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  • Valid City, State or Zip Code: Toronto
    Job Type : Temporary
    Date: Thursday, 17 June 2021
    What's in it for You?

    · Full time hours
    · In office role with easy access from TTC
    . WFH to start until further notice

    What is the Job?

    · Responsible for providing support to the on-line gaming community for all issues and ensuring all accounts are properly monitored and managed.

    Ticket Management
    . Answering on line tickets from the support center across multiple games and/or departments (CrossFire, Billing, Accounting, Etc)
    . Conducting research on game issues, reviewing the evidence the players submit, looking into event rewards queries
    . Analyzing bug reports submitted by players; confirm if there is an issue and report to QA
    . Troubleshooting technical issues with players until successful resolution is in place, documenting the solution for future similar issues
    . Reviewing evidence on violation reports; based on findings, take the necessary action with the account including suspensions and escalations
    . Suspending player accounts; inform player of issue and suspension time line
    . Conducting account verification for customers that have a lost account or scammed accounts

    Game Monitoring and Reporting
    . Monitoring of the CCU graph to determine if there are any issues with the game or website
    . Regularly playing game to ensure it is properly working for the user
    . Monitoring Discord and the game forum to see if any issues/concerns arise from players
    . Compiling data from various sources and provide to Producers, Leads and QA in order to resolve issues/concerns or share feedback from players
    . Assisting QA in testing of games and events to ensure functionality as intended

    Marketing/Communication
    . Making announcements such as game issues, events, maintenance schedule using a variety of mediums (Social Media, Forums, Discord, In-Game Announcement System)
    . Engaging players via forums and Discord regarding feedback and offer information on game updates
    . Answering basic questions related to the game via social media, Discord, forum or in game
    . Hosting and participating in game master events, live streaming on Twitch TV and gaming YouTube
    . Participating in live in-person events and conventions, meeting face to face with players in a social setting and helping to administrate matches

    What Do You Bring to the Job?

    . 1 to 2 years of previous customer service experience is required
    . Bilingual Fluency (German + English) required
    . Experience in the gaming industry is a strong asset
    . Passion for on-line gaming is a strong asset
    . Excellent written and verbal communication skills in English are required
    . Technically proficient with the Microsoft Office Suite
    . Ability to interpret and empathize with customer needs
    . Basic understanding of computer hardware/software
    . Team oriented with solid interpersonal skills
    . Ability to actively respond to issues and provide quick, timely resolution
    . Fluency in other languages a strong asset

    Select APPLY NOW to hear from a recruiter within 24 hours.

    Share this job with friends and family and earn dollars for every successful hire.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Toronto
    Job Type : Temporary
    Date: Thursday, 17 June 2021
    What's in it for You?

    · Full time hours
    . WFH available to start until further notice
    · In office role with easy access from TTC

    What is the Job?

    · Responsible for managing social media channels, planning social media efforts, developing content and analyzing KPI data.

    Social Media
    . Review and create reports on key channel metrics.
    . Work with team members to draft and execute social media strategy including best community practices and user events.
    . Work with team members to create monthly social media calendars.
    . Maintain unified brand voice across different social media channels.
    . Draft and execute engaging content for social media platforms.
    . Assist in the creation and editing of written, video, and photo content.
    . Assist in the creation of updated content messaging.
    . Produce live social media content (including live streams).
    . Monitor social media channels for industry trends.

    Marketing/Communication
    . Assist in the development and management of social media marketing and influencer marketing strategy.
    . Interact with users and respond to social media messages, inquiries, and comments.
    . Making announcements re: game issues, events, maintenance schedule using a variety of mediums i.e. social media, forum
    . Engaging players via forum regarding feedback and offer information on game updates
    . Answering basic questions related to the game via social media, forum or in game
    . Hosting and participating in game master events, live streaming on Twitch TV and gaming YouTube

    What Do You Bring to the Job?

    . Fluency or native speaker (reading, writing and speaking) in Portuguese is a strong asset.
    . Bachelors or Master's degree in Marketing, Digital Marketing, Social Media or Communications preferred.
    . 1 to 2 years of experience planning, creating, implementing and measuring high-quality social media campaigns
    . Intermediate knowledge of image and video editing software
    . Passion for online gaming is a strong asset
    . Technically proficient with Microsoft Office
    . Ability to interpret customer needs
    . Basic understanding of computer hardware/software
    . Team oriented with solid interpersonal skills
    . Ability to respond to issues and provide quick, timely resolution
    . Ability to work irregular hours, over Time and occasionally on weekends
    . Some work-from-home possibility

    Select APPLY NOW to hear from a recruiter within 24 hours.

    Share this job with friends and family and earn dollars for every successful hire.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.