Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Halifax
    Job Type : Contract
    Date: Monday, 13 September 2021
    Manpower is partnered with a large Insurance company in Halifax seeking Customer Service Representatives for their organization.

    Job Details:

    $17 per hour
    This role would be on a rotation of 8 hour shifts, Monday-Friday and can be between 9am-9pm AST
    Contract to start end of October and go until end of Feb, with strong potential to be extended beyond that. Potential for perm hire
    This position is working from home at the moment which requires an ethernet cable from your modem to your computer. Eventually when the office reopens, candidates will need to report into the Halifax Office, but there is no date for office return so this role is remote for now.

    Job duties:

    The Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.
    Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY!!

    Here are a few reasons why you should consider a career with us:

    * Unlimited opportunity for growth and development here in beautiful Halifax!
    * Leaders who are invested in your success
    * A diverse and inclusive work environment
    * Emphasis on work/life balance, employee recognition and community involvement
    * A company who believes the best customer is a satisfied customer

    What do we need from you?

    With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.

    * You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner
    * You have exceptional technical capabilities, research skills and your attention to detail is always a priority
    * You are confident in your ability to learn and apply information quickly
    * Previous customer service experience in a contact center, retail environment or service industry
    * Previous experience in a contact center environment would be considered a tremendous asset, however, not required
    * Knowledge of financial services would also be an asset
  • Valid City, State or Zip Code: Jefferson City
    Job Type : Contract
    Date: Monday, 13 September 2021
    Manpower is working with one of the top employers in the market for Call Center Representative | Work from Home. Don't wait! Apply TODAY.

    JOB DETAILS:

    Position: Call Center Representative | Work From Home

    Location: All US states Following Central Time Zone (standard)

    Payrate: $15.25 per hour
    Duration: 5-6 months contract (can be extended)

    You will be working on an American provider of:
    human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe.

    Duties include:
    telephone based job
    assisting callers with their concerns: human resource, payroll and benefits
    updating formation on the data base

    Qualifications:
    -able to pass the background check: includes (criminal, education, and work history)
    -pass the Drug screening
    -at least with a Highschool Diploma or GED certificate
    -good communication skills, able to hold a conversation
    -at least 6 months of customer service experience (face-to-face, over the phone) or have worked in a call center work environment
    -tech savvy (toggling through browsers, shortcut keys)
    -authorize to work in the US
    -Start date is still to be advised, tentative start date is around November

    INTERVIEW and HIRING PROCESS:

    Step 1: Initial Screening by the recruiter,
    Step 2: Client Interview via phone
    Step 3: Onboarding and paperwork
    Step 4: Background check and Drug test

    Interested applicants may call 414 312 5144 ext 1020 or email [email protected] and look for Jan
  • Valid City, State or Zip Code: Madison
    Job Type : Contract
    Date: Monday, 13 September 2021
    Manpower is working with one of the top employers in the market for Call Center Representative | Work from Home. Don't wait! Apply TODAY.

    JOB DETAILS:

    Position: Call Center Representative | Work From Home

    Location: All US states Following Central Time Zone (standard)

    Pay rate: $15.25 per hour
    Duration: 5-6 months contract (can be extended)

    You will be working on an American provider of:
    human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe.

    Duties include:
    telephone based job
    assisting callers with their concerns: human resource, payroll and benefits
    updating formation on the data base

    Qualifications:
    -able to pass the background check: includes (criminal, education, and work history)
    -pass the Drug screening
    -at least with a Highschool Diploma or GED certificate
    -good communication skills, able to hold a conversation
    -at least 6 months of customer service experience (face-to-face, over the phone) or have worked in a call center work environment
    -tech savvy (toggling through browsers, shortcut keys)
    -authorize to work in the US
    -Start date is still to be advised, tentative start date is around November

    INTERVIEW and HIRING PROCESS:

    Step 1: Initial Screening by the recruiter,
    Step 2: Client Interview via phone
    Step 3: Onboarding and paperwork
    Step 4: Background check and Drug test

    Interested applicants may call 414 312 5144 ext 1020 or email [email protected] and look for Jan
  • Valid City, State or Zip Code: Oklahoma City
    Job Type : Contract
    Date: Monday, 13 September 2021
    Manpower is working with one of the top employers in the market for Call Center Representative | Work from Home. Don't wait! Apply TODAY.

