Admin Support Manager - Bilingual (French/English)



Advert ID




Job Type




Salary Range

Up to CAD20.2/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Manpower is hiring for one of its leading banking clients to join the team as a Bilingual (French/English) Admin Support Manager.

What's in it for you?

* Contract Length - 6 months with the possibility of extension

* Pay Rate: $20.2 per hour

* Work Locations : Toronto

Daily Responsibilities:

Process life insurance applications for both Advisor and Direct to Consumer channels in an efficient manner to meet service level standards for New Business

* Issue and settle policy contracts in an efficient manner to meet service and quality level standards

* Address customer services issues according to established parameters, escalating as required to the Manager, New Business for resolution. Demonstrate sound judgment in the handling of customer interactions and appropriate escalation to management

* Understand and follow established policies and procedures in the processing of new business applications, issuing and settling of policy contracts

* Exhibit a strong sense of broker partnership and commitment to service, and carry out functions with an extremely high sense of urgency

* Investigate and resolve inquiries from the field and other team members related to specific cases

* Collaborate with Underwriting and Underwriting Support staff to exchange information and facilitate an efficient decision by the underwriter

* Effectively communicate with field representatives to obtain any outstanding requirements

* Provide accurate and professional service to MGAs, advisers and policyholders by telephone, mail or e-mail including, but not limited to, the following activities:

* Answering advisor inquiries to provide accurate information about BMO Life Assurance applications

* Run policy illustrations to verify premium calculations are correct

* Liaise with internal departments to ensure the accurate and timely exchange of information

* Performing simple and complex New Business administrative tasks, as required for the processing of insurance applications

* Managing time sensitive financial transactions which requires understanding of market timing and the impact of backdating

Must Have Skills/Requirements:

* 2-3 years of relevant experience in a similar role

* Bilingual (French / English)

* Strong data entry

* Insurance experience is an asset

* Communicating concisely with professionalism, both written and oral

* Productivity focused: Able to consistently process a high volume of tasks on a daily basis


- 1-2 years' experience in Life Insurance; New Business or Customer Service area preferred

* In-depth knowledge of all systems used to administer cases; including INGENIUM, WinRisk, CAPS-I-L, NUMS, Work Management and Digital Library FileNet

* Good time management and organizational skills

* Self-managing, self-directed, and willingness to learn

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.