Bilingual Call Center Respresentative-Insurance



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Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number


Job Description

One of the big bank located in Downtown Toronto is looking for a Bilingual (French/English) Call Center representative for their Insurance Department. Kindly take a look at the details below:

6 months contract to begin with - great potential for extension!

Full-time hours!

Pay Rate: $23.47/hour

The Call center Representative will be responsible for:

Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills. Act as escalation point for clients/customers. Approve the referral of unresolved customer grievances to designated departments for further investigation. Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Solicit sale of new or additional services or products.


* Provide factual information, including policy interpretation and procedural advice on CIBC creditor insurance products.

* Provide, superior client experience in the administration of creditor insurance products.

* Investigate and resolve escalations from CIBC branches, CIBC Client Care, Third Party Insurance Partners and creditor insurance clients.

* Inquiries may present unique applications, which require the incumbent to apply knowledge of external factors and internal factors (e.g. Practices, policies and principles) to develop win-win solutions for the client.

* Assist in removing client service and process inhibitors.

* Identify potential areas for improvement and provide feedback to Manager, to allow continuous improvement in handling of escalated issues through implementation of new processes, products and initiatives.

Top 3 must have skills:

* French language (proficient in written and verbal)

* Detailed/diligent

* Previous insurance background

If you have Insurance experience, bilingual in French and English and are looking for a role downtown, this is for you! Please apply - only qualified candidates will be contacted.