Bilingual Customer Service Representative



Advert ID




Job Type




Salary Range

Up to CAD21.42/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Manpower is hiring Bilingual Customer Service Representative for a top Banking client in Toronto.

What's in for you?

* 1 year contract to start 18th October 2021 until 17 October 2022, potential for extension and FTE

* Pay Rate: $ 21.42 per hour

* Monday to Friday: 8am - 5pm

* Work location: Hybrid (Yonge Street - Toronto )


* Provide accurate and professional service to MGAs, brokers and policyholders

* Answering client/broker inquiries & provide accurate information about Life Assurance products

* Run simple in-force illustrations

* Requesting information from internal departments

* Responding to policy information requests from beneficiaries, families of policyholders, funeral directors, government agencies, lawyers and follow established protocols.

* Performing required administrative tasks simple and complex for clients

* Managing time sensitive financial transactions which requires understanding of market timing and the impact of backdating

* Understanding the impact of the movement of money as it relates to AML guidelines to meet OSFI audit requirements

* In-depth knowledge of all system applications used to administer products and serves CAPSIL/INGENIUM

* Follow established procedures and meet compliance requirements

* Create and maintain computer records on all systems to ensure accuracy of client information

* Adhere to all aspects of First Principles our code of Business Conduct and Ethics including individual accountability as it relates to potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities

* Support policyholder requests, provide information and calculations to Claims for payout

* Coordinate receipt of daily deposits and issuance of daily disbursements

* Coordinate for special needs/tax calculation/illustrations

* Manage replacement process to ensure timely coordination of risk

* Daily processing of simple and complex changes and transactions


* 3 -5 years experience in customer service role

* Investment knowledge

* LOMA 1 and 2 designation mandatory, working towards ACS - FLMI an asset

* In-depth knowledge about products, process, policies and practices

* Working understanding of policy contract wording & interpretation

* Familiar with compliance and anti-money laundering requirements

* Bilingual English/French

* Working knowledge of INGENIUM/CAPSIL Skills

* Outstanding customer service skills

* Good communication skills, organizational skills and attention to detail


* High School Diploma or equivalent