Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Livonia
    Job Type : Contract
    Date: Sunday, 15 November 2020
    Manpower is looking for experienced Customer Service Representatives for $14.62/hour and an opportunity to get hired in! Our client in Livonia needs CSR's for a big upcoming project. In order to qualify, you must have at least 1 year of experience and the ability to pass a typing test and a customer service mindset survey. In this role you will be given the opportunity to advanced your skills through extensive training.

    Why You'll Love Working With Us:
    - Temp to hire opportunity!
    - Weekly Pay
    - Opportunities for advancement

    What Will You Be Doing: Working on a Child Support Project doing the following
    - Answer incoming calls from consumers.
    - Track and document all inquires using the applicable systems.
    - Facilitate the fulfillment of caller request for materials via mail, email, or download.
    - Escalate calls or issues to the appropriate designated staff for resolution as needed.

    What You Bring to the Job:
    - At least 1 year of customer service experience.
    - Ability to quickly provide answer to questions and solutions to problems to callers.

    Interested?
    Select APPLY NOW and Recruiter will reach out within 24 hours.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: San Antonio
    Job Type : Contract
    Date: Thursday, 12 November 2020
    *Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both phone and email to include general inquiries, feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses
    *Use computerized system for tracking, information gathering, and/or troubleshooting
    *Respond to inquiries and resolve problems of basic to moderate complexity
    *Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC
    *Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal
    *Perform proactive outbound follow-up communications, as necessary
    *Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems
    *Build customer relationships throughout the operations supported by the Americas ASC

    Additional Job Description

    *High School Diploma or equivalent; Associate's Degree or related specialized courses preferred
    *1 to 2 years related experience in a Customer Service or Shared Services environment; Human Resources contact center experience desirable
    *Basic computer proficiency and experience with Microsoft Office suite (Word and Excel)
    *Demonstrated customer service orientation
    *Experience using a case management system and knowledge portal and navigating a Human Resource Information System
    *Ability to resolve routine problems and questions independently
    *Ability to pay close attention to details and use time effectively
    *Excellent oral and written communication skills with the ability to independently compose routine written communications
    *Ability to work in a fast paced team environment
    *Multi-tasking capabilities to manage several caseloads
    *Proficiency in English and Spanish required, languages in French a plus
  • Valid City, State or Zip Code: San Antonio
    Job Type : Contract
    Date: Thursday, 12 November 2020
    *Process inbound Tier 1 Associate Service Center Support interactions from customers via both phone and email to include general inquiries, feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses
    *Use computerized system for tracking, information gathering, and/or troubleshooting
    *Respond to inquiries and resolve problems of basic to moderate complexity
    *Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC
    *Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal
    *Perform proactive outbound follow-up communications, as necessary
    *Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems
    *Build customer relationships throughout the operations supported by the Americas ASC

    Additional Job Description

    *High School Diploma or equivalent; Associate's Degree or related specialized courses preferred
    *1 to 2 years related experience in a Customer Service or Shared Services environment; Human Resources contact center experience desirable
    *Basic computer proficiency and experience with Microsoft Office suite (Word and Excel)
    *Demonstrated customer service orientation
    *Experience using a case management system and knowledge portal and navigating a Human Resource Information System
    *Ability to resolve routine problems and questions independently
    *Ability to pay close attention to details and use time effectively
    *Excellent oral and written communication skills with the ability to independently compose routine written communications
    *Ability to work in a fast paced team environment
    *Multi-tasking capabilities to manage several caseloads
    *Proficiency in English and Spanish required, languages in French a plus
  • Valid City, State or Zip Code: San Antonio
    Job Type : Contract
    Date: Thursday, 12 November 2020
    Procurement Analyst

    Core hours are 8 to 5
    Will be remote for now, it will be part remote and part onsite. Candidate must be local

    3 Must haves on the resume:Troubleshooting/Problem Solving (cause and effect)
    Data Analytics, Experience with different software systems, Communication

    General Function:
    The Procurement Analyst functionally administers the purchasing process and systems in support of Intranet pages globally. Responsible for user enrollment and training, site implementation, integration with vendors and functional configuration of systems. Provides business support for ERP's. Participates as a functional team member for new purchasing systems and system enhancements. Other duties as assigned.

    Strategic Orientation:
    The Procurement Analyst acts as system administrator and is responsible for the continuous functioning and optimization of the platform which includes upgrades, improvement, enhancements and updating of job aids and training materials. Monitors utilization and manages enrollment. Is also responsible for producing reports on a daily, monthly and adhoc basis.

    Sphere of Influence:
    The Procurement Analyst reports to the Team Leader. Influence extends to peers and team members, and may extend to key stakeholders across the user community. Serves in a liaison capacity with SaaS (Software as a Service) and Information Technology representatives to develop and implement solutions to problems and issues as well as system enhancements and upgrades. Participates on strategic sourcing teams as applicable. May be involved in cross-functional teams and engage with suppliers to resolve more complex problems.

