Bilingual (FR/EN) Creditor Insurance Specialist - Toronto



Advert ID




Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

The Creditor Insurance Specialist is responsible for the Creditor Insurance client experience. The Creditor Helpline is a specialized insurance call centre that works closely with partners and stakeholders across the bank - Product, Channel, Risk Management, Simplii , Technology and other groups - to drive overall insurance results. This department helps fulfill clients' protection needs with simple, convenient, accessible and affordable protection in the customers' channel of choice.

Some of the responsibilities:

* Provide factual information, including policy interpretation and procedural advice on creditor insurance products.

* Provide, superior client experience in the administration of creditor insurance products.

* Investigate and resolve escalations from branches, Client Care, Third Party Insurance Partners and creditor insurance clients.

* Inquiries may present unique applications, which require the incumbent to apply knowledge of external factors and internal factors (e.g. Practices, policies and principles) to develop win-win solutions for the client.

* Assist in removing client service and process inhibitors.

* Identify potential areas for improvement and provide feedback to Manager, to allow continuous improvement in handling of escalated issues through implementation of new processes, products and initiatives.

What kind of profiles are we looking for?


* Call Centre Experience

* Creditor Insurance knowledge is an asset

* Bilingual in French and English

* Demonstrated commitment to excellent customer service, internal and external.

* Superior interpersonal and communication skills, both verbal and written.

* Excellent organizational skills and the ability to prioritize and multi-task.

* A demonstrated ability to exercise sound judgment in the assessment of risk and make comfortable in making decisions.

* Proven self-management skills in order to be able to work independently as well as in a team environment.

* Proficient computer skills. Ability to work in a windows environment (Microsoft Word, Excel and Access).

* Ability to contribute to a dynamic and fast paced environment, and work under pressure.

More details:

- 6 months contract to begin with - potential for permanency/extension

- Downtown Toronto

- Full-time hours (40 hours/week)

- Working hours: We need a commitment from 9 am - 8 pm, Mon-Fri.

- Pay Rate: $23.47/hour