Bilingual (Fr/Eng) Technial Support Analyst

Industry

IT

Advert ID

CAN_585378

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD30/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is partnered with a Top Insurance Company who is in search of a Bilingual (Fr/Eng) Technical Support Analyst.



Please apply TODAY for immediate consideration!



Job Details

$30 per hour

Contract until March 2022, with potential for per hire or extension

Currently remote



Job Description



Responsibilities

1. Handle all telephone demand & email inquiries from brokerages, LIAs & internal stakeholders for system access inquiries, support requests, and guidance inquiries



2. Deliver a high standard of customer service based on communication, professionalism, timeliness and accuracy of technical information provided



3. Accountable to ensure ticket lifecycle does not exceed defined standard



4. Log requests, follow up on outstanding items, and provide instructions and status updates to users in a clear, professional manner (written and verbal)



5. Create/modify/remove system access as requested - aligned to defined standard



6. Can provide support on systems when called on by peers (junior)



7. Maintain knowledge of supporting systems, provide cross-training (as needed)



8. Prioritize and manage multiple requests based on urgency/impact of request



9. Identify trends with brokers, taking the lead to work with BD team on training



10. Ability to effectively handle all Broker & customer requests end to end



11. Keep abreast of all Broker communication and changes in guidelines & technology



12. Ability to act as SME to represent the team on initiatives



13. Trouble-shoot & identify root cause of technical issues where applicable



14. Triage complex issues effectively for further investigation



Skills

1. Customer service oriented



2. Strong written and verbal communication skills



3. Excellent problem solving skills



4. Interpersonal & organizational skills



5. Self-directed & adaptable



6. Typing at a medium to fast rate with accuracy