Attention Russian and Chinese Speakers !!

Industry

Call Center and Customer Service

Advert ID

USA_510336

Location

New York City

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

New York City, NY - Metro - (USA) 99 Park Avenue 6th Floor NY New York , NY 10016

ContactNumber

212-557-9110

Job Description

Manpower is Hiring Bilingual Customer Service Associates specializing in Chinese and Russian Languages.. We are looking to start staffing Bilingual call center associates to work the New York City Medicaid project. This is a call center and outreach-based program that provides information about the different health plan options New Yorkers with Medicaid have access to.



The call center is open Monday-Friday from 8:30am-8:00pm and from 10:00am-6:00pm on Saturdays, Potential associates have to be flexible and commit to training for 30days with no call outs. Associates will need to speak different languages, see below for languages needed.



Rates Are between $15-$16.50 per hour.



Chinese- $16.50

Russian-$ 16.00



Note*** this role will be remote from home until the pandemic is over. It will be assessed come September. The office is located in Manhattan. Associates must be able to work from home, have Windows 10 desktops/PCs and private work space.



If you are interested in this opportunity please send me your resume to [email protected]



The Client



For more than 40 years, our client has partnered with federal, state and local governments to make public health insurance programs run effectively for the individuals and families they serve. They provide complete solutions, making large, complex systems and programs run smoothly. They support communities and reach out to individuals, helping them get the services they need to improve health outcomes.



JOB TITLE: CALL CENTER REPRESENTATIVE



What's in it for you?

*Full time hours and long term employment

*Significant growth and advancement opportunities

*Opportunity to work from home



What is the job?



Job Title: Call Center Representative (Client Service Representative)

Work Location: New York, New York 10005

Call Center Hours: Monday - Friday 8:30am - 8:00pm, and Saturdays 10:00am to 6:00pm

Duration: Temp to Perm

Salary: $15 - 16.50 per hour



Primary Responsibilities

*Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.

*Assesses client's health care needs and assists clients in enrolling/disenrolling in health plans.

*Receives and sorts enrollment/disenrollment forms.

*Assists or performs mailroom functions, when assigned.

*Some Saturday work is required.

*Meets all standards established for this position as outlined in the performance criteria.

*Performs other duties as may be assigned by the Call Center Supervisor or Management.



What do you bring?



*Excellent Customer Service and Communication skills

*At least 2 years of relevant work experience

*Type a minimum of 35 words per minute

*Self-motivated individual

*High School Diploma or equivalent required

*Bilingual required, fluent in one of the following languages:



oChinese

oRussian



Hope to hear from you soon!