Valid City, State or Zip Code:
Elkins
Job Type :
Contract
Date:
Wednesday, 04 November 2020
Manpower is excited to announce the search for a Technology Support Specialist for an academic institution in the Elkins area.
The successful candidate will serve as "the face of" Information Services and be the first contact point for all Information Services customer requests.
The qualified candidate will:
* Possess strong written and oral communication skills.
* Possess strong interpersonal skills, with a focus on building rapport, listening and asking appropriate questions.
* Be able to research, absorb and retain information quickly.
* Be able to effectively prioritize and execute tasks in a high-pressure environment.
* Possess proven analytical and problem-solving abilities.
* Be highly self-motivated, self-directed and organized, yet able to work in a flexible, team-oriented and collaborative environment.
The successful candidate will:
* Hold a Bachelor's degree or higher. A degree in a computer or technical field is preferred, but not required. Technical certifications (i.e., A+, Net+, Microsoft, etc.) are preferred, but not required.
* Have significant professional experience working in a customer service setting. D&E "customers" include faculty, staff, students and campus visitors.
* Record, track, document and prioritize Help Desk requests, solve routine issues and escalate complex issues.
* Meet or exceed weekly and monthly quotas for Help Desk request completion.
* Hire, train and supervise student employees, including conducting written evaluations.
* Create documentation and instructional tools (screen capture, FAQ, knowledge base, etc.) and make recommendations for additions to learning aids and tools.
* Manage and maintain the Help Desk software used by Information Services and the Maintenance departments, including creating reports, updating database templates and fields, and designing customer-focused web-based interface.
* Have the ability to complete most job tasks anywhere on- or off-campus, using a variety of campus-provided devices: laptop, tablet, smartphone.
* Install and maintain end-user equipment and instructional technology, including but not limited to, laptops, workstations, digital projectors, SmartBoards, SmartPodiums, IntelliBoards, lab computers, iClickers, iPads, smartphones, printers, copiers, etc.
* Be available Monday-Friday 8:00-4:30, as well as some evenings and weekends.
* Be able to carry and lift 50 pounds. Also requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. Must be comfortable working on ladders or in constrained spaces (crawlspaces, building access areas, etc.)
* Perform related duties consistent with the scope and intent of the position.
Compliance screenings will be conducted.
Who is Manpower?
Locally owned, but globally connected, Manpower is a full-service human resource staffing and recruiting company. Manpower connects qualified candidates with regional employers throughout West Virginia, Ohio, Kentucky and surrounding. Manpower is the largest staffing & recruiting provider in the region. Manpower has your job search covered!
Manpower is an EEO/AA/ADA/Veterans employer.