Account Representative


Manufacturing and Production

Advert ID




Job Type




Salary Range

USD18.00 - USD20.00 per hour

No. of Openings


Branch Information

Frederick, MD - (USA) 7470 New Technology Way MD Frederick , MD 21703



Job Description

*This is a permanent, direct hire position with full benefits.

* Do you enjoy working with people and serving in a critical support role?

* Do you like a job that offers variety and a steady workload?

* Do you bring administrative and organizational skills?

This may be the perfect opportunity for you!! A local manufacturer is seeking an organized, eager learner with an outgoing personality to join their busy team.

In this position you will meet the diverse needs of your clients through direct order processing and product support. You will learn a variety of product and assist the sales team in maintaining a knowledge base of product details. You will correspond with customers directly via email and phone, processing orders, mediating issues and ensuring an excellent customer experience.

This job will require you to:

* Answer customer inquiries relating to order requests, product descriptions, payment and general communications

* Become the Subject Matter Expert for manufacturer product and customer needs

* Be a vigilant problem-solver pursuing exemplary customer satisfaction

* Provide support to internal management and sales teams as necessary

Strongest candidates for this job will have:

* HS diploma, college graduates given priority consideration

* Three years of Customer Service, Marketing or Sales work experience

* Proficiency with MS Office

* Strong typing and critical thinking skills

* A desire to learn and grow within the organization

* Excellent written and verbal communication skills

* Experience with a CRM platform is a plus

What this job offers you:

* Starting salary of $18-20/hour with profit sharing bonuses

* Standard M-F, daytime schedule

* Competitive benefits package to include, health insurance, dental/vision, disability, PTO, Vacation, 401k retirement plan