Access Services Rep II

Industry

Banking

Advert ID

CAN_651631

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD19.51/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of an Access Services Representative II for 9 months.



Access Services Representative II $19.51/hr



* What's in it for you?



- Contract for 9 months with the possibility of extension.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Rotational schedule: rotational schedule: Mon-Fri, 8:00am - 5:00pm

- Overtime or weekends required: No weekends; OT not required (optional)

- Be part of a great and easy-going team.

-This position is remote for now (by July - hybrid - remote and on-site 2-3 days on rotational basis)



* What's the Job?



This position is accountable to deliver a superior customer experience, support profitable business growth.



This is an interesting, ever-challenging role for knowledgeable individuals who enjoy working with a dedicated, energetic team of subject matter experts. The successful candidates will be called upon to continually expand their knowledge for the entire Cash Management suite of products.



* What do you bring to the job?



-Accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement.



-Facilitate the processing, on-boarding and delivery of all Web Business Banking token devices



-Support Customer requests for installation support for Remote Deposit Capture product

Respond to all requests from the business partners in a timely manner.



-Ensure that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing.

Continually seek out and identify automation and/or process improvement opportunities.



-Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience.



* Qualifications



* Strong focus on details, meeting deadlines, and achieving personal and team objectives.

* Excellent working knowledge of various software packages including MS Word, Excel, Outlook)

* Excellent communication skills (both written and verbal).

* Demonstrated problem solving and time management skills

* Accuracy and attention to detail



* EDUCATION:



high school required.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.