Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Wednesday, 17 February 2021
    Manpower is looking for Customer Service Representatives for working from home $12.50 per hour.

    What's in it for you?

    * $12.50 per hour, plus 4% vacation pay
    * Paid weekly, every Friday
    * Potential for permanent
    * Safe, clean work environment
    * Option to work on site
    * Career Growth
    * Canadian Experience

    What is the job?

    * Answer incoming calls and respond to customer's emails
    * Management and resolve customer complaints
    * Identify and escalate issues to supervisors
    * Provide product and service information to customers
    * Research required information using available resources
    * Research, identify, and resolve customer complaints using applicable software
    * Process orders, forms, and application
    * Route calls to appropriate resources
    * Document all call information according to standard operating procedures
    * Recognize, document, and alert the management team of trends in customer calls
    * Follow up customer calls where necessary
    * Complete call logs and reports
    * Other duties as assigned

    What do you bring to the job?

    * High school diploma or equivalent
    * Proficient in relevant computer applications
    * 1-3 years of experience in a call center environment or equivalent
    * Knowledge of customer service practices and principles
    * Excellent data entry and typing skills
    * Superior listening, verbal, and written communication skills
    * Ability to handle stressful situation appropriately
    * Ability to speak and comprehend English.
    * Ability to pass a background check
    * Able to start immediately

    Technical equipment required:

    * Two monitors
    * Laptop or Desktop
    * Windows 10 Operating System
    * Noise Canceling USB Headset
    * Latest version of Adobe Reader
    * Hard wired connection (Not WIFI)

    We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.

    To learn more about the changing environment of work, please visit our website www.manpower.ca and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Phoenix
    Job Type : Contract
    Date: Wednesday, 17 February 2021
    Manpower Group is hiring for home-based call center customer service/sales position paying $16.00 per hour. These positions are remote positions with daytime weekday schedules . YOU MUST RESIDE IN THE STATE OF ARIZONA TO BE CONSIDERED.

    Call Center Representative duties and responsibilities
    * Manage inbound and outbound customer calls in a timely manner
    * Identify customers' needs and wants, give your best to clarify information
    * Research every issue and provide solutions to them
    * Upsell additional products and services as needed
    * Recognize opportunities to upsell our products and services
    * Follow our company's communication "scripts"
    * Keep records of all conversations in our call center database in a comprehensible way
    * When assigned, attend educational seminars
    * Build strong relationships with customers
    * Follow our customer engagement strategy
    * Meet qualitative and quantitative targets
    Call Center Representative requirements
    * Previous experience in a customer support role
    * Track your own work on a daily basis and compare to benchmarks
    * Strong phone and verbal communication skills
    * Excellent listener
    * Adaptable to different personality types
    * Familiarity with CRM technology
    * Customer focus
    * Ability to multi-task
    * Set priorities
    * Excellent time management skills
    * High school degree
  • Valid City, State or Zip Code: Detroit
    Job Type : Contract
    Date: Tuesday, 16 February 2021
    Manpower is currently hiring an Account Receivable Representative for Medical Billing role in the Metro Detroit area. This role would start as a work from home, but transition into an office role after a few months.

    Job Purpose

    The representative is responsible for collections, account follow up, billing allowance posting for the accounts assigned to them

    Duties and Responsibilities

    * Ability to use various workflow system and client host system such as STAR, SMS, EAGLE and EPIC, as well as other tools available to them to collect payments and resolve accounts
    * Working knowledge of the insurance follow-up process with understanding of the fundamental concepts in healthcare reimbursement methodologies
    * Understanding of government, Medicare and Medicaid claims
    * Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites
    * Review and updates all patient and financial information accurately as given.
    * Verifies that information is accurate as to individual or insurance company responsible for payment of bill.
    * Monitors all billings for accuracy, updating any that contain known errors.
    * Monitors Medicaid/healthy options coupons to assure services are billed within expected timeframes
    * Bills all hospital services to primary insurer or patient correctly and within expected timeframe
    * Follows up with insurance companies on all assigned accounts within expected timeframe
    * Explains hospital regulations with regard to methods for payment of accounts and maintains complete working knowledge of insurance regulations and hospital insurance contracts
    * Identify and report underpayments and denial trends
    * Ability to analyze, identify and resolve issues causing payer payment delays Initiate appeals when necessary
    * Basic knowledge of healthcare claims processing including: ICD-9/10, CPT and HCPC codes, as well as UB-04
    * Ability to manipulate excel spreadsheets and communicate results
    * Meets and maintains daily productivity and quality standards established in departmental policies
    * Act professionally, cooperatively and courteously with patients, insurance payors, co-workers, management and clients
    * Perform special projects and other duties as needed by the management team.
    * Maintain confidentiality at all times
    * Use, protect and disclose patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

