Bilingual Customer Service Representative English+French

Industry

Call Center and Customer Service

Advert ID

CAN_651837

Location

Mississauga

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD18.50/hr

No. of Openings

1

Branch Information

GTA West - (CAN) 2 Sheppard Avenue East Suite 7000 ON Toronto , ON M2N 7E7

ContactNumber

-

Job Description

Are you unemployed and seeking immediate employment in a safe, clean, well-lit work environment? Join our growing team of Customer Care Specialist



Bilingual Customer Care Specialist $18.50/per hour



What's in it for you?

* $18.50 per hour

* Paid bi-weekly

* Monday - Sunday, 7:00 AM - 11:00 PM

* Permanent position with perks like vision, health, and dental

* On-site to Remote opportunity

* Need to have a direct internet connection



What is the job?

* Answer client calls on conventional credit card questions, transactions, account maintenance,

* Provide a pleasant, courteous, professional, and well-informed response to client inquiries.

* Identify customer needs through customer contact in conjunction with on-screen customer information when reading/updating customer information on the system.

* Analyze the information provided by the consumer and take appropriate next steps based on the nature of the inquiry.

* When dealing with complaints/escalations on the first contact, follow established escalation processes.

What do you bring to the job?

* Excellent communication skills, both verbal and written.

* Fluent in English; Bilingual (French) an asset.

* Demonstrated analytical and problem-solving skills.

* Demonstrated ability to work within time constraints.

* Working knowledge of PCs and strong keyboarding skills (min 25 wpm).

* Positive attitude and demonstrated ability to perform in a team-based environment



Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.



We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunities to access our services. At Manpower Group, we are committed to providing accommodations and will work with you to meet your needs.