Bilingual Client Services Representative

Industry

Admin and Secretarial

Advert ID

CAN_606512

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD19/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring a Bilingual (French/English) Client Services Representative with one of Canada's top banks.

Contract Length: 5 Months

Pay: $19/hour

Location: Toronto (Remote)

Job Description:

Client Services is a call Centre that offers support to external Investment Advisors, Financial Planners and Insurance Agents who sell Mutual Funds and supports existing Guaranteed Investment Funds products. Our team endeavors to exceed Advisors' expectations in all areas from product information to problem resolution and works very closely with the National Sales team composed of a dedicated team of professionals, including Regional Vice Presidents, Business Development Managers and Business Development Associates.



Responsibilities:

* Maintain a consistent and superior client experience

* Respond to and service inbound calls and emails initiated by our clients to achieve mutually satisfactory solution while complying with policies, practices, and procedures

* Initiate outbound calls to advisors that require clarification when requests are not in good order

* Investigate, research and resolve account issues with thorough follow-up as the situation requires

* Identify opportunities for the sales team through client referrals and sentiment

* Continuously promote methods to improve quality service delivery

* Contribute to qualitative & quantitative measurements of success

* Superior interpersonal and communication skills

* Strong financial market knowledge

* Consistent adherence to established audit and compliance guidelines



Skills:

* Expert knowledge of mutual funds

* CSC/IFIC Canadian Investment Funds Course (required within 180 days of hire)

* Minimum 1 - 2 years client service and/or industry related experience preferred

* Familiarity with MS Word, Excel and other Windows based PC applications

* Post-secondary education required, University degree considered an asset



Qualifications/Competencies:

* Mutual Funds experience preferred

* Exceptional oral and written communication skills

* Detail oriented

* Comfortable in a multi-task environment, managing multiple competing priorities

* Superior listening skills

* Strong analytical and problem-solving skills

* Demonstrates confidence in decision making ability

* Ability to work both independently and within a team environment

* Willing to participate in and contribute to coaching and team activities



Hours of Operation:

* 8:00 a.m. - 8:00 p.m. Monday to Friday (flexible shifts)



MUST HAVE:



Bilingual (French and English)

Mutual Funds and investments - 1 year (internship/co-op)

Customer service experience - 2 years

Computer Savvy

MS Office (Excel - to clean up reports)

Quick leaner

Communication skills