    Qualifications

    * Experience in Hospital/Facility billing required
    * 2-3 years' experience in insurance collections, including submitting and following up on claims
    * Ability to work well individually and in a team environment.
    * Proficiency with Microsoft Office including Excel and Word
    * Strong organizations, communication and written skills
    * Basic math and typing skills
    * High School Diploma
    * Medical Billing and Coding certification preferred, but not required
  • Valid City, State or Zip Code: Dieppe
    Job Type : Contract
    Date: Tuesday, 16 February 2021
    Are you unemployed and seeking immediate employment in a safe, clean, well-lit work environment? Join our growing team of Bilingual Collections Agents at an exciting client located in Dieppe, NB.

    Pay Rate: $18.00 per hour

    What's in it for you?
    *$18 per hour, plus 4% vacation pay
    *Paid weekly, every Friday
    *Day Shift, Monday to Friday
    *Potential for permanent
    *Work from home - equipment provided

    What is the job?
    *Contact Center - Handle all incoming calls for assigned collection queries
    *Assist customers with invoice queries and resolve issues
    *Liaise between Customer, Sales and Accounts Receivable
    *Collection of all past due accounts
    *Call customers to obtain payment/enforce Client's terms
    *Update collection system with pertinent information
    *Conduct periodic customer visits to establish customer relations

    What do you bring to the job?
    *Posses a High School Diploma or GED
    *Ability to pass a Criminal Record Check
    *Ability to speak and comprehend French is required
    *Exemplifies and consistently demonstrates core competencies of communication, innovation, change management, relationship building and leadership
    *Minimum 3 years customer service and related experience in a computerized Accounts Receivable and/or Collection system environment
    *Keen problem-solving skills
    *Excellent interpersonal skills with the ability to work in a team environment
    *Excellent telephone skills
    *Strong customer service skills
    *Flexible to work a day shift, 10am to 6pm, Monday to Friday

    Select Apply Now and qualified applicants will hear from a recruiter within 48 hours.

    We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: South Burlington
    Job Type : Contract
    Date: Tuesday, 16 February 2021
    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent.
    Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, chemistry, and electronics, normally obtained from at least 2 years of post-secondary education
  • Valid City, State or Zip Code: Plantation
    Job Type : Contract
    Date: Sunday, 14 February 2021
    Are you an experienced Customer Service Representative with a friendly voice and kind smile? Manpower needs you! We are hiring CSR Call Center Representatives to work from Home! As Customer Service Rep you will be handling multiple calls each day to support clients receiving, outgoing and chat support. . You will follow the customer call in script and enter the information into the computer system. Bring in the new year with a new job!

    What's In it for you?

    *Multiple shifts available

    *Safe work environment

    *Great Pay and weekly paychecks ($15-18 per hour!)

    *Ongoing Assignment

    What do you bring?

    *2-3 years Call Center, Customer Service or Clerical Experience

    *Ability to navigate a computer and Tech Savvy

    *HS Diploma or GED

    *Ability to pass a criminal background check and drug test

    *Bilingual English/Spanish a plus

    Stop your job search and apply today! Call our recruiters at 954-236-3310 press 2! Can't get through? Then apply and text us at 954-236-3310 with the word "Customer Service". We love referrals so please share our job with friends and family. Be sure to check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    Job Type: Full-time

    Pay: $15.00 - $18.00 per hour
  • Valid City, State or Zip Code: Huntington
    Job Type : Contract
    Date: Thursday, 11 February 2021
    Customer Service Representative to manage customer queries and complaints. You will also be asked to make modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers, cell phones, tablets and hardware.Customer Service Representative Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Customer service representative top skills & proficiency's: Customer Service.Product Knowledge.Quality Focus.Market Knowledge.Documentation Skills.Listening Skills.Phone Skills.Resolving Conflict.Multitask.Patience.Positive Attitude.Attention to Detail.People Oriented.Analysis.Problem Solving.Organizational Skills.Adaptability.

