Job Description
Are you unemployed and seeking immediate employment in a safe, clean, well-lit work environment? Join our growing team of Customer Care Specialist
Bilingual Customer Care Specialist $18.50/per hour
What's in it for you?
* $18.50 per hour
* Paid bi-weekly
* Monday - Sunday, 7:00 AM - 11:00 PM
* Permanent position with perks like vision, health, and dental
* On-site to Remote opportunity
* Need to have a direct internet connection
What is the job?
* Answer client calls on conventional credit card questions, transactions, account maintenance,
* Provide a pleasant, courteous, professional, and well-informed response to client inquiries.
* Identify customer needs through customer contact in conjunction with on-screen customer information when reading/updating customer information on the system.
* Analyze the information provided by the consumer and take appropriate next steps based on the nature of the inquiry.
* When dealing with complaints/escalations on the first contact, follow established escalation processes.
What do you bring to the job?
* Excellent communication skills, both verbal and written.
* Fluent in English; Bilingual (French) an asset.
* Demonstrated analytical and problem-solving skills.
* Demonstrated ability to work within time constraints.
* Working knowledge of PCs and strong keyboarding skills (min 25 wpm).
* Positive attitude and demonstrated ability to perform in a team-based environment
Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.
We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.
Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunities to access our services. At Manpower Group, we are committed to providing accommodations and will work with you to meet your needs.