Bilingual Customer Service Representative

Industry

Health and Safety

Advert ID

USA_546604

Location

Manhattan

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

New York City, NY - Metro - (USA) 99 Park Avenue 6th Floor NY New York , NY 10016

ContactNumber

212-557-9110

Job Description

Bilingual Call Center Rep- Flexibility from 8:00am-8:00pm- Weekends- $15-$16.50 depending on language



For more than 40 years, our client has partnered with federal, state and local governments to make public health insurance programs run effectively for the individuals and families they serve. They provide complete solutions, making large, complex systems and programs run smoothly. They support communities and reach out to individuals, helping them get the services they need to improve health outcomes.



JOB TITLE: CALL CENTER REPRESENTATIVE



Work Location: New York, New York 11201



Call Center Hours: Monday - Friday 8:30am - 8:00pm, and Saturdays 10:00am to 6:00pm



Duration: Temp to Perm



Salary: $15 - 16.50 per hour



Primary Responsibilities



· Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.



· Assesses client's health care needs and assists clients in enrolling/dis-enrolling in health plans.



· Receives and sorts enrollment/ forms.



· Assists or performs mailroom functions, when assigned.



· Some Saturday work is required.



· Meets all standards established for this position as outlined in the attached performance criteria.



· Performs other duties as may be assigned by the Call Center Supervisor or Management.



Qualifications



· Excellent Customer Service and Communication skills



· Bilingual, fluent in one of the following languages [REQUIRED]



o Chinese



o Russian



· At least 2 years of relevant work experience



· Type at minimum 35 words per minute



· Self-motivated individual



· High School Diploma or equivalent required



*Must be able to work from home, have Windows 10 desktops/PCs and private workspace*



Interested?

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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.



Looking forward to working with you soon!