Bilingual (FR/ENG) Technical Support opportunity in Markham!

Industry

Call Center and Customer Service

Advert ID

CAN_504316

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

ContactNumber

416-225-4455

Job Description

We are currently looking for a Bilingual (French/English) Technical Support Representative for one of our clients in the Information Technology industry for one of their Markham location. Kindly see below for more details:



Important details:



- Long term contract

- Shift and weekends - must be able to work nights as well

- 21.80/hour

- Markham



What would you be doing:



* Provide customer support to client via all incoming support channels - Example: via telephone, email, chat and web channels

* Performing callbacks as required.

* Understanding of system resources and allocation

* Flexible work style - ability to work shifts and weekends

* Proficient in demonstrating ability to identify solutions based on established processes and procedures (e.g.HELP DESK Knowledgebase Tool)

* Accurately log all interactions via established business processes and tools

* Identify and/or coordinate hardware/software requests and offer solutions for IBM or customer accounts.



If you are interested in this opportunity and it fits your skills/competencies, please apply and a recruiter can connect with you to discuss the position!!