Manpower is now hiring a Business operations manager that will be leading a high profile site in Princeton NJ 08540.
Payrate ranges from $40-$45 an hour based on experience.
Details about the position:
Delivers optimal Customer Support on all Customer Delivery responsibilities for the account
* Monitors operations for efficiency and quality of service; mentors staff to achieve Best in Class Operations
* Monitors operating unit activities to ensure compliance with CBPS standards
* Perform Project and Process Management to achieve excellence in all measurable and quantifiable metrics
* Responsible for compilation of department financial performance including billing and receivable procedures to provide to Operations
* Liaison with all CBPS staff functions on activities relating to own operating units
* Maintains working relationship with staff including identifying needs analysis, handling criticism & informing of progress.
* Directly secures feedback from the Client to champion Operations Excellence
* Attend high level meetings with C-Level Executives
* Assists in presentation as needed, assists with Business Services staff meetings, coordinates with Site Manager Business Reviews and Bi-Weekly Strategy Meetings
* Responsible for creating and/or updating all meeting presentations.
* Assist in Training all roles to become the Best in Class
* Oversees responsibility for projects in NJ and MD locations
* Apply tight managerial acumen to all correspondence leaving Canon to Otsuka
* Facilitate the Interview process for hiring new staff at the site'
* Responsible for planning and coordinating Quarterly staff reviews
* Assist in review and/or publication of the Daily Vacancy Report
* Participate regularly in client and internal meetings
* Strictly guide the staff in proper judgment for business controls and audit practices
* Management of Business Services Staff
* Produce new metrics to establish the site as a Center of Excellence
EDUCATION
* Bachelor's degree or equivalent experience
What do you bring?
* Must have 8+ years of experience in Office Services/Business Services Management
* Must have a track record of successfully managing a team of 5+ people
* Track record of process improvement and change management a must
* In-depth knowledge of current industry standards in business services & records management
* Previous experience working in a pharmaceutical environment a plus
* Six Sigma Green Belt a plus
* Global business experience a plus
* Strong written and verbal communication skills
* Strong leadership skills
* Creative, innovative, and strategic thinking skills
* Must be dependable, reliable, detail oriented with good organizational skills as well as self-initiative
Why Manpower?
At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 60 years. We care about you and the role of work in your life and focus on enabling you to achieve your goals in work and in life.
Stop your job search and apply today!
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For consideration please email your resume to
[email protected]