*Urgent* Customer Service Representative - Work From Home

Industry

Insurance

Advert ID

USA_530945

Location

Miami

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD12.25/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

ContactNumber

414-982-1960

Job Description

Manpower has immediate opening for a Customer Service Representative in Cutler Bay, Miami, FL.



What's in it for you?



o Start Date -ASAP- work from home until further notice



o $12.25 per hour



Must be able to work 11:00am to 10:00pm plus weekends (40 hours)



o Temp-to-Perm



What is the job?



- Provides front line, direct contact with customers when filing claims over the phone.

- Informs customers of the organization's products and/or services.



Primary Job Accountabilities/Responsibilities

- Files claims by collecting pertinent information from customers.

- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.

- Processes and determines coverage by reviewing forms and other applicable records.

- Maintains professionalism and effectively interacts with all contacts, both internal and external.

- Maintains department quality standards and performs job duties as directed by supervisor



Basic Qualifications Required - Experience, Skills, and Knowledge

- High School diploma or GED equivalent

- Minimum of 6 months of customer service experience (Call Center Preferred)



Other Requirements:

- Excellent Customer Service skills

- Excellent verbal and written communication skills

- Basic problem-solving skills

- Experience with Microsoft based programs and computer products

- An acute attention to detail/accuracy and effective note taking/documenting skills

- Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.



Preferred Experience, Skills, and Knowledge

- Experience in similar customer service function or call center experience.

- Focus on Customers - Demonstrates professionalism when dealing with customers.

- Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services.

- Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change.

- Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.

- Demonstrates minimum typing speed of 35 words per minute.



What you bring to the job?



* Recent customer service experience



* High School Diploma or GED

* Ability to pass the drug test and background check



Stop your job search and apply today. Send a copy of your resume to [email protected] Do you need more information? Contact Charlotte at 414-312-5144 ext. 1017. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath