Bilingual Customer Service Professional

Industry

Insurance

Advert ID

CAN_614253

Location

Montréal

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD19/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring for a Bilingual Customer Service Professional for one of our leading insurance clients



What's in it for you?

* 4 months Contract with possibility of extension

* Pay Rate: $19.28 per hour

* Work Location: Montreal



What is the job?

* Handle telephone inquiries and research and resolve inquiries within specified turnaround times;

* Handle sensitive issues in order to ensure customer satisfaction;

* Provide detailed oral and written communication to line areas regarding inquiry resolutions;

* Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives;

* Build sustainable relationships and engage customers by taking the extra mile;

* Meet personal/team qualitative and quantitative targets



Qualifications:

* Excellent verbal and written communication skills;

* Bilingualism in French and English required; but English only also accepted

* Previous experience in the customer service industry required;

* Proficient computer and keyboarding skills;

* Post-secondary education or equivalent work experience required;

* Confidence in your aptitude to learn and apply information quickly;

* Strong interpersonal skills;

* Ability to multi-task;

* Capability to work efficiently in a quick-paced, ever-changing environment in a professional manner;

* Customer centric: going above and beyond/proactive



Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.



We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.



CNESST permit: AP-2000535 // permis CNESST: AP-2000535