    JOB DETAILS:

    Position: Call Center Representative | Work From Home

    Location: All US states Following Central Time Zone (standard)

    Pay rate: $15.25 per hour
    Duration: 5-6 months contract (can be extended)

    You will be working on an American provider of:
    human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe.

    Duties include:
    telephone based job
    assisting callers with their concerns: human resource, payroll and benefits
    updating formation on the data base

    Qualifications:
    -able to pass the background check: includes (criminal, education, and work history)
    -pass the Drug screening
    -at least with a High school Diploma or GED certificate
    -good communication skills, able to hold a conversation
    -at least 6 months of customer service experience (face-to-face, over the phone) or have worked in a call center work environment
    -tech savvy (toggling through browsers, shortcut keys)
    -authorize to work in the US
    -Start date is still to be advised, tentative start date is around November

    INTERVIEW and HIRING PROCESS:

    Step 1: Initial Screening by the recruiter,
    Step 2: Client Interview via phone
    Step 3: On boarding and paperwork
    Step 4: Background check and Drug test

    Interested applicants may call 414 312 5144 ext 1020 or email [email protected] and look for Jan
  • Valid City, State or Zip Code: Jackson - Madison County
    Job Type : Contract
    Date: Monday, 13 September 2021
    Manpower is working with one of the top employers in the market for Call Center Representative | Work from Home. Don't wait! Apply TODAY.

    JOB DETAILS:

    Position: Call Center Representative | Work From Home

    Location: All US states Following Central Time Zone (standard)

    Payrate: $15.25 per hour
    Duration: 5-6 months contract (can be extended)

    You will be working on an American provider of:
    human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe.

    Duties include:
    telephone based job
    assisting callers with their concerns: human resource, payroll and benefits
    updating formation on the data base

    Qualifications:
    -able to pass the background check: includes (criminal, education, and work history)
    -pass the Drug screening
    -at least with a Highschool Diploma or GED certificate
    -good communication skills, able to hold a conversation
    -at least 6 months of customer service experience (face-to-face, over the phone) or have worked in a call center work environment
    -tech savvy (toggling through browsers, shortcut keys)
    -authorize to work in the US
    -Start date is still to be advised, tentative start date is around November

    INTERVIEW and HIRING PROCESS:

    Step 1: Initial Screening by the recruiter,
    Step 2: Client Interview via phone
    Step 3: Onboarding and paperwork
    Step 4: Background check and Drug test

    Interested applicants may call 414 312 5144 ext 1020 or email [email protected] and look for Jan
  • Valid City, State or Zip Code: Amarillo
    Job Type : Temporary
    Date: Monday, 13 September 2021
    Job Title: Call Center Representative
    Entry Level: Yes
    Work From Home Available: Yes

    For Work from Home:
    *for applicants outside Amarillo, TX equipment will be shipped to your home address
    *for applicants within Amarillo, you might be requested to travel and go on site to pick up the equipment
    *Accomplish all pre-employment requirements. Start date is still OCT 11
    *position is open to candidates residing in the state of TEXAS only!

    PAY RATE: the salary is $13/hr plus a $1/hr bonus for 90% attendance (which will be paid as a bonus monthly).

    * + $1.00 if attendance is 90%
    * + $2.00 if attendance is 98%
    * + $2.50 is attendance is at 100%
    Opportunity to convert to a permanent role, based on performance after 3 months

    Location: 7901 Wallace Boulevard, Amarillo, TX, 79124

    QUALIFICATIONS:
    * Must pass a basic logic, reasoning and typing test
    * Must be willing to work in a call center environment in a telephone-based job
    * client is looking for good communication and customer service skills, high energy and can hold a conversation.
    * 20 words per minute typing speed
    * Must have a High School Diploma
    * Ability to complete basic tasks on a computer
    * Willingness to work in a phone based, 8 hour work environment
    * Willingness work shifts as weekends as required
    * Willing to take a drug test and background check prior to start

    INTERVIEW PROCESS:

