Job Description
AIZJP00012152
Shared Services Operations Specialist
PRIMARY OBJECTIVES
* Follows standard procedural guidelines for performing tasks.
* Responsible for performing: logging checks, processing checks, processing documents, working CLEAR queues, and placing out bound calls to insurance carriers as well as receiving inbound calls from insurance carriers.
* Provides assistance and back up as needed to meet client requirements and SLA's.
* Handles other duties/projects based on business needs.
MAJOR AREAS OF ACCOUNTABILITY
* Works under immediate supervision.
* Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
* Initially works in a multiple client /functional environment
* Researches items received via faxes, reports, tasks, correspondence, and refund/return checks.
* Makes appropriate telephone calls to resolve issue.
* Follows client's standard policies and procedures.
* At the direction of management such assignments may be made with short notice and last for an indefinite period of time.
* Works efficiently in client and company proprietary applications.
* Demonstrates solid technical knowledge and quality performance.
* Meets behavioral expectations: attendance, teamwork, and organizational contributions.
Qualification
Must Have
Education Education Requirements Met
Pay Rate 13.50
Shift Days/Shift Hours - Each different shift needs a separate Resource Request Mon-Fri 9:00am-6:00pm