Bilingual Call Center Representative

Industry

Call Center and Customer Service

Advert ID

USA_538922

Location

Springdale - Benton County

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD12.00/hr

No. of Openings

1

Branch Information

Springdale, AR - (USA) 3291 South Thompson Street Suite A104 AR Springdale , AR 72764

ContactNumber

866-820-5171

Job Description

We are searching for an amicable Bilingual Customer Service Representative who is fluent in both stated languages for one of NWA premiere employers. Do you exude confidence and composure when assisting customers? We want to talk to you!



Bilingual Customer Service Representative Responsibilities:

Memorizing the prices and features of each offer.

Confirming customers' language preferences as you assist them.

Addressing queries, complaints, and recommendations furnished by customers.

Redirecting customers to the pertinent department, if needed.

Deferring to management in instances of uncertainty.

Processing exchanges and refunds in ways congruent with our policies.

Providing customers with details of supplementary products or services that may suit their needs.

Monitoring call and mail histories to ensure that all customers have been assisted.

Searching for commonalities in customer feedback to inform recommendations regarding our offerings.

Administering and receiving customer surveys on occasion.



Bilingual Customer Service Representative Requirements:

High school diploma, GED, or equivalent.

Proven experience as a Customer Service Representative, Customer Support Representative, or similar.

Experience using both languages in a professional capacity is preferred.

Exceptional verbal communication skills in both specified languages.

Computer literate.

Ability to craft professional emails.

Active listening skills and attention to minutiae.

Solid awareness of your skillset and willingness to refer customers for help, as needed.

Professional, courteous, and forbearing.