    Step 1. Screening by the recruiter, candidate to accept job offer.
    Step 2. Once candidate accepts the job offer, recruiter to arrange a scheduled interview between candidate and Cognizant Correspondent.
    * Interview will be around 20-30 minutes.
    * Client to provide result of interview to recruiter.
    * Cognizant correspondent will call candidate for an over the phone interview.
    Step 3. Recruiter to send the link for the assessment, candidate to accomplish it asap. Assessment will include:
    * short typing test
    * reasoning questions,
    * searching on internet for google results,
    * opening multiple browsers, copy paste.
    * Recommended to access the assessment through a computer or a laptop for convenience.
    * Candidate to take a screenshot of the completion page and send to recruiter via email.
    Step 4: After completing the assessment, candidate will receive email to start onboarding.
    * Create Manpower account
    * Access and complete Estaff
    * Access and complete I9 forms
    Step 5. Candidate will receive email from HireRight for authorization of the background check.
    * Candidate will also receive email regarding the drug screening to book an appointment.
    * Candidate will have 2 days to finish all pre-employment requirements.

    TRAINING:
    * will be for 1-4 weeks

    SHIFTS: No shift yet, to be discussed during the interview. (AM and PM shift)
    -willing to work on weekends if business requires it.

    Interested applicants may call 414 312 5144 ext 1020 or email [email protected] and look for Jan
  • Valid City, State or Zip Code: Jessup
    Job Type : Temporary
    Date: Monday, 13 September 2021
    Job Title: Call Center Representative
    Entry Level: Yes
    Work From Home Available: YES

    For Work from Home:
    *for applicants outside Jessup, PA equipment will be shipped to your home address
    *for applicants within Jessup, you might be requested to travel and go on site to pick up the equipment
    *Accomplish all pre-employment requirements. Start date is still OCT 11
    *position is open to candidates residing in the state of PENNSYLVANIA only!

    LOCATION: 25 Lakeview Drive Jessup, PA 18434

    PAY RATE: the salary is $13/hr plus incentives
    * + $1.00 if attendance is 90%
    * + $2.00 if attendance is 98%
    * + $2.50 is attendance is at 100%
    Opportunity to convert to a permanent role, based on performance after 3 months

    QUALIFICATIONS:
    * Must pass a basic logic, reasoning and typing test
    * Must be willing to work in a call center environment in a telephone-based job
    * client is looking for good communication and customer service skills, high energy and can hold a conversation.
    * 20 words per minute typing speed
    * Must have a High School Diploma
    * Ability to complete basic tasks on a computer
    * Willingness to work in a phone based, 8 hour work environment
    * Willingness work shifts as weekends as required
    * Willing to take a drug test and background check prior to start

    INTERVIEW PROCESS:
    Step 1. Screening by the recruiter, candidate to accept job offer.
    Step 2. Recruiter to send the link for the assessment, candidate to accomplish it asap. Assessment will include:
    * short typing test
    * reasoning questions,
    * searching on internet for google results,
    * opening multiple browsers, copy paste.
    * Recommended to access the assessment through a computer or a laptop for convenience.
    * Candidate to take a screenshot of the completion page and send to recruiter via email.
    Step 3. Once candidate passed the assessment recruiter to arrange a scheduled interview between candidate and Cognizant Correspondent.
    * Interview will be around 20-30 minutes.
    * Client to provide result of interview to recruiter.
    * Cognizant correspondent will call candidate for an over the phone interview.
    Step 4: After completing the assessment, candidate will receive email to start onboarding.
    * Create Manpower account
    * Access and complete Estaff
    * Access and complete I9 forms
    Step 5. Candidate will receive email from HireRight for authorization of the background check.
    * Candidate will also receive email regarding the drug screening to book an appointment.
    * Candidate will have 2 days to finish all pre-employment requirements.

    TRAINING:
    * will be for 1-4 weeks

    SHIFTS: No shift yet, to be discussed during the interview. (AM and PM shift)

    Interest applicants may contact 414 3125144 ext 1020 or email [email protected] and look for Jan
  • Valid City, State or Zip Code: Montgomery
    Job Type : Contract
    Date: Monday, 13 September 2021
    Manpower is working with one of the top employers in the market for Call Center Representative | Work from Home. Don't wait! Apply TODAY.


