Access Services Rep - Bilingual

Industry

Banking

Advert ID

CAN_584282

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20.15/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring for Access Services Rep - Bilingual Role for one of our leading banking clients in New Brunswick.



What's in it for you?

* 12 months Contract Duration with high likelihood of extension and possible for full time

* Pay Rate: $20.15 per hour

* Work Location -Toronto ( Onsite)

What is the job?

* Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

* Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions

Ensure change activities are performed on time, minimizing risk to the service/business environment

* Monitor resources to ensure availability associated with business applications and technology

* Identify, resolve, or escalate service delivery issues and/or complaints

* Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery

* Maintain proficient knowledge of technology components, applications, clients/customers and business services

* Provide seamless integration of activities and processes, recognizing system interdependencies

* Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)

MUST HAVE:

Minimum 2 year IT College Degree or Diploma from an accredited institution and Technical training or 2-4 years experience equivalent experience in ID Administration

Bilingual - French/English

Quick learner - pick up processes quickly

Excel - Macros

Work under tight timelines



NICE TO HAVE:

Previous banking/financial experience

Finance degree or certification

CSC

Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.



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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.