Bilingual Case Coordinator


Health and Safety

Advert ID




Job Type




Salary Range

Up to CAD21.30/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Manpower is hiring for Bilingual (French/English) Case Coordinator to join a leading Insurance company in Halifax. This is a great opportunity to get your foot in the door with a Top Employer. This will be a remote position until it is safe to return to the office.

Job Details:

- $21 per hour

- 1 year contract

- Halifax Location

Job Description:

*Reporting to the Supervisor, Absence Management Solutions, the Intake Case Manager will triage all incoming disability cases to determine complexity and will manage all non-complex cases to resolution.

*Provide task-specific support to a team of Absence Management Solutions Case Managers.

*This role is front-line client facing and will have accountability for delivering superior client services and effective communication to employees and employers throughout the life of the case.

*Strong decision making skills are required to determine the case complexity according to a pre-defined framework of criteria.

*This role is very much geared to having the case manager work towards health, productivity and financial outcomes for the plan sponsor and its employees. Responsibilities

*Case Triage (50-60%) - All incoming disability cases will be directed to the Case Coordinator to determine level of complexity and assigning cases appropriately based on established criteria.

*All disability cases determined to be non-complex, will be managed to resolution by the case coordinator, who must continually evaluate whether the active cases remain non-complex or whether to transition the case to a Case Manager.


*Good understanding of and experience with medical terminology and conditions

*Fluent Bilingual (English & French )

*2 to 3 years Healthcare background

*Strong decision making and analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar

*PC skills including MS Word, Excel and Lotus Notes

*Completion of some related insurance industry courses would be an asset Previous Group Disability Claims experience an asset

*Health Care related degree required