    JOB DETAILS:


    Position: Call Center Representative | Work From Home
    Location: All US states Following Central Time Zone (standard)
    Alabama
    Arkansas
    Illinois
    Iowa
    Louisiana
    Minnesota
    Mississippi
    Missouri
    Oklahoma
    Wisconsin
    Kansas
    Nebraska
    North Dakota
    South Dakota
    Texas


    Client: Cognizant
    Payrate: $15.25 per hour
    Duration: 5-6 months contract (can be extended)

    You will be working on an American provider of:
    human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe.

    Duties include:
    telephone based job
    assisting callers with their concerns: human resource, payroll and benefits
    updating information on the data base

    Qualifications:
    able to pass the background check: includes (criminal, education, and work history)
    pass the Drug screening
    at least with a High school Diploma or GED certificate
    good communication skills, able to hold a conversation
    at least 6 mos of customer service experience (face-to-face, over the phone) or have worked in a call center work environment
    tech savvy (toggling through browsers, shortcut keys)

    Start date is still to be advised, tentative start date is around November

    INTERVIEW and HIRING PROCESS:

    Step 1: Initial Screening by the recruiter,
    Step 2: Client Interview via phone
    Step 3: Onboarding and paperwork
    Step 4: Background check and Drug test

    Stop your job search and Apply now or Email your Resume @ [email protected] call me at 414-269-3151 ext. 1391 look for KYLE. We love referrals so please share our job with friends and family and you could earn $25. Ask me for details!
  • Valid City, State or Zip Code: Jessup
    Job Type : Contract
    Date: Monday, 13 September 2021
    Job Title: Call Center Agent
    Entry Level: Yes
    Work From Home Available: Yes ( work on Site is also available )

    For Work from Home:
    *Candidates within Jessup, PA may be requested to travel to the site to pick up equipment on Day 1
    *Candidates Outside Jessup, PA are welcome to apply (equipment will be shipped prior to start date)
    *Accomplish all pre-employment requirements. Start date is Oct11
    *Position is open to candidates residing in the state of PENNSYLVANIA only!

    PAY RATE: the salary is $13/hr plus a $1/hr bonus for 90% attendance (which will be paid as a bonus monthly).
    * + $1.00 if attendance is 90%
    * + $2.00 if attendance is 98%
    * + $2.50 is attendance is at 100%
    Opportunity to convert to a permanent role, based on performance after 3 months

    Location: 25 Lakeview Dr Jessup, PA 18434

    QUALIFICATIONS:
    * Must pass a basic logic, reasoning and typing test
    * Must be willing to work in a call center environment in a telephone-based job
    * client is looking for good communication and customer service skills, high energy and can hold a conversation.
    * 20 words per minute typing speed
    * Must have a High School Diploma
    * Ability to complete basic tasks on a computer
    * Willingness to work in a phone based, 8 hour work environment
    * Willingness work shifts as weekends as required
    * Willing to take a drug test and background check prior to start

    INTERVIEW PROCESS:

    Step 1. Screening by the recruiter, candidate to accept job offer.

    Step 2. Once candidate accepts the job offer, recruiter to arrange a scheduled interview between candidate and Cognizant Correspondent.
    * Interview will be around 20-30 minutes.
    * Client to provide result of interview to recruiter.
    * Cognizant correspondent will call candidate for an over the phone interview.

    Step 3. Recruiter to send the link for the assessment, candidate to accomplish it asap. Assessment will include:
    * short typing test
    * reasoning questions,
    * searching on internet for google results,
    * opening multiple browsers, copy paste.
    * Recommended to access the assessment through a computer or a laptop for convenience.
    * Candidate to take a screenshot of the completion page and send to recruiter via email.

    Step 4: After completing the assessment, candidate will receive email to start onboarding.
    * Create Manpower account
    * Access and complete Estaff
    * Access and complete I9 forms

    Step 5. Candidate will receive email from HireRight for authorization of the background check.
    * Candidate will also receive email regarding the drug screening to book an appointment.
    * Candidate will have 2 days to finish all pre-employment requirements.

    TRAINING:
    * will be for 1-4 weeks

    SHIFTS: No shift yet, to be discussed during the interview. (AM and PM shift)
    -willing to work on weekends if business requires it.

