accumulative years of the past five (5) preceding the submittal of suitability forms.

    Must be able to read and speak English clearly and professionally.

    Fluency in one of the following languages required: Arabic, Chinese (Mandarin), Chinese (Cantonese), French, Haitian Creole, Japanese, Korean, Polish, Portuguese, Russian, Tagalog, Vietnamese.
  • Valid City, State or Zip Code: Raynham
    Job Type : Contract
    Date: Wednesday, 01 January 2020
    The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows:
    Service the Customer:
    * Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service
    * Diagnose customer needs and/or concerns
    * Handle difficult customer calls in a courteous and professional manner
    * Create and maintain a positive and professional connection with caller at all times
    Problem Resolution:
    * Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
    * Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
    * Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
    Basic Qualifications:
    * High school diploma or GED
    * Minimum of 1-year previous customer service and/or call center experience
    * Ability to thrive in a fast-paced environment
    Job Types: Contract, Raynham, MA
    Salary: $15.00 /hour
    * Full time hours 40 per week, Mon-Fri 8am-4:30pm then 12pm-9pm with the possibility of rotating Saturdays 8-4pm
    * Competitive wages: $15 per hour and opportunity to earn a performance based monthly bonus of $500 each month
  • Valid City, State or Zip Code: Springfield
    Job Type : Contract
    Date: Wednesday, 01 January 2020
    Good day!

    We are currently hiring CUSTOMER SERVICE REPRESENTATIVE l SPRINGFIELD,OH Are you or someone you know looking for work? There are quite a few positions available and we want to fill them with the most experience in collections and/or rental contract review with the strongest work ethic and character.

    If this sounds like you or someone you know, keep reading to find right position and follow the HOW TO APPLY directions at the bottom of this email.

    Start Date: ASAP
    Pay Rate: $13.00 - $14.00
    Duration: Temp-to-Perm (End date may be extended)

    Job Description:

    The Customer Service Representative responsible in:
    *Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    *They have adherence times and handle times to meet.
    *Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    *Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.

    HOW TO APPLY:

    Stop your job search and apply today. Do you need more information? Send me an email at Ruby.Bonifacio@manpower.com or you can call me direct at 414-312-5144 ext 1850. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.

    I look forward to talking soon!
  • Valid City, State or Zip Code: Onalaska
    Job Type : Permanent
    Date: Thursday, 14 November 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.
  • Valid City, State or Zip Code: Onalaska
    Job Type : Permanent
    Date: Wednesday, 13 November 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.