Bank Operations Officer



Advert ID




Job Type




Salary Range

Up to CAD19.25/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Recruiting for Operations Officer role for one of the leading Bank in Canada.

If you interested in building a career in Banking Sector and understanding the bank's operations, then this role is for you.

What's in it for you?

* Full 6-months contract with an opportunity for extension

* Competitive pay rates

* Safe, clean work environment

* Work Location - Mississauga (Currently Remote)

* Work Hours: Mon-Fri, 9:00 AM to 5:00 PM

What is the job?

* Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology

* Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met

* Positively contribute to the overall customer experience and loyalty index in each interaction

* Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required

* Create and/or recognize exceptional customer service through established programs - Ensure all required processing and inquiries are fulfilled meeting Service Level Goals

* Provide subject matter expertise for internal and external partners within defined area

* Complete assigned tasks accurately & within established standards

* Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines

* Identify areas of risk and escalate as necessary

* Be knowledgeable and comply with Bank Codes of Conduct

* Identify, suggest, and actively participate in process improvements

* Understand and apply bank/service center operating policies and procedures

* Demonstrate flexibility by adapting to change within business area and unit

* Adopt new process and technology improvements

* Ensure necessary due diligence is taken to support the accuracy of all transactions

What do you bring to the job?

* 2+ years of experience in trade processing preferably in cash products like loans, deposits, swaps & forwards

* Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)

* Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs

* Advanced level of Excel

Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.

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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.