Job Description
Manpower Staffing is currently recruiting a Bilingual Call Centre Rep for our client located in Edmonton, AB.
Schedule: Varied
Length of Assignment: Approx. 6 months with chance of extension
Job Description:
* Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
* Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
* Follow up with customers to identify and support their needs
* Offer value-added solutions and promote customer loyalty by providing exceptional customer support
* Correspond with retailers and customers verbally and electronically
* Maintain up to date knowledge of new policies, procedures, and products
* Process routine clerical transactions in between calls
* Communication with TGS' network of professional service providers
The ideal candidate will have:
* Bilingual in French and English
* Previous experience in a call center or customer service environment required
* Professional phone and email etiquette
* Utmost discretion with confidential customer information
* Excellent data entry and keyboarding skills
* Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
* Strong attention to detail
* Superior organizational, and multi-tasking skills
* Strong analytical and decision-making skills
* Strong desire to take ownership and accountability of task completion
* Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
In addition to gaining valuable experience with industry leading companies, Manpower rewards associates with:
* Weekly pay via direct deposit
* Medical, Dental, and Life Insurance benefits
* Vacation and General Holiday Pay
* Complimentary access to Manpower's online university with over 5000 courses
* Referral bonus program
Apply today by visiting our website and/or creating and managing your profile at www.manpower.ca or contact Alina Ahmed at 780-239-5329.
Manpower would like to thank all applicants for their interest; however, due to the number of individuals applying to positions at Manpower, only successful applicants will be contacted. All other resumes will be retained for future opportunities.
Manpower is dedicated to building a diverse workforce that reflects the diversity of Canada. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity access our services and programs. We encourage all to participate in our staffing and workforce development opportunities, including people of any ethnic or national background, religion, sex, sexual orientation, gender identity, Indigenous Peoples and persons with disabilities
To learn more about the changing world of work, please visit our website at www.manpowerab.com, like Manpower Alberta on Facebook, follow us on Instagram @manpower_alberta, and follow us on Twitter @ManpowerAB