Bilingual B2B Customer Service

Industry

Call Center and Customer Service

Advert ID

CAN_500203

Location

Moncton

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD16/hr

No. of Openings

1

Branch Information

Saint John, NB - (CAN) 1 Market Square Unit 101 NB Saint John , NB E2L 4Z6

Branch Phone Number

506-633-7474

Job Description

Manpower is recruiting Bilingual B2B Customer Service Reps in the Moncton area. This is a temporary contract with very high possibilities for permanent placement.



Job Responsibilities:



*Bilingual B2B Customer Service Reps are the first point of contact for Consumers, Suppliers and Employees/Retirees. The ideal candidate must ensure a high degree of customer satisfaction through rapid constructive and responsive communication. Ability to multi-task is very important.

*Answer incoming request via telephone, email, fax and web

*Register the consumer, supplier and employee inquiries/complaints into the ticketing applications

*Identify and escalate critical issues

*Resolve or forward requests in accordance with established procedures

*Responding to request in a timely and professional manner

*Perform a variety of moderately complex clerical tasks



Job Qualifications and Competencies:



*3 years of customer service experience

*Ability to multitask and work in a fast past environment

*Responds well to change

*Dependable, Punctual and attentive to detail

*Ability to work independently and in a team environment

*Excellent skills is MS Office

*SAP, Salesforce, Jira, Confluence knowledge an asset

*Strong verbal and written communication skills

*Fluently bilingual is required (English and French)



Pay Rate: $16/hour

Hours of operation: Monday to Friday 8:30AM to 5:00PM



If you have the qualifications for this position and are interested in an exciting opportunity, apply directly to this posting today.