Bilingual Collections Agent

Industry

Banking

Advert ID

CAN_586238

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD18.5/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring for Bilingual Collections Agent Role for one of our leading banking client in Montreal.



What's in it for you?

* 6 months Contract Duration with high likelihood of extension

* Pay Rate: $18.5 per hour

* Should be flexible with Shifts and weekends

* Work Location -Montreal ( Remote For now)



Daily Responsibilities:



* Perform In-bound/Outbound collections call to clients regarding pass due payments

* Respond to inquiries regarding delinquent accounts and negotiate payment arrangement

* Offer Hardship solutions to customers by completing risk assessments

* Perform other related service responsibilities as required

* Document all activity details in appropriate systems

* Manages all transactions related to customer and branch calls or refers to appropriate internal business groups.

* Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities.



Must-Have Skills:

* Strong BILINGUAL communication and writing skills - French/English**

* 2 years of previous call center/customer service experience

* Basic understanding of Consumer Collections and relevant functional procedures

* Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)

* Strong communication and negotiating skills

* Proven ability to work effectively in a fast-paced environment

* Proven ability to multi-task, prioritize workload and meet deadlines



Nice to Have:

* Experience in Collections



Attributes:

* Outstanding/Above average understanding of the French and English language**

* Conflict resolution

* Ability to communication in a clear and concise manner

* Positive demeanor

* Self-motivated

* Quick learner



Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.



We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing

CNESST permit: AP-2000535 // permis CNESST: AP-2000535.