Bilingual Custoemr Service Rep

Industry

Call Center and Customer Service

Advert ID

USA_503986

Location

San Antonio

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD15.00/hr

No. of Openings

1

Branch Information

San Antonio, TX - Downtown - (USA) 6243 IH 10 West Suite 110 TX San Antonio , TX 78201

ContactNumber

210-734-7300

Job Description

CFNJP00033602



Coord 3, HR Shared Services



Title ASC CIC Bilingual Spanish Analyst - Bilingual Spanish pay rate $15.00.



* Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via cases based on requests from emails. chats, self services and phone calls.



* Applicant will need to be able to multi-task with multiple communication methods and resources to provide general system navigation to systems, knowledge articles and or plans or policies.



* Use computerized system for tracking, information gathering, and/or troubleshooting



* Respond to inquiries and resolve problems of basic to moderate complexity



* Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC



* Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal



* Perform proactive outbound follow-up communications, as necessary *Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems *Build customer relationships throughout the operations supported by the Americas ASC Additional Job Description



* High School Diploma or equivalent; Associate's Degree or related specialized courses preferred



* 1 to 2 years related experience in a Customer Service or Shared Services environment; Human Resources contact center experience desirable



* Basic computer proficiency and experience with Microsoft Office suite (Word and Excel)



* Demonstrated customer service orientation



* Experience using a case management system and knowledge portal and navigating a Human Resource Information System



* Ability to resolve routine problems and questions independently



* Ability to pay close attention to details and use time effectively



* Excellent oral and written communication skills with the ability to independently compose routine written communications



* Ability to work in a fast paced team environment



* Multi-tasking capabilities to manage several caseloads



* Proficiency in English required, languages in French, or Portuguese a plus

Industry Title Americas ASC CIC Analyst

Shift N/A