    Qualifications:
    The Procurement Analyst must demonstrate competencies in the following areas:
    o Purchasing processes
    o Knowledge of the Procure to Pay process
    o Supply Chain fundamentals
    o IT systems: Microsoft Office Suite, an ERP system (SAP preferred), and e-procurement systems

    The following competencies are preferred, but not necessarily required:
    o Customer focus
    o Project management
    o Quantitative and financial analysis
    o Training delivery
    Experience:
    o Ability to solve complex problems, trouble shoot, and perform root cause analysis
    o Ability to deal with internal and external customers
    o Ability to translate business requirements to functional/system requirements
    Education:
    o B.S. or B.A. Degree in Business Administration, Procurement or related field
  • Valid City, State or Zip Code: Columbus
    Job Type : Permanent
    Date: Wednesday, 11 November 2020
    Medical Customer Service Representative working in a call center environment for inbound only calls. (Social Distancing is being strictly upheld).
    Requirements:
    -Medical claims processing; REQUIRED
    -ICD-9 terminology; REQUIRED
    Duties:
    -Investigate denied claim
    -Uncover issues and re-submit for payment as well as determine over payments and process refunds.
    -Interact with customers via phone or email to provide information in response to inquiries about products and services.
    -Handle and resolve complaints.
    Skills:
    -Ability to navigate various databases.
    -Excellent in MS Excel
    -Organizational skills
    -Attention to detail
    -Phones skills
    -Typing speed and accuracy
    -Strong written and verbal communication
    -Work independently
    -Show initiative
  • Valid City, State or Zip Code: South Burlington
    Job Type : Contract
    Date: Tuesday, 10 November 2020
    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent.
  • Valid City, State or Zip Code: Miami
    Job Type : Contract
    Date: Monday, 09 November 2020
    AIZJP00012056

    Customer Service Representative-Level 1

    **Pay Rate: $12.25
    **Please include candidate interview availability when submitting candidates**
    **Temp-to-perm opportunity - will be based on attendance and performance among other things
    **Interviews via Zoom
    **Working from home currently but must be local to Assurant site
    **Will pick up equipment on first day

    MOBILE SERVICES
    Manpower has immediate opening for a Customer Service Representative in Cutler Bay, Miami, FL.

    What's in it for you?

    o Start Date -ASAP- work from home until further notice

    o $12.25 per hour

    o M-F - 11am - 8pm

    o Training: M-F - 8am-5pm

    o Temp-to-Perm

    o $15 Gift coupon for on-site interview

    What is the job?

    As an Insurance Specialist, you'll use your excellent customer service skills and your problem solving ability to efficiently and effectively
    respond to incoming customer inquiries and/or concerns in a high call volume environment.

    What you bring to the job?

    * Recent customer service experience

    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to [email protected] Do you need more information? Contact Charlotte at 414-312-5144 ext. 1017. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Broken Arrow
    Job Type : Temporary
    Date: Monday, 09 November 2020
    Immediate Part-time (Weekends) Customer Service Rep openings!
    * These are NOT work at home positions

    Training: Monday-Wednesday; 8:00 AM-4:30 PM
    Part-time Schedule Following Training: Saturday and Sunday; 8:30 AM-5:30 PM

    * Previous call center, CSR experience taking inbound calls is a must
    * Assist in taking customer orders and process in the computer database, computer proficiency needed.
    * High School Diploma or Equivalent

    Pay Rate: $12.00/HR
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Sunday, 08 November 2020
    Vous avez déjà fait du support technique par le passé ou vous venez de terminer un DEP ou un AEC en support technique ? Vous aimeriez revenir dans ce domaine ou y démarrer votre carrière ?

    Notre client, un joueur principal en support informatique à travers la planète, est à la recherche de plusieurs nouveaux agents au support technique de premier niveau pour leur centre d'appels qui est situé au centre-ville de Montréal. En raison de la pandémie, ces postes sont actuellement en télétravail.

    Vos tâches :
    Supporter à distance les employés de différents clients de la compagnie lorsqu'ils appellent la ligne de soutien informatique pour des demandes d'accès, des mises à jour de programmes, des réinitialisations de mots de passe, des connections aux imprimantes ou autre forme de 'trouble shooting'.

    Vous êtes bilingue (français/anglais), patient et offrez un service à la clientèle hors pair?
    Vous aimez trouver la source d'un problème et vous n'êtes pas satisfait tant et aussi longtemps qu'un appel ou un 'ticket' n'est pas réglé? Vous n'avez aucune difficulté à suivre des scripts, à appliquer à la lettre des étapes de vérification et vous n'oubliez jamais de mettre vos notes de suivis dans vos dossiers?
    Ce poste est pour vous!

    Vous devez être disponible 7 jours sur 7 et 24h sur 24h. (aucun accommodement d'horaire possible)
    Rotation des horaires au 6 semaines
    40 Heures par semaine
    Salaire de 21$/h
    Mandat potentiel de 21 mois

    Nous recherchons des gens bilingues ayant une expérience en environnement de centre d'appel ainsi que des connaissances de base en informatique.

