Bilingual Customer Service Rep - Banking



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Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2



Job Description

What's in it for You?

· Work for one of the largest banks.

· Full time hours.

· Up to 6 months temporary assignment.

. Easy access through TTC.

What is the Job?

· Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact Centre

. Professionally front face all internal/external parties including Clients/Advisors/Investors who contact the Customer Contact Centre

. Able to provide professionalism and composure when dealing with Clients internal/external

. Perform all required responsibilities as a representative of the Contact Centre

. Front facing with internal departments and internal/external Clients

. Interaction with Team members of Contact Centre

. Participate in monthly Self/Peer Call Coaching Evaluations

. Daily/Monthly reporting to Management relating to self/team metrics

. Work with Team/Supervisor to provide and produce above average Quality+ and SLS statistics

. Escalate problematic issues to Management

What Do You Bring to the Job?

. Bilingual (French + English) communication skills

. Mutual Fund experience

. 1 to 3 years Call Centre or client service experience

. Strong communication skills (both written and verbal)

. IFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an asset

Select APPLY NOW to hear from a recruiter within 24 hours.

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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.