    Who is Manpower?

    Locally owned, but globally connected, Manpower is a full-service staffing and recruiting company. Manpower connects qualified candidates with employers. With nearly 50 years servicing the Tri-State region, Manpower is proud to be the regional recruiter of choice. Manpower has your job search covered!

    Exploring Career opportunities? Call/text Manpower today at 304-529-3031 to see what a recruiter can do for you.

    Manpower is an EOE/AA/Vets/Disabled Employer.
  • Valid City, State or Zip Code: Brunswick
    Job Type : Permanent
    Date: Thursday, 11 February 2021
    Manpower is seeking a Product Support Specialist to join our team! You will be responsible for daily support of complex sales orders in the Customer Service Department.

    What will you be doing?

    * Manage system spares, repair, and fleet support contracts

    * Provide support to field service technicians, as requested

    * Execute all responsibilities in a time frame that supports internal and external customer needs

    * Coordinate with internal departments to ensure policies are followed related to Finance, Supply Chain, Engineering, QA

    * Contact supplier/vendor to receive quotes for products; coordinate with internal departments to process quotations

    * Collect cost data, calculate selling prices, obtain necessary approvals, submit pricing accurately

    * Follow up with submitted quotes to proactively contribute to the development of the business

    * Enforce all safety rules and promote the importance of safety in the performance of all job functions

    * Utilize Internal Business Control System to manage the quoting process

    * Perform other duties as assigned



    What will make you successful?

    * US Citizen or Green Cardholder

    * Drug Free

    * High School Diploma or Equivalent

    * Three (3) years of experience in Manufacturing, Production Planning, Project Management or a related field

    * Must have excellent written and oral communication skills

    * Working knowledge of FAR/DFAR and government contracting is a plus.

    * Basic estimating/procurement experience

    * Must be proficient with office computer software (i.e., Microsoft Word, Excel, etc.)

    The is a temp to perm position. Hours are Mon-Friday 8 AM to 5 PM.

    We've got the right opportunity, tell us why you're the right candidate! How to apply:

    Directly at www.manpower.com
    Send resume to [email protected]
    Call 912-265-1780 option 2
  • Valid City, State or Zip Code: Miami
    Job Type : Contract
    Date: Thursday, 11 February 2021
    The first call will range up to 30 minutes.

    **Pay Rate: $13.50
    Temp-to-perm opportunity - will be based on attendance and performance among other things.
    Working from home currently but must be local as you will pick up equipment on first day.
    Bilingual candidates must be able to read and write Spanish.

    Job Purpose:
    - Provides front line, direct contact with customers when filing claims over the phone.
    - Informs customers of the organization's products and/or services.

    Files claims by collecting pertinent information from customers.
    - Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
    - Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
    - Processes and determines coverage by reviewing forms and other applicable records.
    - Maintains professionalism and effectively interacts with all contacts, both internal and external.
    - Maintains department quality standards and performs job duties as directed by supervisor

    Job Requirements
    Basic Qualifications Required - Experience, Skills, and Knowledge
    - High School diploma or GED equivalent
    - Minimum of 6 months of customer service experience (Call Center Preferred)

    Preferred Experience, Skills, and Knowledge
    - Experience in similar customer service function or call center experience.
    - Focus on Customers - Demonstrates professionalism when dealing with customers.
    - Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services.
    - Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change.
    - Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.
    - Demonstrates minimum typing speed of 35 words per minute.
  • Valid City, State or Zip Code: Tomah
    Job Type : Permanent
    Date: Wednesday, 10 February 2021
    Client would like someone who has previous flooring, kitchen, carpet installation experience . Provide excellent customer service

