Bilingual Customer Service Representative



Advert ID




Job Type




Salary Range

Up to CAD23/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Manpower is hiring for one of its leading banking client's to join the team as Bilingual Customer Service Representative in Toronto

What's in it for you?

* Contract Length - 12 months

* Pay Rate: $23 per hour

* Work Locations: 60 Yonge Street, Toronto ( Hybrid Role )

* Work Timings Rotational schedule 8:00am - 5:00pm


* Provide accurate and professional service to MGAs, brokers and policyholders by telephone, mail or e-mail including, but not limited to, the following activities:

o Answering client/broker inquiries & provide accurate information about bank's Life Assurance products

o Run simple in-force illustrations.

o Requesting information from internal departments to ensure the accurate and timely production of related information for policyholders/brokers.

o Responding to policy information requests from beneficiaries, families of policyholders, funeral directors, government agencies, lawyers and follow established protocols.

o Performing required administrative tasks simple and complex for clients

o Managing time sensitive financial transactions which requires understanding of market timing and the impact of backdating

o Understanding the impact of the movement of money within the organization as it relates to AML guidelines to meet OSFI audit requirements

o Responding to and resolving client issues and escalating, if required.

o Process client service requests according to established guidelines

o In-depth knowledge of all system applications used to administer products and serves i.e. CAPSIL/INGENIUM

* Follow established procedures in all communications with clients - by phone, e-mail or written - to ensure that compliance requirements are met for all scenarios

* Adhere to all aspects of First Principles our code of Business Conduct and Ethics including individual accountability as it relates to potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities

* Manage telephone inquiries as required

* Daily processing of simple and complex changes and transactions

* Request information to support policyholder requests

* Provide information and calculations to Claims for payout

* Partner with Agency dept to ensure accurate compensation calculations for special requests

* Coordinate with Finance/accounting receipt of daily deposits and issuance of daily disbursements

* Coordinate with Actuarial for special needs/tax calculation/illustrations


* High School Diploma or equivalent

* 3 - 5 years insurance industry experience in a customer service role

* LOMA 1 and 2 designation mandatory, working towards ACS. FLMI an asset.

* Working understanding of policy contract wording & interpretation

* Familiar with compliance and anti-money laundering requirements

* Bilingual in English & French

* Working knowledge of INGENIUM/CAPSIL Skills

Select Apply Now and qualified applicants will hear from a recruiter

We love referrals. Visit to easily share this opportunity with friends and family and increase your compensation for each successful referral.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.