    Jumeler service à la clientèle bilingue et informatique vous intéresse? Appliquez dès maintenant
  • Valid City, State or Zip Code: McAllen
    Job Type : Contract
    Date: Sunday, 08 November 2020
    At-Home Call Center Representative-$11.75-$14.00

    Why You'll Love Working With Us?
    *Weekly pay
    *At-home work
    *Great team environment

    What Will You Be Doing?
    *Act as an advocate for customers and be empathetic in all customer interactions
    *Provide extraordinary service to customers via phone, email and chat
    *Place orders with customers, answer questions about products and services

    What Do You Bring To The Job?
    *Telephone etiquette
    *Own equipment-pc, headset, reliable internet
    *Minimum one (1) year call center experience

    Select APPLY NOW to hear from a recruiter

    Share this job with friends and family and earn dollars for every successful hire

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: South Bend
    Job Type : Temporary
    Date: Sunday, 08 November 2020
    SHORT-TERM ASSIGNMENT

    Bilingual Phone Surveyor

    Looking to make some extra cash?? Are you bilingual and computer literate? Manpower has a temporary position available in South Bend, IN. We are hiring for a Bilingual Phone Surveyor - this is a short-term assignment with a duration of 1 week.

    What is the job?
    Your job responsibilities include conducting surveys over the phone and data entry.

    What do you bring to the job?
    The ideal candidate must be computer literate, bilingual, and understanding that this is a 1 week assignment.

    Hours: 10am-2pm

    Pay: $15.00/hour

    Stop your search today! Do you need more information? Contact our recruiters at 574-206-0787. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and career resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Brownsville
    Job Type : Contract
    Date: Sunday, 08 November 2020
    Do you like working from home? We are in need of Bilingual (English/Spanish) customer service representatives that can work remotely.
    What you need:
    * Basic computer literacy
    *Windows 10
    * Headset
    *Video capability for Zoom calls
    Perks:
    * Work from home
    * Possible long-term work
    Please apply at manpower.com and call 956.544.7153
  • Valid City, State or Zip Code: Huntington
    Job Type : Contract
    Date: Thursday, 05 November 2020
    Manpower is looking for a Customer Service Representative to manage customer queries and complaints. You will also be asked to make modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers, cell phones, tablets and hardware.Customer Service Representative Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Customer service representative top skills & proficiencies: Customer Service.Product Knowledge.Quality Focus.Market Knowledge.Documentation Skills.Listening Skills.Phone Skills.Resolving Conflict.Multitask.Patience.Positive Attitude.Attention to Detail.People Oriented.Analysis.Problem Solving.Organizational Skills.Adaptability.

    Who is Manpower?
    Locally owned but globally connected, Manpower is a full-service staffing and recruiting company. Manpower connects qualified candidates with regional employers throughout West Virginia, Kentucky, Ohio and beyond. With multiple regional locations and nearly 50 years servicing the Tristate market, Manpower has your job search covered!
    Questions? Call/Text Manpower today at 304.529.3031 to explore what our Recruiting Team can do for you!
    Manpower is an EOE/AA/Vets/Disabled Employer
  • Valid City, State or Zip Code: Mundelein
    Job Type : Contract
    Date: Thursday, 05 November 2020
    WORK FROM HOME OPPORTUNITY!! Are you looking to put your amazing Customer Service skills to work? Manpower is partnered with a Medical Device company seeking outstanding Customer Service Reps in the Chicagoland area!
    Customer Service Rep responsible for incoming patient calls regarding their medical equipment they may have ordered, pending dr's approval, treatments, etc...
    Providing excellent, empathetic and compassionate customer service with the patients.
    Will have to use several database systems to assist patients and troubleshoot any issues.
    Will receive 65-80 calls per day and length of calls will depend on how long to assist.
    1st Shift hours
    $16.00 - $17.00 per hour based on experience
    APPLY TODAY FOR IMMEDIATE CONSIDERATION!!
  • Valid City, State or Zip Code: Mundelein
    Job Type : Contract
    Date: Thursday, 05 November 2020
    WORK FROM HOME OPPORTUNITY!! Are you looking to put your Data Entry and Customer Service skills to work? Manpower is partnered with a Medical Device company seeking outstanding order entry processors in the Chicagoland area!
    Data Entry/Order Processor will be assisting with ordering medical supplies for Dr's offices, nurses, PA's, inputting all information needed to place the orders.
    Medical terminology/equipment experience is a plus!
    Willing to work in a fast paced environment, data entry/keying, speaking with 65+ clients daily, verifying insurance, and operating within several database systems.
    Must have at least 45 WPM/10,000+KPH.
    1st Shift hours available
    $16.00-$17.00 per hour based on experience
    Apply today for immediate consideration!