    Greet customers entering the department
    Help customers find the location of products
    Answer customers' questions and provide information on company policies
    Provide knowledge on products within the department
    Answering phones as instructed and help customers over the phone as needed
    Maintain clean and orderly areas within the department and complete other general cleaning duties
    Perform other duties and tasks as assigned

    Qualifications and Skills
    Qualifications- prefer 1-2 years' experience in field of Home Décor but no experience required

    Education Qualifications- prefer Certification in Design but no experience required

    Skills- Problem solver, detail-oriented, outstanding customer service skills, excellent communication skills, actively looks for ways to help people

    Benefits and Perks
    Full-Time Team Members are eligible for the following benefits: 2 Health Insurance options, FSA and HSA options, 401(k) Plan with Company Match, Dental Insurance, Vision Insurance, Short-Term Disability Insurance, Accident Insurance, and Vacation.

    Part-Time Team Members are eligible for the following benefits: 401(k) Plan with Company Match,
    Additional Perks- All Team Members are eligible for a store discount on purchases and rentals.
    Salary

    A carpenter is a tradesperson who possesses the full range of knowledge and abilities required to construct, renovate and repair institutional, commercial, industrial (I.C.I.) and residential structures made of wood, steel, concrete and other materials.
  • Valid City, State or Zip Code: McAllen
    Job Type : Contract
    Date: Monday, 08 February 2021
    At-Home Call Center Representative-$13.00-$15.50

    Why You'll Love Working With Us?
    *Weekly pay
    *At-home work
    *Great team environment

    What Will You Be Doing?
    *Act as an advocate for customers and be empathetic in all customer interactions
    *Provide extraordinary service to customers via phone, email and chat
    *Place orders with customers, answer questions about products and services

    What Do You Bring To The Job?
    *Telephone etiquette
    *Own equipment-pc, headset, reliable internet
    *Minimum one (1) year call center experience

    Select APPLY NOW to hear from a recruiter

    Share this job with friends and family and earn dollars for every successful hire

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Clinton
    Job Type : Permanent
    Date: Sunday, 07 February 2021
    Do you have great customer service skills? Are you looking for a great company to work for? Looking for benefits? Manpower is currently hiring for call center representatives. These positions are to work remotely and transition to office later on and requires all applicants to have high speed internet.
    What's in it for you?
    * Direct hire opportunity
    * Benefits such as health insurance,401k incentives and PTO yearly
    * Full time hours + Overtime

    What is the job?
    You will provide support to our customers through the pre-approval and post-approval stages of our loan and/or credit card lifecycle by:
    * Helping answer questions specific to customer needs via phone (inbound/outbound), emails, and/or instant messages
    * Listening, analyzing, and providing solutions to complex problems
    * Identifying fraudulent documents
    * Verifying information and processing application
    What do you bring to the job?
    * Ability to pass a computer literacy test
    * Ability to work mandatory overtime
    * Must be able to pass a background check, school verification and drug test
    * Prior experience in call center, customer service or any other related field preferred
    * High speed internet
    * Great customer service and ability to multitask
    * Ability to work at least one day of the weekend
    And… Benefits?
    Absolutely!
    * Relaxed dress code
    * Generous vacation and paid sick leave package
    * Paid parental leave
    * BlueCross/BlueShield medical & dental insurance
    * VSP vision insurance
    * 401k with a 4% match
    Stop the job hunt & find your new career with Manpower today!
    Visit www.manpower.com to apply!
    Follow us on Facebook @ManpowerKnoxvilleTN
    We E-Verify
  • Valid City, State or Zip Code: Gladstone
    Job Type : Contract
    Date: Sunday, 07 February 2021
    Call Center Supervisor

    We are hiring for a call center specialized in supporting many government organizations and programs. Most of these positions are work-from-home. We offer competitive wages, job placement assistance, and free educational opportunities.

