Access Services Rep II

Industry

Banking

Advert ID

CAN_648580

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD18.50/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of an Access Services Representative II for 6 months.



Access Services Representative II $18.50/hr



* What's in it for you?



- Contract for 6 months.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Rotational schedule: Mon-Fri 8:00 AM - 4:00PM

- No overtime or weekends required

- Be part of a great and easy-going team.

-This position is remote.



* What's the Job?



Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established time-frames. Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions

Ensure change activities are performed on time, minimizing risk to the service/business environment

Monitor resources to ensure availability associated with business applications and technology

Identify, resolve, or escalate service delivery issues and/or complaints

Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery

Maintain proficient knowledge of technology components, applications, clients/customers and business services

Prioritize activities to ensure time invested is appropriate to the availability impact

Provide seamless integration of activities and processes, recognizing system inter-dependencies



* What do you bring to the job?



-Communicate effectively within the team relative to service issues and scheduled changes

-Recommend improvements and enhancements to internal departmental processes

-Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

-Knowledge of e-Mail systems: Outlook Exchange, Knowledge of Mainframe ACF2 and Notes Applications

-Good understanding of the Active Directory environment, Familiarity with TD specific applications such as, but not limited to WebIR, RPM, AS400, EDW, TD Leads, Knowledge of Enterprise Directory, Knowledge of Security and Audit procedures and policies.

-Minimum 2 years IT College Degree or Diploma from an accredited institution and technical training or equivalent experience in ID Administration

-2-4 years of experience required.



* Qualifications



1.MS Suites - Teams, Docs, PPTX, OneNote, Outlook, Excel (for data entry)

2.Generic Operations background (meeting time-lines, being escalation point)

3.Previous data entry experience - Speed and accuracy in data entry

4.Strong organizational and time management skills

5.Strong communication skills - Ability to communicate clearly and courteously

SOFT SKILLS:

6.Professionalism

7.Ability to work independently and as part of a team

8.Must remain resilient under pressure

9.Capability to independently perform research and make informed decisions



* EDUCATION:



High school diploma. New grads.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.