Bilingual (Fr/Eng) Technial Support Analyst



Advert ID




Job Type




Salary Range

Up to CAD30/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Manpower is partnered with a Top Insurance Company who is in search of a Bilingual (Fr/Eng) Technical Support Analyst.

Please apply TODAY for immediate consideration!

Job Details

$30 per hour

Contract until March 2022, with potential for per hire or extension

Currently remote

Job Description


1. Handle all telephone demand & email inquiries from brokerages, LIAs & internal stakeholders for system access inquiries, support requests, and guidance inquiries

2. Deliver a high standard of customer service based on communication, professionalism, timeliness and accuracy of technical information provided

3. Accountable to ensure ticket lifecycle does not exceed defined standard

4. Log requests, follow up on outstanding items, and provide instructions and status updates to users in a clear, professional manner (written and verbal)

5. Create/modify/remove system access as requested - aligned to defined standard

6. Can provide support on systems when called on by peers (junior)

7. Maintain knowledge of supporting systems, provide cross-training (as needed)

8. Prioritize and manage multiple requests based on urgency/impact of request

9. Identify trends with brokers, taking the lead to work with BD team on training

10. Ability to effectively handle all Broker & customer requests end to end

11. Keep abreast of all Broker communication and changes in guidelines & technology

12. Ability to act as SME to represent the team on initiatives

13. Trouble-shoot & identify root cause of technical issues where applicable

14. Triage complex issues effectively for further investigation


1. Customer service oriented

2. Strong written and verbal communication skills

3. Excellent problem solving skills

4. Interpersonal & organizational skills

5. Self-directed & adaptable

6. Typing at a medium to fast rate with accuracy