Bilingual (FR/ENG) Technical Support Rep!

Industry

IT

Advert ID

CAN_536797

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

ContactNumber

416-225-4455

Job Description

We are currently looking for a Bilingual (French/English) Technical Support Agent for one of our client in the IT industry.



What would you be doing?



Provide customer support to client via all incoming support channels - Example: via telephone, email, chat and web channels. The type of request/inquiries can be for access requests, software updates, password resets, printer connections, VPN issues or any other situation that may arise when the client has to use a computer for work.



What we're looking for?



Excellent communication and customer service skills

Understanding of system resources and allocation

Professional work attitude, ability to learn

Proficient in demonstrating ability to identify solutions based on established processes and procedures (e.g.HELP DESK Knowledgebase Tool)



*** IMPORTANT DETAILS!



Bilingual FRENCH/ENGLISH

Working schedule: Must be available for all type of shifts (night, day)

Pay Rate: $21.80/hour

1 year contract to begin with!

Work from home position due to the pandemic**