1st Shift Customer Service Clerk $17.50/hr

Industry

Admin and Secretarial

Advert ID

BBBH5373964

Location

Lancaster

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD17.5 per hour

No. of Openings

1

Branch Information

Orange County, CA - (USA) 290 S Clementine Street CA Anaheim , CA 92805

ContactNumber

714-533-1800

Job Description

Do you need more information? Contact Yesenia at 714.869.9507.



What's in it for you?





* Full time hours

* 1st Shift Monday- Friday from 9am- 5:30pm (8am- 5pm for 2-week training) & OT on Saturdays

* Location: Lancaster, CA

* Pay Rate: $17.50/ hr

* Weekly Pay (every Friday)

* Free college tuition program



What you will be doing:





* Answer multi line phone calls, data entry and data management

* To serve internal and external customers by accurately entering customer orders into the system and responding to customer issues in a timely manner, according to established company standards

* Answers all incoming concerns and needs from all customers; receives inquiries, orders, and complaints from customers either via phone or email

* Analyze incoming orders to ensure proper identification of merchandise, correct order code, customer number, item count and number of cases ordered; relays special instructions on orders pertaining to shipping, pick-ups, etc.

* initiates credit memos and billing adjustments as required

* Enters orders into the computer including delivery, pick-up requests, add-on orders and will-call orders; provides invoice copies to customers and processes credits according to established standards

* Contacts customers via phone or email to monitor orders before the order deadline and maintains call list

* Gathers, organizes, and compiles documents (e.g., pricing documents, invoices, and other paperwork) to be distributed to warehouse, purchasing, and other company departments according to established standards

* Communicates with customers and drivers regarding delivery changes (e.g., late trucks, product shortages) and with co-workers to collaboratively resolve issues or concerns

* Performs receptionist duties as needed (e.g., greets guests, issues visitor badges, answers main telephone line, directs calls, takes messages, distributes in-coming mail, and prepares out-going mail and packages)

* Computer savvy with advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)

* Maintaining a clean work environment



Who we're looking for:





* High school Diploma or equivalent (such as GED)

* 1+ years of previous RECENT customer service experience

* Must be detail oriented and be able to handle multiple tasks at the same time

* Previous 10 key and call center experience

* Must be well organized and able work in a fast-paced environment

* Strong communication skills and problem-solving skills

* Must have knowledge of warehouse management systems, Excel, and Microsoft Office, PowerPoint, AS400

* Ability to operate other office equipment

* Ability to pass Background and Drug Screen



We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance



Stop your job search and apply today. Do you need more information? Contact Yesenia at 714.869.9507. We love referrals so please share our job with friends and family.