    Stop your job search and Apply now or Email your Resume @ [email protected] call me at 414-269-3151 ext. 1391 We love referrals so please share our job with friends and family and you could earn $25. Ask me for details!
  • Valid City, State or Zip Code: Amarillo
    Job Type : Contract
    Date: Monday, 13 September 2021
    Job Title: Call Center Agent
    Entry Level: Yes
    Work From Home Available: Yes ( work on Site is also available )

    For Work from Home:
    *Candidates within Amarillo, TX may be requested to travel to the site to pick up equipment on Day 1
    *Candidates Outside Amarillo, TX are welcome to apply (equipment will be shipped prior to start date)
    *Accomplish all pre-employment requirements. Start date is Oct11
    *Position is open to candidates residing in the state of TEXAS only!

    PAY RATE: the salary is $13/hr plus a $1/hr bonus for 90% attendance (which will be paid as a bonus monthly).
    * + $1.00 if attendance is 90%
    * + $2.00 if attendance is 98%
    * + $2.50 is attendance is at 100%
    Opportunity to convert to a permanent role, based on performance after 3 months

    Location: 7901 Wallace Boulevard, Amarillo, TX, 79124

    QUALIFICATIONS:
    * Must pass a basic logic, reasoning and typing test
    * Must be willing to work in a call center environment in a telephone-based job
    * client is looking for good communication and customer service skills, high energy and can hold a conversation.
    * 20 words per minute typing speed
    * Must have a High School Diploma
    * Ability to complete basic tasks on a computer
    * Willingness to work in a phone based, 8 hour work environment
    * Willingness work shifts as weekends as required
    * Willing to take a drug test and background check prior to start

    INTERVIEW PROCESS:

    Step 1. Screening by the recruiter, candidate to accept job offer.

    Step 2. Once candidate accepts the job offer, recruiter to arrange a scheduled interview between candidate and Cognizant Correspondent.
    * Interview will be around 20-30 minutes.
    * Client to provide result of interview to recruiter.
    * Cognizant correspondent will call candidate for an over the phone interview.

    Step 3. Recruiter to send the link for the assessment, candidate to accomplish it asap. Assessment will include:
    * short typing test
    * reasoning questions,
    * searching on internet for Google results,
    * opening multiple browsers, copy paste.
    * Recommended to access the assessment through a computer or a laptop for convenience.
    * Candidate to take a screen-shot of the completion page and send to recruiter via email.

    Step 4: After completing the assessment, candidate will receive email to start onboarding.
    * Create Manpower account
    * Access and complete Estaff
    * Access and complete I9 forms

    Step 5. Candidate will receive email from HireRight for authorization of the background check.
    * Candidate will also receive email regarding the drug screening to book an appointment.
    * Candidate will have 2 days to finish all pre-employment requirements.

    TRAINING:
    * will be for 1-4 weeks

    SHIFTS: No shift yet, to be discussed during the interview. (AM and PM shift)
    -willing to work on weekends if business requires it.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Sunday, 12 September 2021
    Manpower is looking for a Bilingual Technical Support Representatives (Work from Home) to work for an exciting opportunity $21.00 per hour from the comfort of your home anywhere in Canada.

    These position starts immediately.

    What is in it for you?

    * $21.00 per hour, plus 4% vacation pay
    * Paid weekly, every Friday
    * 100% remote work
    * Possibility of extension
    * 40 hours weekly
    * 1 year contract
    * Possibility of extension
    * Equipment is provided
    * Canadian Experience

    What is the job?

    * Receive calls from employee having issues with their work equipment:
    * Password reset, access request, Internet or VPN issue, Microsoft suite issues (outlook, word, excel, PowerPoint, access, etc.), Hardware issues, software issues, Phone issues (IP and cell phone), Tablet issues, printers, etc …
    * Responsible for opening and filling out a ticket for every issues. (using service Now)
    * Use logic and appropriate questions, they need to identify the source of the issue and use the right Key word's to find the exact procedure in the Knowledge Base.
    * Responsible for following every step of the procedure with the client to trouble shoot the issue.
    * Responsible for documenting the ticket thoroughly to ensure proper follow up by other agent or Level 2 if needed.
    * Responsible for supporting customers by call, chat and e-mails.
    * Responsible for responding, resolving, and closing tickets, make call-back calls, and ensure
    * Other task could be assisting new hire for job shadowing, updating article in the knowledge base, and other related task.

    What do you bring to the job?

