Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: El Paso
    Job Type : Temporary
    Date: Thursday, 24 September 2020
    Are you looking to work from home? Have a computer and internet service? We have plenty of opportunities at Manpower. We are looking to fill several temp-to-perm positions and welcome an opportunity to speak with you and schedule you to interview with our hiring recruiters.

    Do you enjoy speaking with people? Do you excel in providing excellent customer service to everyone you speak with? Are you detail oriented and great at capturing notes from your conversations? Are you looking for a company that can offer you growth opportunities? If so, we may have that opportunity for you! We are looking for candidates like you who have this type of drive and work experience. Some duties are noted below:

    Inbound Calls for Assistance on Medicaid

    1 Pay Rate $14-$14.50/HR

    2 Training and work hours can start anywhere from 6AM-6PM

    3 Providing Customer Service and assisting on questions

    4 Document and note all calls.

    5 Other duties and special projects as needed to meet overall company objectives.

    Still interested? If you possess the minimum requirements and have the above experience please apply at: www.manpower.com OR
    Give us a call at 915-592-6196 OPT 2

    Qualifications:

    - Education: High School Diploma or equivalent.
    - 1-year minimum work experience.
    - Computer literacy with Microsoft applications.
  • Valid City, State or Zip Code: La Plata
    Job Type : Contract
    Date: Thursday, 24 September 2020
    Excellent communication skills to dispatch delivery drivers (talk with drivers who are on the road) as well as talking with clients directly. The successful candidate must be detailed oriented. Part of the daily responsibilities is calling clients and notifying them of their next day delivery, organizing each of the drivers paperwork from the day before and proving all the documents were turned in and accurate (basic math skills required), enter daily petroleum products current inventory levels into tracking systems, place inventory replenishment requests (requires scanning, basic math and emailing skills), enter the previous days total hours each driver worked in a spreadsheet, enter and process client invoices. Needs dependable person with own transportation.

    Must have general office skills, Outlook, Windows, data entry, and math skills..

    8:30am to 5:30pm Monday through Friday with a 1 hour lunch and the possibility of working occasionally on Saturday
  • Valid City, State or Zip Code: Toronto
    Job Type : Temporary
    Date: Thursday, 24 September 2020
    Job Title: French/English Customer Contact Centre Representative

    Location- Downtown Toronto
    Hours - Must be able to work Monday-Friday - rotating shifts from 8am-8pm
    Length of assignment- 9 month
    Pay: $21-$22/hour

    Position Purpose:
    Professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by Investor Services.

    Primary Responsibilities:

    * Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact Centre
    * Able to provide professionalism and composure when dealing with Clients internal/external
    * Perform all required responsibilities as a representative of the Contact Centre
    * Front facing with internal departments and internal/external Clients
    * Interaction with Team members of Contact Centre
    * Participate in monthly Self/Peer Call Coaching Evaluations
    * Daily/Monthly reporting to Management relating to self/team metrics
    * Work with Team/Supervisor to provide and produce above average Quality+ and SLS statistics
    * Escalate problematic issues to Management

    Knowledge/Skill Requirements
    * Mutual Fund experience is an asset
    * 1 to 3 years Call Centre or client service experience
    * Strong communication skills (both written and verbal)
    * IFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an asset
    * Bilingual (French + English) communication are must have

    Work hours:
    * Contact Centre's operational hours: 8am to 8pm.
    *Rotating shifts must be available

    If you are ready to apply, simply click 'apply'.
  • Valid City, State or Zip Code: El Paso
    Job Type : Contract
    Date: Thursday, 24 September 2020
    What is the job?
    - An Opportunity for a REMOTE CSR to Provide In-bound Customer Service for a Health Program
    - Use of OWN computer with high internet speed
    - Basic computer skills
    - Bilingual OR English

    What's in it for you?
    - Full time hours!!!
    - Training administered for 2 weeks and hours of training vary starting at 5:00am OR 8:00am
    - Competitive wages: $14 to $14.50
    - Option to take free college courses and skills training as a Manpower employee as well as paid training

    What you bring to the job?
    - Professional CSR
    - Have your own computer and WIFI!
    - A Texas resident
    - Able to pass BG/Drug screening
    GED/HS diploma
  • Valid City, State or Zip Code: Jacksonville
    Job Type : Contract
    Date: Wednesday, 23 September 2020
    Now is the perfect time to explore! Check out our exciting opportunities at Manpower!

    We have an immediate opening for Collections Representative in Jacksonville, FL.

