Bilingual(FR/ENG) Customer Service opportunity in Banking!

Industry

Banking

Advert ID

CAN_538203

Location

Scarborough

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

ContactNumber

416-225-4455

Job Description

Do you speak French and English, have customer service experience, ideally in banking or any financial institution and are looking for a job? This might be for you!



We are looking for a Bilingual Customer Service Representative for one of our clients in the banking industry in Scarborough...



You would be accountable for providing professional, timely and efficient service to branch (client) requests through the processing of complex and often multi-product financial and non-financial transactions within Wholesale Brokerage and Operations. The incumbent will be required to research and investigate administrative requests while applying the appropriate rules and regulations to ensure transactions are processed with consistency and accuracy. The incumbent will work with colleagues and management to improve the quality of client service delivered to our clients, provide guidance to more junior staff as required and seek opportunities to streamline processes.



What your responsabilities would be (and not limited to):



- Handling inbound call requests from business partners

- Provide outbound calls to client and follow up any requests

- Investigate and escalate different types of requests from business partners/clients



Other important details***



4 months contract to begin with! Potential for extension

Working hours: Monday-Friday 10 am to 6 pm

Full Time hours

Pay Rate: $21.16/hour



We are looking forward to receive your application!