    * High school diploma or equivalent
    * Excellent verbal and written communication skills in both French and English
    * Superb Customer Service Skills
    * Strong organizational and time management skills
    * Expert in Microsoft Suite (Word and Excel)
    * Experience in the technical support in a call center set up would be an asset
    * Ability to work in 24/7 support and ability to do 6-week rotation shifts
    * Able to pass a criminal record check/background check
    * Able to have a minimum of 300MPBS internet speed is a must.
    * Able to have a hard-wired connection is a must.
    * Able to start immediately

    We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunities to access our services. At Manpower Group, we are committed to providing accommodations and will work with you to meet your needs.

    To learn more about the changing environment of work, please visit our website www.manpower.ca and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Newnan
    Job Type : Contract
    Date: Sunday, 12 September 2021
    Key Responsibilities:

    · Manage specific accounts and build relationships with direct contacts in order to understand each unique customer's needs.

    · Work closely with all Sales Representatives within each target market.

    · Receive customer orders and coordinate with the Production and/or Inventory Planner in order to ensure that customers receive products within the fixed time frame.

    · Receive orders by phone/fax/e-mail directly from customers or Sales Representatives, enter orders in the system and transfer them to the logistics department.

    · Verify each order to ensure that the information is accurate (product, quantity, price, shipping date, special requirements, etc).

    · Daily review and follow-up of current orders and back-order list.

    · When required, monitor inventory level.

    · When required, follow up with the Laboratory, Production and/or Inventory Planner in order to ensure that the products are delivered to the customer on time.

    · Manage daily emails and phone calls. Provide customers with desired information such as order inquiry, pricing information, providing documents, or placing a new order.

    · Resolve customer complaints; investigate, initiate paperwork and take immediate action in order to satisfy the customer.

    · Process returns; investigate and initiate the Return Goods Authorization.

    · Work with the Pricing Specialist in order to ensure accurate pricing on each order.

    · Issue export documents when applicable.

    · Create ship-to's while following standard operating procedures.

    · Perform other related order-handling tasks and adhoc administrative tasks necessary to ensure success.

    Requirements:

    · Minimum 2 years professional experience, customer service, internal sales and/or logistical experience

    · Bachelor's degree or equivalent experience

    · Experience using ERP systems, specifically SAP by Design

    · Strong computer skills; experienced in Microsoft Office
  • Valid City, State or Zip Code: Meridian
    Job Type : Contract
    Date: Saturday, 11 September 2021
    Training is for 4 weeks from7a-4p MST M-F

    PRIMARY PURPOSE:
    The Inbound Inside Sales Representative is an essential partner in the USS selling and customer experience process. The IISR is responsible for handling the inbound sales volume for all tiers of customers, properly qualify and manage each call to close orders, up-sell and cross-sell products. This role should have a clear understanding of the entire USS sales process, the ability to identify customer ranking and potential as well as the rules of engagement for handling the sale. The IISR is also a key player in opportunity management with in Salesforce.com, as well as proper flow of each transaction/inquiry. This position will offer world class service with clarity, energy and immediacy for every customer interaction.

    ESSENTIAL FUNCTIONS:
    * Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales.
    * Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence
    * Upsell and cross-sell all product offerings available in the specific market
    * Handle daily calls effectively while adhering to assigned schedules
    * Manage inbound emails and cases effectively
    * Hold professionally engaging conversations over the phone and via e-mail
    * Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely fashion. Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers.
    * Heavy emphasis on inbound calls with target of "0" missed.
    * Be aware of competitor activities in the region and assess opportunities for business development.
    * Work to revenue targets and KPI's as set by Supervisor.
    * Establish a quality relationship with all other Sales positions and leaders as needed.
    * Develop sales strategies to capitalize on inbound call wins and volume growth.
    * Keep up to date with industry news to identify opportunities for new business.
    * Maintain a comprehensive knowledge of all USS products and services.
    * Produce quotes and orders through Salesforce.com
    * Document sales activities and leverage business intelligence through Salesforce.com; Know the key steps of projects and project management
    * Ability to navigate Salesforce.com effectively and efficiently