    What's in it for you:

    · Location: 4600 Touchton Road Bldg. 200 Jacksonville, FL

    · Shift Schedule: Must be available Monday to Saturday between 8:00am-10:00pm as shifts will be between these hours

    · Shift premium (10%) applicable to candidates who work at least 5 hours after 5pm

    · Pay Rate: $15.50/hr without experience, $16/hr with experience

    · Contract: 6 months contract (temp to perm)

    · Weekly paycheck

    · If/When COVID19 settles, candidates must be able to work on site

    Job Summary:

    · Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasks

    · Understands how the assigned duties relate to others in the team and how the team integrates with others

    · Handles own workload, coordinates tasks and services with others

    · Recognizes and solves routine problems that can occur in their own work area without supervisory approval

    · Evaluates and selects solutions from established options

    · Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area

    · Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified

    · Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay

    · Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly

    · Develops familiarity with debt management counseling and information to provide to customers as necessary

    · Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities

    What you need to succeed:

    · High School Diploma or GED

    · Excellent verbal and written communication skills

    · Able to commit to any/all of the shifts outlined (between 8AM - 10PM)

    Stop your job search and apply today! Do you need more information? You may call Kalvin at (414) 269 3151 extension 1036. Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Duluth
    Job Type : Temporary
    Date: Wednesday, 23 September 2020
    Job Details:

    Start Date - ASAP
    Work-from-Home
    Client will provide the equipment
    $14.00 per hour
    Must be available to work any available shift - available shifts are from 9:00a-11:00p Mon-Fri and Sat 9:00a-6:00p

    Manpower Perks:

    Benefits:

    * Medical/Dental Insurance, Life Insurance and AD&D (Accidental Death and Dismemberment), 401(k) Savings Plan, and more.
    * Eligibility for Paid Holidays
    * $25.00 Referral Bonus
    * City/State Paid Sick Leave Ordinances
    * Equal Employment Opportunity
    * Family & Medical Leave Act
    Satisfaction & Recognition:

    * MyPath Medals Program
    * Career Development
    * Opportunity to pursue a Bachelor's Degree

    Key Responsibilities

    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    * A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges

    What you will bring to the job?

    Call center experience
    High speed internet
    High School Diploma or GED

    Interested? Send me an email with your updated resume at [email protected] Your referrals are appreciated so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Tuesday, 22 September 2020
    Manpower is looking for Inbound Customer Service Representative (Work from Home) for $12.00 Hourly

    If you think ….

    you are a problem-solver with good communication skills;
    you can respond quickly with positive attitude and make clients feel comfortable;
    you have enough patience and confidence to handle difficult scenarios and;
    you want to practice hard skills to level up yourself……

    Just join us to be a Customer Service Representative,
    we believe you can grow up with big clients,
    develop your skills at fast pace,
    and create the best version of yourself.

    What we Offer:

    * Range of Wages: $12.00 Hourly
    * Temporary to Permanent
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week (Hours may fluctuate)
    * Inbound call center (Back Office)
    * Start date: End of October 2020

    To qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be available in between 7:00AM to 11:00PM
    * High School Diploma or equivalent with a minimum of one-year experience in the field or in a related area
    * Strong hold of communication skills in both languages English
    * Excellent written communication skills
    * Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)
    * Must able to provide technical equipment on their own
    * Minimum of 35 WPM with 90% Accuracy

    Essential Functions

    * Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams
    * Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our clients' needs and obtain customer information by answering telephone calls, assisting clients and verifying information.
    * Responsible for handling clients' complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
    * Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business
    * Communicate and confer with customers by using various web based tools while Working in a single or multiple skill sets or queues over different channels of customer contact
    * Use mechanized systems to handle customer request and organize as well as complete service orders
    * Keep track of the improvement in the customer retention through programs and provided services
    * Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients
    * Stay updated with the knowledge of each service, product and promotion.

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for several years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Jacksonville
    Job Type : Temporary
    Date: Tuesday, 22 September 2020
    We are in need of Call Center / Collections specialists in Jacksonville, FL
    Job details:
    · $15.50/ hr
    · Temp to perm opportunity
    · Temporary work from home until COVID is under control
    · Laptop will be provided

    Basic Qualifications:
    · Recent university / college graduates
    · Excellent communication skills
    · Must be available Monday to Saturday between 8:00am-10:00pm as shifts will be between these hours, Shifts will vary: 8a-5p, 9a-6p, 10a-7p, 12p-9p, 1p-10p

    If interested, reply back with a copy of your updated resume or send to [email protected] You may also call 414.312.5144 for further details! I look forward to hearing from you and having you as part of our team! We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.