Bilingual Access Representatives (French and English)

Industry

Banking

Advert ID

CAN_570180

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20.15/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring for a Top Bank!



We are seeking Bilingual Access Representative (French and English). This is a remote role, can be located anywhere in Canada.



Pay rate: $20.15/hr

Duration: 6 months

Possibility for extension or hire

Schedule: Mon- Fri, 8am-1pm Sat, 9am-5pm (rotational)



SUMMARY OF DAY TO DAY RESPONSIBILITIES:

Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.



CUSTOMER: Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions



Ensure change activities are performed on time, minimizing risk to the service/business environment

Monitor resources to ensure availability associated with business applications and technology

Identify, resolve, or escalate service delivery issues and/or complaints

Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery

Maintain proficient knowledge of technology components, applications, clients/customers and business services

Prioritize activities to ensure time invested is appropriate to the availability impact

Provide seamless integration of activities and processes, recognizing system interdependencies

Act as an information source to colleagues, business partners and clients/customers

Ensure prompt and timely updates to service issues, and follow through on outstanding problems



MUST HAVE:



1.) Excellent communication skills- Bilingual in both French and English

2.) Must be able to work independently

3.) Customer service skills

4.) Dependable/reliable

5.) Comfortable working with faxes, incoming/outcoming mail

6.) MS office - outlook

7.) Tech Savvy - able to pick up new software/systems



*Please note, this bank does require completion of soft credit check upon consideration*