    SKILLS:
    * Strong PC proficiency (Microsoft Office, CRM, etc.)Industry knowledge: Ag, Industrial, Construction, Residential, Gov., commercial
    * Customer Care and Sales Experience, including Customer Relationship development
    * Ability to solution sell through value alignment to differentiate USS offerings from the competition
    * Prospecting / Cold Calling / Referral generation
    * Customer Service
    * Teamwork with all sales channels and operations
    * Lead Sourcing
    * Closing and Negotiating
    * Time Management
    * Organization
    * Excellent follow up skills (leads, issue resolution, etc.)
    * Strong written and verbal communications
    * Decision Making and Problem Solving
    * Other required skills: Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Safety Champion, Sales Planning, Managing Profitability, Salesforce.com proficiency
  • Valid City, State or Zip Code: Toronto
    Job Type : Contract
    Date: Thursday, 09 September 2021
    Manpower is hiring for a Collections Agent - Bilingual Role for one of our leading banking clients

    What's in it for you?
    * 12 months Contract Duration - potential for hire
    * Pay Rate: $20.81 per hour
    * Remote
    What is the job?
    * accountable to answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.
    * Calls often require the ability to troubleshoot by evaluating payment history and reviewing online invoices.
    * processes all payments, refunds and collections for Insurance. Delinquency and Collections processes include creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments.
    * Refunds or credits to clients may be system issued or by cheque.
    * Transnational work is typically distributed via email or shared folders.

    MUST HAVE:

    - Able to communicate with clients (written and verbal communication skills)
    Bilingual in English & French
    - Attention to detail - verifying amounts for clients
    - Flexible - open to change
    - Phone experience - in any industry, 1+ years
    - Customer service experience - 1+ years
    - Able to handle difficult conversations
    - Time management

    NICE TO HAVE:

    - Computer literacy skills Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.

    We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Toronto
    Job Type : Contract
    Date: Thursday, 09 September 2021
    A Banking client of ours is seeking Inbound Customer Service Representatives for their organization.

    Apply now for immediate consideration

    Job Details
    $18 per hour
    Mon - Fri ( 8AM - 9PM)/Sat (9AM - 5PM)/ Stat Holidays based off service needs (ROTATIONAL)
    Full time (37/5) and part time (22.5) positions available
    Currently remote, but may need to go into Toronto office in the future
    1 year contract with potential for hire
    *Must be okay to pass a soft credit check upon consideration

    SUMMARY OF DAY TO DAY RESPONSIBILITIES:
    Taking inbound calls, customer payments, changing due dates updating customer info, looking at contracts with current auto loans

    MUST HAVE:
    Customer service experience (retail or corporate)
    Self-sufficient, responsible and takes initiative (especially in the work from home environment)
    Results oriented
    Very good communication skills
    Experience dealing with irate customers
    Attention to detail/accuracy
    Experience handling confidential information

    NICE TO HAVE:
    Call center experience
    Previous banking/financial

    EDUCATION: Post secondary preferred; 2-4 years of experience
  • Valid City, State or Zip Code: Pembroke Park
    Job Type : Contract
    Date: Wednesday, 08 September 2021
    Manpower has a great part time customer service position in the Pembroke Park area for immediate hire. Are you great with customer service and handling clients? Are you bilingual? Do you need a flexible work schedule? This is the opportunity for you!

    What's in it for you?
    Part time hours, between 20-30 hours a week
    Day shift
    Great pay $15
    Temp to hire based on performance

    What is the job? -
    Manage and making large amounts of phone calls
    Identify and assess customers' needs to achieve satisfaction
    Provide accurate, valid and complete information by using the right methods/tools
    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    Keep records of customer interactions, process customer accounts, data entry and file documents

    What do you bring?
    Proven customer support experience or experience as a Client Service Representative
    Strong phone contact handling skills and active listening
    Excellent communication and presentation skills; fluency in English & Spanish
    Ability to multi-task, prioritize, and manage time effectively

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 954-236-3310 ext 2. We love referrals so please share our job with friends and family. Also check out Manpower's career Platform with tools and resources to prepare you for today and tomorrow jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Harlingen
    Job Type : Contract
    Date: Monday, 06 September 2021
    Manpower is currently looking for an experienced IT & Network Support Technician.

