Valid City, State or Zip Code:
Durham
Job Type :
Contract
Date:
Tuesday, 07 July 2020
The ideal Bank teller serves as a liaison between the member and the Credit Union. Responsible for providing account information, opening new accounts, and professionally handling members' daily needs while maintaining strict confidentiality. Following company guidelines, completes a wide variety of both administrative duties and transaction services.
ESSENTIAL FUNCTIONS:
* Processes all requests from members including, but not limited to, transfers, loan payments, withdrawals, check requests, line of credit advances, and address changes.
* Communicates with members regarding transactions relating to their accounts (ex. overdrafts, Courtesy Pay, account closings, charges and fees, transfer of funds, pre-authorized drafts, direct deposit or payroll deduction, etc.)
* Responds to members' concerns, problems, and complaints and/or directs them to the proper person for specific information and assistance. Assists members in reconciling their accounts.
* Processes loan payments and deposits. Cashes checks and processes withdrawals. Verifies amounts and examines checks for proper endorsement and negotiability. Recognizes currency characteristics and detects counterfeits.
* Provides in-person and by-telephone general and specific service-related information concerning services and policies.
* Cross-sells WFCU services by promoting and explaining programs to qualified members based on the member's current situation and individual needs.
* Opens new accounts and services existing accounts in accordance with policies and procedures. Sets up new account files and provides members with all required information and disclosures.
* Processes member mail and depository drop box transactions. Mails receipts, checks, overdraft notices, and Courtesy Pay notices to members.
* Assists in processing daily share draft reports.
* Balances Teller drawer daily including cash, checks, traveler's checks, stamps and tickets. Reports any discrepancies to the Branch Manager.
* In the absence of MSR II, serves as vault teller.
* Represents Credut Union to members in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of transactions.
KNOWLEDGE, SKILLS & ABILITIES:
* High School degree required; Associate's degree preferred.
* Minimum of one year work experience in a payroll/accounting/banking role, including data entry, customer service, and problem resolution. Previous cash-handling experience preferred.
* Computer proficiency and technical aptitude with knowledge of MS Office applications.
* Ability to articulate ideas clearly (both written and orally), listen accurately, and establish personal rapport with people from a variety of backgrounds.
EXPECTED HOURS OF WORK:
Regular days and hours of work are Monday through Friday. Works flexible hours for meetings, events, or other company functions when needed.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
* Maintains physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: walking, bending, stretching, lifting, standing or sitting for extended periods of time, operating assigned equipment.
* Ability to work flexible/overtime hours, as needed.
* Requires valid NC driver's license and ability to travel between various branch sites, follow-up meetings, and trainings.