Bilingual Customer Service

Industry

Call Center and Customer Service

Advert ID

USA_593028

Location

North Richland Hills

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD16.00/hr

No. of Openings

1

Branch Information

Fort Worth, TX - (USA) 3851 Northeast Loop 820 TX Fort Worth , TX 76137

ContactNumber

817-306-0505

Job Description

Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion and sense of urgency. Takes and dispatches messages accurately while following strict protocols provided by clients. Assists with representative training, as needed. Works on special projects, as needed.

Education and Experience Required: Education equivalent to a High School diploma/GED or the equivalent in related work experience. Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role. Demonstrates a general knowledge of medical terminology (a plus). Previous customer service or call center experience preferred. Demonstrated ability to type 30 words per minute preferred. Proficient in the English language. Bilingual (Spanish) a plus. Demonstrates a good working knowledge of Microsoft Office, in order to successfully navigate through the multiple computer systems. Demonstrates the ability to gain a basic understanding of the Infinity system and the associated call center systems (a plus).



This position will be reporting to Antonio (Tony) Salazar and will support our Marketing Services Spanish callers. The official schedules will fall between 12PM - 9PM. Training starts on 10/4 and will be on site, for 5 weeks, 8:30AM - 5PM. Most of these positions will be working on site but we may have a few become work from home.

Bilingual - Spanish

Customer Service

Medical

Multi tasker

PC Literate

At least 1 weekend day

Schedule flexibility for later hours

Ready to work on site as needed

Good communication skills

Experience with White Glove Service



Text 817-306-0505 'REPLY CSR"