Account Analyst

Industry

Insurance

Advert ID

CAN_596549

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD17.44/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring Account Analyst for a top Insurance client in Markham, ON.

What's in for you?

* Contract to start 18th October 2021 to 17th April 2022, potential for extension and FTE

* Pay Rate: $ 17.44 per hour

* Monday to Friday: between 8am - 8pm

* Work location: On-site (Markham, ON)



RESPONSIBILITIES INCLUDE:

* Provide first in class service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner

* Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters

* Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance

* Communicate clearly, effectively and empathetically

* Resolving issues via email and ability to describe various programs/services available to our customers

* Interpret and identify the customer's needs and respond appropriately and professionally

* Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry

* Take ownership of customer relations through service and commitment to follow through



MUST HAVE SKILLS:

* Previous customer service experience - preferably in a call center environment

* Ability to multitask in a fast-paced space

* Quick to adapt to an evolving surrounding

* Professional telephone/email talent and etiquette

* Proficiency in word processing, excel and various web-based programs/Windows applications

* Clear and concise supportive communication and interpersonal skills

* Analyze and resolve customer concerns (problem solving skills)

* Attendance and punctuality is imperative

* Handling a minimum of 70+ calls per day / high achiever will handle 100 calls per day

* 1-2 years experience in a contact center environment

* Excellent telephone manner and communication skills

* Must be flexible with respect to working hours needs



EDUCATION/CERTIFICATIONS:

* Bilingual French is an asset