    What does this IT & Network Support Technician does for you?
    ● Full time position
    ● Monday to Friday day shift with overtime
    ● $12.00 an hour
    ● Temp to Hire position

    What are the job responsibilities?
    ● Support and Maintain Company Information Technology Infrastructure
    ● Install, Configure and Support all Corporate software and hardware in a networked environment.
    ● Able to seek resolution to issues and problems as they arise in the Infrastructure environment.
    ● Proficient in Cisco wired and wireless LAN equipment and technologies

    What are the experiences and qualifications that you bring to the role?
    ● Minimum 1-3 yrs. of experience managing networks and supporting a user-base
    ● Bachelor's Degree a plus
    ● Knowledge managing Windows Servers (versions 2008 and greater) and Windows computer operating systems (Windows 7 and Windows 10)
    ● Strong verbal, written communication and organization skills

    You can see it, more challenging work, and more interesting work environment. The opportunity to use your finely honed skills to make a real difference, an opportunity that reflects your talent and expertise. If this is what you see for yourself, apply now.

    We love referrals so please share our job with friends and family.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Mountain View
    Job Type : Contract
    Date: Monday, 06 September 2021
    The largest search engine in the world is looking for Customer Service Representatives.

    Customer Service Job Duties and Responsibilities
    Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
    Able to up-sell and cross-sell
    Able to generate sales leads from calls
    Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
    Ability to memorize, recall, or research answers quickly
    Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
    Ability to learn and follow all customer service procedures and policies
    Strive to meet and go above personal and team targets, goals, and quotas
    Aim for customer resolution and return
    Record, organize and file customer interactions and profile/account changes
    Able to address returns, refunds, and shipping tracking numbers

    Customer Service Job Requirements and Qualifications
    High school degree or equivalent
    Previous experience in customer support, client services, sales, or a related field
    Excellent at communicating over the phone and handling phone systems
    Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
    Able to concentrate on multiple problems at once
    Excellent time management and prioritization skills
    Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
    Customer-focused for positive customer experience and resolution
  • Valid City, State or Zip Code: Burnaby
    Job Type : Contract
    Date: Friday, 03 September 2021
    We are currently recruiting for a temporary remote Bilingual Customer Service position for our client, a medical device manufacturer located in Burnaby, BC.

    What's in it for you?

    Pay rate: $25/hour

    Monday to Friday, 7am to 4pm
    Location: Burnaby (temporarily remote)
    Great work culture and safe work environment

    What will you do?

    Assist in executing and maintaining any mailed or emailed transition communications

    Serve as first point-of-contact (phone, mail, email) for patients

    Creating or updating patient records for transitioning customers

    Enter any new persons or organizations into a database and maintain existing accounts

    Placing first orders for transitioning customers

    Support daily inside sales operations and identify new sales opportunities

    Perform simple reporting and utilize reports to track task completion

    What do you need to succeed?

    * French/English skills (ability to communicate orally and to read/interpret documents in both languages)

    * Knowledge of MS Office and SalesForce (strong asset)

    * Being comfortable with calling customers and performing data entry

    * Ability to multi-task and prioritize workload

    * Strong attention to detail and ability to process large amounts of information accurately

    Interested?

    Select Apply Now and Recruiter will reach out as soon as possible.

    Not the job for you?

    Set up your profile at www.manpower.ca and see what other opportunities Manpower currently has available.
    Feel free to share this job with friends and family and earn dollars with every successful hire!

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Bloomingdale
    Job Type : Contract
    Date: Thursday, 02 September 2021
    Manpower is hiring for a customer service rep for a cold-storage warehouse in Bloomingdale, GA.

    What is the job?
    - Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
    - Reports customer feedback to management.
    - Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
    - Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
    - Assures proper invoicing of accounts by verifying computer-generated invoices.
    - Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
    - Schedule loads as required.
    - Maintain updated reports to ensure all loads are empty and closed.
    - Resolve refused product, over, short and damaged (OS&D) orders.
    - Follow attendance policy, show up for work on time and ready to work assigned shift.
    - Perform other duties as required and assigned.

    What will make you successful?
    - Ability to work in a fast paced environment.
    - Ability to handle multiple tasks at the same time.
    - Flexibility and initiative.
    - Experience working with challenging customers.
    - Excellent communication skills.
    - Strong problem solving skills
    - Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
    - Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.

    What will make you stand out:

    - Knowledge of Warehouse Management Systems
    - Knowledge of Microsoft Off ice Suite.
    - Desktop computers.
    - Accurate typing and data entry skills