    Why You'll Love Working With Us
    · Weekly pay
    · Frequent communication on job placement status and other opportunities
    · Free opportunities to advance in education

    What Will You Be Doing and What You Bring
    ● Overseeing phone calls and performance of a small team
    ● Assist customers with questions on programs such as the CDC, health care, unemployment claims, and much more
    ● Will start off as a contract employee, opportunities to go permanent

    We are looking for associates who can work well on both a team and individually. While experience is necessary and important, we want to help you further your education and/or place you on the next step on your career.

    Interested?

    Select APPLY NOW and Recruiter will reach out shortly.
    Share this job with friends and family and earn dollars with every successful hire.

    US ONLY MUST ADD THIS STATEMENT:
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Reading
    Job Type : Contract
    Date: Thursday, 04 February 2021
    Customer Service Representative $12.50 Full Time

    Manpower is currently seeking full-time Customer Service Representatives in the Reading area. As an employee of Manpower you will have the
    opportunity to work at one or multiple clients that we have on a temporary or temporary to hire basis.

    What's in it for you:
    ● Full time hours
    ● 1st Shift
    ● $12.50 per hour

    What the job is:
    ● Working in a high volume call center environment answering incoming calls

    What you bring to the job:
    ● HS Diploma or GED
    ● Able to work between the hours of 7am-6pm and overtime if needed
    ● Ability to pass a background criminal check and a drug test

    Select APPLY NOW to hear from a recruiter within 24 hours.

    Share this job with friends and family and earn dollars for every successful hire.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Lenexa
    Job Type : Permanent
    Date: Thursday, 04 February 2021
    Manpower has an immediate need for a Customer Service Representative with a mechanical mindset at a manufacturing company in Lenexa, KS. Pay starts at $18/hr and offers benefits, advancement opportunities and career path.

    Do you have experience as a customer service as well as have the ability to understand measurements, mechanics and have a passion for success?

    Job Duties include:
    *Learning our business and the components used.
    *Creating and entering sales orders and quotes
    *Maintaining company records
    *Performing research
    *Answers incoming phone calls and customer questions as well as outbound customer contact
    *Meeting or exceeding all established service level agreements accurately

    Ideal candidate must have the following:
    *High School Diploma/GED
    *2+ years' experience in a customer service, sales, or mechanical related role
    *Prefer the following:
    *College degree in related field
    Mechanical/technical aptitude

    Interested candidates please submit resume ASAP. Please message us for more information.
  • Valid City, State or Zip Code: Salinas
    Job Type : Contract
    Date: Wednesday, 03 February 2021
    We are looking for a Call Center Rep! This is a remote position paying $15 an hour!
    Hours: Monday-Friday from 8am-5pm and 11am-8pm PST.
    This a full-time position. No part time shifts are available or schedule accommodations. The first two days of training are mandatory attend via Zoom.
    Duties, and responsibilities:
    -Answer incoming calls from consumers providers requesting information about the COVID-19 vaccine
    -Complete associated tasks according to the established guidelines.
    -Track and Document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics.
    -Facilitate the fulfillment of caller requests for materials via email or download.
    -Transfer / refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed.
    -Facilitate translation service for non-English speaking callers according to procedures. Attend meetings and training's as requested and maintain up-to-date knowledge of all programs and systems.

    Minimum Requirements:
    -High School Diploma or equivalent
    - 0-1 years of experience. Call center experience, desirable.
    -Ability to manage a high level of confidentiality
    -Proficient in Microsoft Office Suite
    -Excellent Organizational, written, and verbal skills
    -Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

    This position is a BYOD (Bring Your Own Device) opening. Please review the device requirements to successfully do the day to day work expectations.

    - Intel Core i5 Processor with 8GM memory
    -256 hard drive
    - Windows 10 or other fully patched modern OS
    -1 USB type C3.1 Ge 2 Port (or Headset)
    -1RJ-45 connection for wired network connection to router
    -Wired headset and microphone with a USB Gen 2 or newer Connection
    -Video capability for Zoom Calls

    Internet Connectivity:
    -Wired internet connection from computer to router or modem
    -Download - 20pmbs minimum
    -Upload - 5Mpbs minimum
    -An attestation of speed is required. Each agent shall access
    -Client does not accept tablet platforms (iPad, Chromebook etc.)