$14 -15 Virtual Call Center Rep in Edinburg TX

Industry

Call Center and Customer Service

Advert ID

BBBH5349044

Location

Edinburg

Job Type

Permanent

Hours

Full-Time

Salary Range

USD14.00 - USD15.00 per hour

No. of Openings

1

Branch Information

Brownsville, TX - (USA) 2494 Central Boulevard Suite G TX Brownsville , TX 78520

ContactNumber

956-544-7153

Job Description

**HIDALGO OR CAMERON COUNTY ONLY



Bilingual, Veterans, & IWD's are encouraged to apply!!



Job Type: Full-time



Pay:

$14.00/hr monolingual

$15.00/hr bilingual per hour









* Pay will increase $1.00 if On the Job Training is successfully complete



Responsibilities:









* Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

* Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

* Track and document all inquiries using the applicable systems.

* Complete associated tasks according to the established guidelines.

* Track and document all inquiries using the applicable systems.

* Facilitate the fulfillment of caller requests for materials via mail, email, or download.

* Transfer/refer consumers to appropriate entities according to the established guidelines.

* Escalate calls or issues to the appropriate designated staff for resolution as needed.

* Facilitate translation services for non-English speaking callers according to procedures.

* Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.





Project Hours:

7:00am - 6pm Central Time



Schedule:

8-hour shift

Over time is available

Day shift

Monday to Friday



At 90 days you are eligible to convert to a permanent position with the following perks!









* $1000 dollar conversion bonus

* Quarterly bonus (based on performance)

* Annual Increases (based on performance)

* Medical/Dental/Vision Benefits

* Employee Assistance Program

* 401 (K)

* Paid Time Off/Holidays

* Eligible for promotions after 6 months (temp time included



Are you Interested?

Stop your job search and apply today! A recruiter will be in touch.





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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.